general problems of the 2019 Kia Motor Sorento - part 2

All electrical screens went black while driving including those on the instrument cluster attempted to resolve with kia after ongoing issues but they do not feel that this is a safety concern or feel it needs to be investigated appropriately. The ongoing infotainment screen failure occurs when driving typically on the highway because most of my travel is highway. When this occurs it is a distraction for the driver. It interferes with the ability to use hands free/calls/gps. Timestamped photos and video available.

Infotainment center issues after recent a/c drain hose issue and water pouring out of dash compartment due to design flaw. Concerned about water contributing to electrical issues. Dealership will not assess because electrical issue not happening constantly attempted to resolve with kia after ongoing issues but they do not feel that this is a safety concern or feel it needs to be investigated appropriately. Ongoing issues with mold smell after water as well. Dealership gave me vehicle back with carpets soaking wet 2 years in a row. Child has asthma, father has pulmonary fibrosis and is a disabled veteran. Only vehicle for family unfortunately. This occurs when driving typically on the highway because most of my travel is highway. When this occurs it is a distraction for the driver. It interferes with the ability to use hands free/calls/gps. Timestamped photos and video available.

Infotainment center glitching. Recent water issue. Mold smell after water issue. Carpet was not appropriately addressed by dealership for a/c drain "design flaw". I have a child with asthma and disabled vetran father and spend hours commuting daily. Mold and water are a health concern. Attempted to resolve with kia after ongoing issues but they do not feel that this is a safety concern or feel it needs to be investigated appropriately. This occurs when driving typically on the highway because most of my travel is highway. When this occurs it is a distraction for the driver. It interferes with the ability to use hands free/calls/gps. Timestamped photos and video available.

Vehicle had water falling from dash while turning. Sizzling/hissing noise with water sloshing around in dash area. Vehicle was returned by dealership with soaking wet carpet and horrible smell after appointment a week later. Mold issues since. Vehicle used to transport vetran with termial lung disease.

Infotainment center glitching while driving, restarting as if the car was just started. Dealership, taylor kia toldeo refused to address because it was not occuring the moment it was brought into the dealership. Attempted to resolve with kia after ongoing issues but they do not feel that this is a safety concern or feel it needs to be investigated appropriately. Recording of this available. This occurs when driving typically on the highway because most of my travel is highway. When this occurs it is a distraction for the driver. It interferes with the ability to use hands free/calls/gps. Timestamped photos and video available.

Infotainment center glitching while driving and using back up camera, restarting as if the car was just started. Attempted to resolve with kia after ongoing issues but they do not feel that this is a safety concern or feel it needs to be investigated appropriately. This occurs when driving typically on the highway because most of my travel is highway. When this occurs it is a distraction for the driver. It interferes with the ability to use hands free/calls/gps. Timestamped photos and video available.

Infotainment center glicthing while driving attempted to resolve with kia after ongoing issues but they do not feel that this is a safety concern or feel it needs to be investigated appropriately. This occurs when driving typically on the highway because most of my travel is highway. When this occurs it is a distraction for the driver. It interferes with the ability to use hands free/calls/gps. Timestamped photos and video available.

Multiple infotainment center errors while driving from wisconsin to michigan. Freezing and then restarting as if the car was just started. Occasionally freezing on the safety acknowledgement screen. Attempted to resolve with kia after ongoing issues but they do not feel that this is a safety concern or feel it needs to be investigated appropriately. This occurs when driving typically on the highway because most of my travel is highway. When this occurs it is a distraction for the driver. It interferes with the ability to use hands free/calls/gps. Timestamped photos and video available.

While parked in a parking lot I attempted to lower the volume of the radio and the buttons were not responding. Attemped to turn off infotainment center and it would not respond. A call came in and my phone was connected and car would not allow me to answer call. Attempted to disconnect phone from car and it would not work. Attempted to resolve with kia after ongoing issues but they do not feel that this is a safety concern or feel it needs to be investigated appropriately. This occurs when driving typically on the highway because most of my travel is highway. When this occurs it is a distraction for the driver. It interferes with the ability to use hands free/calls/gps. Timestamped photos and video available.

About an hour after earlier incident below we went to the beach. After unloading beach items and children I realized that the elctrical components of the vehicle were still running. The vechicle was off. Key was out of the ignition. All doors were open. Ac/infotainment center/lights would not turn off. I was concerned about what to do. I felt it was unsafe it leave it running. Called the dealership, left a message with the service advisor I was given the card for a week prior when mentioning ongoing issues. Video recorded the incident. Attempted to call again. Attempted to call other numbers for the dealership. Spoke with a friend who is a mechanic who suggested disconnecting the battery. Earlier incident below: while parked in a parking lot I attempted to lower the volume of the radio and the buttons were not responding. Attemped to turn off infotainment center and it would not respond. A call came in and my phone was connected and car would not allow me to answer call. Attempted to disconnect phone from car and it would not work. Attempted to resolve with kia after ongoing issues but they do not feel that this is a safety concern or feel it needs to be investigated appropriately. This occurs when driving typically on the highway because most of my travel is highway. When this occurs it is a distraction for the driver. It interferes with the ability to use hands free/calls/gps. Timestamped photos and video available.

Electronic functions of vehicle was unresponsive. Unable to turn off radio. Unable to change volume. Unable to control a/c. Unable to answer calls. All buttons unresponsive dealership called on date with no answer. Message left. Dealership informed at next in person visit and dealership said there was nothing that could be done because it was not occuring at that time. Video was obtained because of ongoing issues with electrical components with same response from dealership and lack of attempt to make any effort to diagnose @ taylor kia toledo ohio. Staff still said they could not do anything.

Vehicle would not turn off. Had an earlier issue this day with loss of controls of anything electrical on steering wheel/dash/infotainment center. When vehicle was turned off and keys removed electrical compents would not turn off, radio/ac/fan. Attempted to turn car off and on again. Did not resolve the issue. Attempted to call dealership service department, no answer. Called family for help because I was concerned the batter would die. We were traveling and I did not want to leave vehicle in parking lot with elrectical running on a hot day. Advised by family to attempt disconnecting battery. Disconnected battery and electrical turned off. Dealership called on date with no answer. Message left. Dealership informed at next in person visit and dealership said there was nothing that could be done because it was not occuring at that time. Video was obtained because of ongoing issues with electrical components with same response from dealership and lack of attempt to make any effort to diagnose @ taylor kia toledo ohio. Staff still said they could not do anything.

Infotainment center glicthing while driving, restarting as if the car was just started. Attempted to resolve with kia after ongoing issues but they do not feel that this is a safety concern or feel it needs to be investigated appropriately. This occurs when driving typically on the highway because most of my travel is highway. When this occurs it is a distraction for the driver. It interferes with the ability to use hands free/calls/gps. Timestamped photos and video available there is no warning before failure. Due to covid, parts shortatages and loaner/rental shortages this was not addressed in a timely manner by kia however they state its my fault.

The power windows are a safety hazard. They are all on an automatic feature, so when you touch the button they will either go down or go up all the way, and you cannot stop them. It's impossible to put the window down or up part of the way. My child's finger got caught in the window when I tried to raise it up half way. I took the car to a kia dealership, and the service advisor told me that's the way kia designed it, nothing can be done. Then I saw there is a class action lawsuit being handled by a law firm based on kia and Hyundai models from 2016-2020. I have never had a car that had this ridiculous and dangerous problem. Kia needs to be prosecuted. Https://topclassactions. Com/lawsuit-settlements/auto-news/vehicle-safety-defect-class-action-lawsuit-investigation/.

Infotainment center glitching attemped to resolve with kia but they do not feel that this is a safety concern or feel it needs to be investigated appropriately. This occurs when driving typically on the highway because most of my travel is highway. When this occurs it is a distraction for the driver. It interferes with the ability to use hands free/calls/gps. There is no warning before failure.

Infotainment center glitching and restarting while driving at random times. Would restart to kia logo and then freeze on the saftey message. This interferes with navigation and is a distraction while driving. Attemped to resolve with kia but they do not feel that this is a safety concern or feel it needs to be investigated appropriately. This occurs when driving typically on the highway because most of my travel is highway. When this occurs it is a distraction for the driver. It interferes with the ability to use hands free/calls/gps. There is no warning before failure.

Infotainment center glitching. Restart as if the car was just turned on and freeze. It also went black then back to the start with kia logo. I was driving on roads in the country that I was not familiar with, I did record this to the best of our ability with the assitance of my child. Attemped to resolve with kia but they do not feel that this is a safety concern or feel it needs to be investigated appropriately. This occurs when driving typically on the highway because most of my travel is highway. When this occurs it is a distraction for the driver. It interferes with the ability to use hands free/calls/gps. There is no warning before failure.

Infotainment center failure/glitching. It would restart as if the car was just turned on and freeze. It also went black then back to the start with kia logo. Attemped to resolve with kia but they do not feel that this is a safety concern or feel it needs to be investigated appropriately. This occurs when driving typically on the highway because most of my travel is highway. When this occurs it is a distraction for the driver. It interferes with the ability to use hands free/calls/gps. There is no warning before failure.

About an hour after getting a car wash I noticed that the infotainment center was having issues. It would restart as if the car was just turned on and freeze. It also went black then back to the start with kia logo. Attemped to resolve with kia but they do not feel that this is a safety concern or feel it needs to be investigated appropriately. This occurs when driving typically on the highway because most of my travel is highway. When this occurs it is a distraction for the driver. It interferes with the ability to use hands free/calls/gps. There is no warning before failure.

Days previous to event was getting warning alerts on different problems. Called dealership when warning alerts continued happening. On day of event was driving on major route, when power steering became difficult as I pulled over the entire car shut down. No lights, no braking, no hazard lights to engage all systems down.

Vehicle had water falling from dash while turning. Sizzling/hissing noise with water sloshing around in dash area. Asked by dealer "where do you keep it parked" I asked them where they kept it parked back because it was purchased 8/15/2019 and began making the noises in early October when we got rain. Vehicle given back from the dealership with excessively wet carpet and smelling of mold and fish flies.

Unknown shortly after purchasing this (6 to 8 weeks) rainwater began collecting and falling into the cabin from the dash area when turning. Not long after this started occuring I began to have issues with the infotainment center or other electrical items in the car sporadically restarting while driving. There was one incident in July 2020 where I called the dealership I purchased this at because we were at the beach in wisconsin and the car was off. The key was out. The doors were open and the radio would not turn off and the ac was on. I got no response from them. When I had mentioned the issues about things restarting they just said that if it was not happening at that moment they couldn't do anything. Then it started where the screens were restarting and glitching when I was backing up. As a result there was an incident where this occured. My screen (where the back up camera works) went black and the blind spot warning was not working either. I hit a pole trying to get out of a spot I was blocked in at a gas station. It all happened very quickly. Kia was contacted. It took almost 11 months for them to actually take possession of the vehicle at a dealership due to them not having loaner/rental cars or appointments available. They had the vehicle for I believe 28 days. I have documents from the dealership. Per kia I was to take it there so a tech could evaluate it. When I picked it up they said kia just told them to make sure that the back up camera works. I have provided multiple videos from various incidents over the last 3 years. This is truly becoming a safety issue. I travel 44 miles of major expressway in michigan daily each way to/from work in ann arbor. Having everything turn off/restart/being unable to control/or just not work at all is worse than texting and driving. I never know when something is going to happen https://drive. Google. Com/drive/folders/1krd0rehofbz818v-gcuhykoeoel23let.

Kia and Hyundai - all of their cars are unsafe. I have attached a letter to the NJ state attorney general to explain some of the issues. These cars are absolutely unsafe and we have no peace of mind. They are killing us, literally. Please do all you can to immediately stop them. I cannot explain how upsetting this is. Please may you help our families. Our children drive these cars. Our brothers, sisters, aunts, uncles, neighbors, parents and all of us are in jeopardy of losing our lives. Thank you.

Tl- the contact owns a 2019 kia Sorento. The contact stated that while driving approximately 60 mph the forward collision warning message suddenly displayed and moments later the vehicle abruptly stopped. During the incident no other vehicle was near by. After turning the vehicle off and restarting the engine the vehicle operated as normal. But later the failure reoccurred. The vehicle was towed to the local dealer van sycle kia(729 hogan rd, bangor me) who was unable to determine the cause of the failure. Later while driving approximately 40 mph the message �blind side collision� displayed and the suddenly activated abruptly stopping the vehicle. During the incident no other vehicle or object was present. The manufacturer was notified of the failures (case13352019). The failure mileage was 5000. Jft.

I sent this to charles chastain <cchastain@kiaconsumeraffairs. Com> I have some records from (lev kia) I am going to share with you as soon as I get them together, in the meantime I am going to drive this 2019 kia Sorento and hope on the highway it does not decide to down shift at 60 or 70 mph like it was doing, especially if a large tractor trailer is behind me. I think it would be a mess when they find out that a (serious electric problem that the manager warren rios at lev kia told me that the vehicle has) caused the transmission to down shift, I will send those papers soon. Also if there was nothing wrong with the transmission, why did they replace the first one. They told me because of a moisture problem was the cause of the internal shifting modulator valve to act up, after the transmission was replaced I had the same problem I called and was told to bring it back and leave it they had to do a program update for the transmission to correct the modulator valve. How do you correct a moisture problem in an internal modulator valve with an update? we will see what your answer to this is, there were other problems with the #1 e-brake light coming on by itself #2 the right front head lamp lower lamp going out 2 times, they had it in the shop for three days and went through the wire harness cleaned all the connectors to the lamp. I told warren rios that a lot of this happened after a heavy rain storm that something was getting wet and causing either a short or a surge or a bad ground connection, I have pictures of the e-brake light being on and the headlamp lower light out only on the right side. That's it for now I will sent the paper work soon. I am also sending a copy of this note to the attorney general's office and to kia corporate headquarters, and the better business bureau.

Charles chastain <cchastain@kiaconsumeraffairs. Com> I have some records from (lev kia) I am going to share with you as soon as I get them together, in the meantime I am going to drive this 2019 kia Sorento and hope on the highway it does not decide to down shift at 60 or 70 mph like it was doing, especially if a large tractor trailer is behind me. I think it would be a mess when they find out that a (serious electric problem that the manager warren rios at lev kia told me that the vehicle has) caused the transmission to down shift, I will send those papers soon. Also if there was nothing wrong with the transmission, why did they replace the first one. They told me because of a moisture problem was the cause of the internal shifting modulator valve to act up, after the transmission was replaced I had the same problem I called and was told to bring it back and leave it they had to do a program update for the transmission to correct the modulator valve. How do you correct a moisture problem in an internal modulator valve with an update? we will see what your answer to this is, there were other problems with the #1 e-brake light coming on by itself #2 the right front head lamp lower lamp going out 2 times, they had it in the shop for three days and went through the wire harness cleaned all the connectors to the lamp. I told warren rios that a lot of this happened after a heavy rain storm that something was getting wet and causing either a short or a surge or a bad ground connection, I have pictures of the e-brake light being on and the headlamp lower light out only on the right side. That's it for now I will sent the paper work soon. I am also sending a copy of this note to the attorney general's office and to kia corporate headquarters, and the better business bureau.

Left side steering wheel control buttons for radio volume, muting, changing stations, changing radio modes, phone and phone hang up intermittently fail to function. Problem occurs almost daily and last anywhere from a few seconds to 15-20 minutes. The dealer service advisor has seen the issue at least 3 times but but the time it gets to the mechanic the problem resolves itself. Dealership has replace the affected buttons and the steering wheel clock spring. Problem continues but now with another twist. Now when trying to change the radio volume from steering wheel controls and when the button fails to perform the function intended the system activates my phone and calls the last number dialed. I cannot hang up from the steering wheel controls and have to find the hang up control on the center screen. This distraction has almost cost me an accident. Intermittant malfunction has been happening since the car was new in Nov 2019 and continues to date now may 2020 with 14000 miles on vehicle. It does not make any difference if the vehicle is stopped or in motion for the problem to occur.