Wiper problems of the 2019 Kia Motor Sorento

My backup camera had a safety recall issued previously. In March of 2024 I received a letter from kia notifying me of the recall related to this issue, and offered a remedy. I took the car in for inspection, but it was working at the time. Now in oct of 2025 the backup camera starting getting moisture inside, and has completely failed. I contacted the kia dealership that I purchased it from, and they told me to bring it in. When I did, the technician told me that it had been a bracket that was the recall issue, and it was repaired, in direct conflict with what my paperwork said. They refused to repair the backup camera for free. Please inform me of my recourse, as my backup camera does not work at all, and it is expensive to repair/.

I have been without transportation for 3 months now and I’m about to lose my job.

Infotainment center continues to have issues/restarting as if the car was just started. Attempted to resolve with kia after ongoing issues but they do not feel that this is a safety concern or feel it needs to be investigated appropriately. This occurs when driving typically on the highway because most of my travel is highway. When this occurs it is a distraction for the driver. It interferes with the ability to use hands free/calls/gps. Timestamped photos and video available.

Back up camera failure while attempting to drive. Ongoing since water issues in 2019 due to "manufacturers design flaw". Manufacturer will not resolve.

The rear camera picture has become foggy and I can't see what is behind me. There is a NHTSA campaign id 23v639000 for this problem. It covers the 2019 kia Sorento (which is my vehicle) but kia says my particular VIN number is not included in the recall. Kia needs to expand this recall to include additional VIN numbers including mine.

Backup camera and infotainment screens failed while driving 4/18/2023 . As a result this makes hands free phone usage unavailable as required by michigan law. This is also a safety concern due to distracting the driver. Date and time functions no longer available as an option of the infotaiment center. Dashes replace time kia has been aware of issue since April 2021. Has yet to resolve the issue. Refuses to respond since 2022.

Backup camera and infotainment screens failed while driving 4/7/2023. As a result this makes hands free phone usage unavailable as required by michigan law. This is also a safety concern due to distracting the driver. Failed 4/1/2023 as well. I was instructed by kia to record the issues per my invoice from dealership when they had vehicle for 27 days in 2022 kia has been aware of issue since April 2021. Has yet to resolve the issue. Refuses to respond since 2022.

Backup camera and infotainment screens failed while driving 4/1/2023. As a result this makes hands free phone usage unavailable as required by michigan law. This is also a safety concern due to distracting the driver. Kia has been aware of issue since April 2021. Has yet to resolve the issue. Refuses to respond since 2022.

Backup camera and infotainment screens failed while driving 3/29/2023. As a result this makes hands free phone usage unavailable as required by michigan law. This is also a safety concern due to distracting the driver. Kia has been aware of issue since April 2021. Has yet to resolve the issue. Refuses to respond since 2022.

During use wipers at times will random stop in up position on windshield. Intermittent problem will start working again after toggling wiper switch.

This is ongoing condition from delivery of vehicle. Based on car complaints already filed on car complaints. Com we believe kia knows about this problem. There is some sort of relationship of night driving and low beam headlights that causes very dark shadow on windshield that abstructs driver vision. We further assert that knowing this kia willfully adjusts headlights too high to try to conceal problem. (dealer said they were set 8" too high. But when adjusted to factory settings the problem got worse. Case number entered with kia. Now in escalation mode . . . However we live on top of a mountain with 3000 foot drops if our vision is obstructed and we miss edge of road. The headlights were adjusted back to the higher setting but we feel that will blind on coming cars still another safety danger. Kia must fix this problem. I have photos to show this limited vision night driving low beam rural road safety prob lem.

Back up camera/infotainement screen went black while backing up twice in driveway. About 10 minutes later infotainment center restarted it's self and prompted me to verify safety while driving. Kia case manager emailed directly due to open case regarding ongoing electical issues causing accident earlier in year. Kia unable to provide rental/transportation due to "covid" and "shortages". Appointment was missed 10/30/2021 due to unavailable transportation and issues potentially taking weeks to diagnose at dealership. Kia did not arrange/approve transportation as promised.

Infotainment center glitching while driving, restarting as if the car was just started. Dealership, taylor kia toldeo refused to address because it was not occuring the moment it was brought into the dealership. Attempted to resolve with kia after ongoing issues but they do not feel that this is a safety concern or feel it needs to be investigated appropriately. Recording of this available. This occurs when driving typically on the highway because most of my travel is highway. When this occurs it is a distraction for the driver. It interferes with the ability to use hands free/calls/gps. Timestamped photos and video available.

Infotainment center glitching while driving and using back up camera, restarting as if the car was just started. Attempted to resolve with kia after ongoing issues but they do not feel that this is a safety concern or feel it needs to be investigated appropriately. This occurs when driving typically on the highway because most of my travel is highway. When this occurs it is a distraction for the driver. It interferes with the ability to use hands free/calls/gps. Timestamped photos and video available.

Within on week of purchasing my new kia Sorento, I experienced a windshield crack that spread quickly across the windshield within 24 hours. The windshield should be built better. I've never had such an issue with other makes from previous cars. I had purchased the platinum protection plan but was told it would not cover. I called the dealership at which I purchased the car for help only to be given the run around being transferred to multiple departments. The crack spread from the bottom left corner across the middle of the windshield in my line of sight making it difficult to clearly see. I had to pay myself to get the windshield completely replaced. I am disappointed in the quality of my kia and the service I have received.