Transfer Case problems of the 2013 Kia Motor Sorento

After 10 days and 500 miles of use this new vehicle was exhibiting signs of transmission problems. We noticed loss of power, shaking on takeoff and significant noise coming from the power train while driving; this affected the drivability and safety of the vehicle. We took it in to the dealership and they informed me of the fact they had to replace the transmission and transfer case because it was faulty. For some reason they did not put a new one in the car but rather a re-manufactured one. (a real mystery if you ask me) they said it was industry standard. But it sounds to me like they are hiding something. I hope someone looks into this because while we are glad nothing serious happened. It was scary for us since we have 4 children at all times in the car.

The contact owns a 2013 kia Sorento. The contact stated that while driving 35 mph, the vehicle began to stall without warning. The contact was able to drive the vehicle to the dealer for diagnosis where it was advised that the transmission and transfer case needed to be replaced. The vehicle was repaired and the manufacturer was notified. The approximate failure mileage was 480.

I purchased my car on may 8, 2012. Approximately 2 months later, I began having trouble with a loud thumping noise in the front end when accelerating. This thumping was most noticeable at lower speeds. I took the car back to the dealer on Saturday, July 21, 2012. I called on Tuesday, July 24, 2012 and was told that they are still testing my vehicle to determine what was wrong. I finally heard from the dealer on Thursday, July 26, 2012, and was told that my new car required a new transmission, that it was on order and my car would be ready by Wednesday, August 1, 2012. My vehicle was ready for pick up on Saturday, August 4, 2012. The car was running fine. I had a regular maintenance check at 5,477 miles, oil and filter change, etc. , on Saturday, September 29, 2012. On Monday, March 4 2013, I again began to hear the thumping noise, not loud, but it became louder as the week progressed. I took my car back to the dealer on Saturday, March 9, 2013, informed my service advisor that the thumping noise was back, and that the lumbar was not working on the driver¿s seat. I was informed that I had to leave my car, so that the technician can look at it on the following Monday. I received a call on Tuesday, March 12, 2013 and was told that my car would need a transfer case, which had to be ordered and that my car would be ready in one week. I received a from the dealer on Wednesday, March 20, 2013 informing me that my car was ready to be picked up, and that they could find nothing wrong with the lumbar support, as the technician tested it and could find nothing wrong, and that the routine maintenance due at the time was also performed however, there is still an issue with the lumbar in the driver's seat, the motor works, but the lumbar bar does not expand or contract for support.