Headlights problems of the 2019 Kia Motor Sorento

The contact owns a 2019 kia Sorento. The contact stated that the front passenger side headlamp failed. The vehicle was taken to carmax where the headlamp was replaced however, the front driver's side headlamp failed. No warning lights illuminated. The vehicle was not diagnosed or repaired. The dealer was not notified of the failure. The failure mileage was approximately 80,000.

This is ongoing condition from delivery of vehicle. Based on car complaints already filed on car complaints. Com we believe kia knows about this problem. There is some sort of relationship of night driving and low beam headlights that causes very dark shadow on windshield that abstructs driver vision. We further assert that knowing this kia willfully adjusts headlights too high to try to conceal problem. (dealer said they were set 8" too high. But when adjusted to factory settings the problem got worse. Case number entered with kia. Now in escalation mode . . . However we live on top of a mountain with 3000 foot drops if our vision is obstructed and we miss edge of road. The headlights were adjusted back to the higher setting but we feel that will blind on coming cars still another safety danger. Kia must fix this problem. I have photos to show this limited vision night driving low beam rural road safety prob lem.

Headlights causing moving shadows, blind areas, phantom objects. Unsafe because visibility is reduced, compromised. Dangerous to operators and passengers. Has a high probability of causing an accident.

While driving on highway, radio on and only connected via bluetooth. The radio screen was flickering and then shut down as if I manually turned off . As this happened the dashboard lights and my headlights shut off. I had to safely pull over and by the time that I did, I couldn't record it for evidence as it rebooted itself. I called right away and had to wait 2 days for appt. This is the 3rd time and rick case kia in sunrise FL keeps giving me the run around. My battery and alternator is fine. I honestly think they stop caring and just give me excuses and tell me they have to wait for mfg decision on my issue. My issue seems to happen when I am driving and cannot be on my phone recording as they want some kind of video as proof . So disgusted with their service and wished I wouldnt have gone with a kia.

The headlights have two weird shapes at the top line of the headlights. These shapes interfere with the clear driver view at night. This is dangerous and must be rectified immediately.

Tl the contact owns a 2019 kia Sorento. The contact stated that while driving at various speeds with headlights on low, the headlight displayed a shadow and bounced without warning. The vehicle was taken to the university kia of durham located at (5105 durham-chapel hill blvd, durham, nc 27707 919) 572-1700) where the headlights were adjusted and worked as designed. The vehicle was not repaired. The manufacturer was contacted but no further assistance was provided. The failure mileage was 10,000.

Refer to complaints 11111999 (7/17/18) and 11142824 (10/26/18) on this site which are similar. When driving in dark, rural areas with low beams on, two inverted "half moon" shadows disrupt the driver's ability to see. As the vehicle turns, these headlights also turn (as they are designed to do) and this makes the disruption to safe operation even worse. This was reported to the dealer after delivery (8/2018) and we were referred to kia consumer affairs. They opened a "case", then closed it abruptly, and after further complaint, have reopened a new "case". They have stated they will do nothing about this issue as their position if that the vehicle is "performing as designed". As they abruptly closed the first case they offered "free 3-year maintenance" (oil changes) which we refused as this is a significant safety issue. We cannot drive the vehicle at night, nor use this 7-passenger vehicle to transport our grandchildren, making it virtually useless for our needs. Kia has confirmed they will not address this "case" other than to leave it "open" we urge NHTSA to conduct an investigation of this unsafe vehicle and the non-responsive kia organization who are refusing action and hiding behind their "performing as designed" excuse.