Two problems related to driveshaft have been reported for the 2014 Kia Motor Sorento. The most recently reported issues are listed below. Please also check out the statistics and reliability analysis of the 2014 Kia Motor Sorento based on all problems reported for the 2014 Sorento.
Affected part is the right front axle driveshaft. A safety recall notice has been issued for the problem. As a result of this problem, as I was exiting my vehicle (which was turned off and in park), it started rolling down my driveway. The driver's side door was open as I was exiting the vehicle. The vehicle collided with a large bush at the end of the driveway. The point of impact was 09 left t-bone. This resulted in $3510. 21 in repair fees. We incurred an out of pocket cost of $1000 for our deductible. The vehicle was not repaired and ready for pick up until the evening of October 3rd. I called kia to schedule the replacement of the right front axle driveshaft on Friday, October 4th. My complaint about this situation is kia does not have the parts to replace the affected vehicles. I was told it would be on back order for at least two weeks. Kia's customer service has not been as responsive as I would like. I have three small children and do not feel safe driving the vehicle, since I have already had on accident as a result of the affected part. I was told to call them this morning at 7:30 am to arrange to have my vehicle towed to my local dealership. I called, left a voice mail, and my call was not returned in what I think is a timely manner. After 4 hours, I called again. I was told I can only speak with the customer service representative who started the claim. I am currently waiting for him to call me back. This is probably more information than is necessary, so to sum up my complaint: there is a safety issue with this vehicle and an issued recall, but there are no parts to repair it.
There has been a very hard jerk forward after a stop (or stop and turn I. E. At stop sign) when I start to accelerate gently. This jerk has always happened after a stop within 75 - 150 feet. The speed of the vehicle has always been around 10- 15 mph. Jerk forward seems to be a slam forward of drive shaft after just starting to accelerate. This has occurred about three times a month and usually after car has run about five minutes. I am not a mechanic but this seems to be power train issue with drive shaft, brakes and/ or transmission involved. I will research further with dealer as time permits - they have been made aware of this issue but did not say for sure what was happening as of yet (want longer evaluation to drive vehicle themselves).