general problems of the 2020 Kia Motor Sorento - part 1

2020 kia Sorento consuming 1. 5 or more quarts of oil every 1,000 miles. Completing oil consumption testing with kia dealer, which requires I take the car back to the dealer every 1k miles, times, so they can verify the oil levels. Last check, when issue was discovered, vehicle was down to only 1qt of oil after driving only 2k miles from previous oil change. Note: the lambda engine was initially included in the latest kia class action settlement but was dismissed per the plaintiff’s attorney in that case. However there are numerous reports from a large number of 2020 kia Sorento owners now with the same issue and running into complete roadblocks in terms of recourse as for most the issue does not begin until they exceed the powertrain warranty. Especially if they’re secondary owners and not the original owner.

Office of defects investigation national highway traffic safety administration (NHTSA) 1200 new jersey avenue se washington, DC 20590 subject: safety complaint – premature engine failure risk due to excessive oil consumption and confirmed cylinder scoring – 2020 kia Sorento dear sir or madam, I am submitting a formal safety complaint regarding a 2020 kia Sorento that is experiencing severe and abnormal engine oil consumption along with confirmed cylinder wall scoring. These conditions indicate progressive internal engine damage and present a significant risk of premature engine failure. The vehicle has been regularly maintained in accordance with manufacturer service recommendations. Despite proper maintenance, the engine began consuming excessive amounts of oil between normal service intervals. During inspection by the servicing dealership, visible cylinder wall scoring was identified within the engine. Cylinder scoring is a clear indication of internal engine wear and deterioration and can lead to rapid progression toward engine failure. Despite the confirmed presence of internal engine damage, the manufacturer has refused to authorize an engine replacement under the extended warranty program unless the engine experiences complete mechanical failure. The dealership has indicated that the vehicle must continue to be operated and monitored until catastrophic breakdown occurs before replacement will be approved. Requiring the continued operation of a vehicle with confirmed cylinder wall damage and abnormal oil consumption raises serious safety concerns. Progressive internal engine damage can lead to sudden engine seizure, stalling, or loss of power while driving, which creates a potential hazard for the driver, passengers, and surrounding traffic. Given the confirmed cylinder scoring and ongoing excessive oil consumption, I respectfully request that the national highway traffic safety administration investigate.

My oil pressure switch is diagnosed as faulty by independent service center as well as kia. Kia is denying coverage. I have found information that it should be covered. My check engine light shows an oil can light.

Component/system affected: unknown – suspected fuel system or related component due to strong gasoline odor. Vehicle is available for inspection upon request. What happened: there is a strong gasoline odor specifically at the front driver’s side wheel well/tire area. The odor is also noticeable under the hood. The smell is present while the vehicle is parked (I had to move it out of the garage) and after driving. No visible fuel leaks or puddles have been observed under the vehicle. Safety risk: gasoline fumes create a potential fire hazard and pose a risk of accident. The odor is now also noticeable inside the vehicle, which increases concern for occupant safety. Confirmation by service centers: the problem has been reproduced and confirmed by independent service centers. Two separate auto mechanic shops inspected the vehicle and both confirmed smelling gasoline, but neither could identify the source of the odor or any mechanical defect. Inspections by others: the vehicle has been inspected by two independent mechanics only. It has not yet been inspected by the manufacturer, police, or insurance representatives. Warning lamps or symptoms: no warning lights or dashboard messages have appeared. The only symptom is a persistent gasoline odor. Timeline: the odor was first noticed on 02/19/2026 and has continued since that date. Vehicle information: 2020 kia Sorento VIN: [xxx] mileage: approximately 87,438 miles used for local commuting to work and school. Vehicle is garage-kept and receives regular maintenance at certified auto mechanic shops. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

The engine check light is on and the car is using more oil than it should. I had the oil changed and had to add quarts before 2000 miles. I called kia and was told my VIN is not part of the recall. I got an inspection and cylinder 2 is misfiring and has low pressure so the entire engine needs a replacement.

I bought a kia 2020 from long lewis 3 days after I got it the check engine light come on, I called and told them, then around the 5th day black smut started covering the back of the SUV, and I was smelling a burnt oi; and antifreeze smell, took it to a shop and they pulled the codes and one code was p045600 and another was p074100 then airbag codes, not even a month it started jerking they told me to bring it in so I did, he said they cleared the codes and was gonna fixed the evap, I asked about the torch converter and he said that must've been a code from the history but it wasn't, it did have a history of the code though, and I asked about the black smut on back of the vehicle he said nothing they can do about that and said fixing the evap may fix it, but sometimes it smells like it's on fire, and jerks.

Car is in shop 3rd time 2020 Sorento with 2. 4l thete ii gdi engine. In may e went in p1326 code of death, knocking and blinking light. They put a band aid on. Back in September more issues, oil gasket valve cover and 4 spark plugs. Another bandaid, westarted seeing oil, I thought we were nuts because it was just fixed. Check engine light cane on, read 4th spark plug shot that they put in on 9/25. Tatvfirst rried sating 300 for plug and done. Then day after head mechanic says we need a new engine but all receipts not available. They're not filing a claim for an engine, these engine are blowing up and failing everywhere they just haven't gotten to year 2020 yet in law suits or settlements. When p1326 originally happened we were on the highway and it just decellateared and loud knock! luckily we were okay and got over fast. With each issue car was immediately brought back to the kia dealer, the sane dealer I bought the car new off lot in 2020.

Oil is leaking from my car. The dealership said I would need to replace the engine. The car is only 6 years old.

The engine is burning oil despite all maintenance being up to date and having fewer than 80k miles. Kia of duluth service center checked the oil and said levels were good on 12/31/25. Fewer than 30 miles were driven and it was brought back to the dealership service center on 1/2/26 and diagnosed with total engine loss due to oil starvation. The extended warranty company (jm&a) are denying coverage because the engine failure is due to lack of oil. They have inspected the vehicle. No warning lights ever came on and this is the second time that this issue has been addressed by kia of duluth. The engine could have easily overheated and caught on fire or lost power on the road.

To whom it may concern, I had a horrible experience with my 2020 kia Sorento and I can't seem to get anyone to respond to me. This very upsetting. My VIN number is [xxx] , my vehicle only had 75,000 miles on it. I kept up with all maintenance, oil changes, checking oil on a regular basis, checking all fluids, including antifreeze, brake fluid as well. I was driving on a clear day, no snow, no rain, no traffic, country road. I was going about 35 mph and all of the sudden every light that I could possibly think of came on my dashboard, within 30 seconds of that I heard a very loud pop and smoke barreled in through my vents. Obviously the smoke made it a struggle to breathe and definitely is not good for mine or my children lungs. I immediately pulled into the first driveway I seen. This took 5 seconds from the loud pop and the smoke through the vents, actually not even 5 seconds. I jump out of my car and see a fire under my hood. I immediately run up to the house of the driveway I pulled in. Fortunately, the man of the home, seen what was happening, ran to his garage, got a fire extinguisher and put the fire out. I look under the car. I seen something very shiny lying on the ground, right under where the fire was. It was piston cylinder piece this explains the pop, the fire and nearly every fluid that was in my car now on the ground. Oil, antifreeze and brake fluid were all now spilled in this man's driveway. I called kia and reported the incident, they stated there were no recalls on my vehicle, according to the VIN number. They also stated the year 2020 did not have recalls, like the years leading up to 2019, stopping at 2020 and then resuming at 2021. Elizabeth from kia America corp made promises she didn’t keep by stating they would tow my car to kia dealership and give me a rental. She promised to make it right and was caught lying, she never contacted the dealership. Elizabeth’s phone number [xxx] . Please help me, my kids and I need a vehicle. Information redacted pursuant to the freedom of information act (.

I wanted to add to a previous claim I had already submitted, I found an item that had fallen out of my engine, I don't know if I can submit a picture on here but I will try.

I have placed below what I have sent to kia company.

I was driving 2 minutes away from my house and all of the sudden every warning light on the dashboard came on, billowing smoke started coming through the vents. I immediately pulled in a random driveway, as I was turning I. I heard a loud pop. I shut the car off immediately, jumped out. As I looked at the front of my car, flames were coming from the bottom front. I ran up to the house, the man of the house came out with a fire extinguisher. He put out the flames underneath, asked me to pop the hood, I did so and he put out the flames underneath the hood. As I was waiting for a tow truck, I seen a shiny object at the bottom of the vehicle, I pulled it out. It was a wrist pin from the engine. I also noticed a ton of fluids poured out in the man’s driveway. I had the vehicle towed home and contacted kia and my insurance company. My case was escalated to kia corporate and elizabeth barooni contacted me. She promised to tow my vehicle to the dealership of my choice, get me a rental car, pay any out of cost expenses and repair the vehicle. The vehicle only had 75,000 miles on it. After all her promises, she never contacted me again. I have tried to contact her and a kia number called me, I answered they hung up on me. I called the number back and it was james hope, an employee who works at kia America corporation. They have not returned my call since around christmas. I also contacted geico, my insurance company, they sent out a adjuster, they denied my claim. They stated that all of this was caused by mechanical failure, they put on the claim that kia is known for these issues and they will not cover it. I still remain without a vehicle and kia corporate has completely ignored me after making promises to help.

The contact owns a 2020 kia Sorento. The contact stated that while the vehicle was parked, the contact noticed a small oil leak on the ground underneath the vehicle. The contact checked the oil level and added a quart of oil to the engine. The vehicle was driven approximately 50 miles. The contact parked the vehicle and checked the oil level again. They noticed that the oil level was low and added another quart of oil. No warning lights were illuminated. The vehicle was driven another 15 miles, and the contact stopped at the grocery store. The contact stated that while attempting to restart the vehicle, the contact noticed a clicking sound, as if the engine was attempting to start. The contact continued, stating that the vehicle failed to start. The vehicle was towed to an independent mechanic, where it was diagnosed with complete engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The contact was informed that there was no warranty on the vehicle. The failure mileage was approximately 151,025.

Around 100,000 miles I noticed that my engine was going through a lot of oil. Every time I would get an oil change, I would ask why and they stated that these kia engines after hitting 100,000 start to burn oil fast and about every 1,000 miles you have to add a quart of oil and go from your normal every 5,000 mile oil change to every 3,000 mile oil change. Some times the oil light would blink but some times it wouldn't. I had a mechanic double check this and he confirmed and said nothing you can do they are just like and he sees it all the time. I kept up with my oil changes every 3,000 miles and every week and a half checking the oil. Around 134,000 miles or so on 11/28/25 at 4:30am I was driving and all of a sudden my car was driving weird and shaking. Soon the engine light came on. The oil light this entire time never came on. I pulled into a target parking lot an noticed there was no oil in the car and it went through 5qts in a week and a half. I added 4 qts oil to the car and waited for the mechanic shop 1/2 a mile to open up at 7am. The inspected the car and said a cylinder was blown and to drive slow and get it home and just park it and a new engine is needed. I called my mechanic and he came by the house and he looked and it to see if he could fix it and no luck but said that kia did have recalls on their engines and to fight it. I called kia and they didn't deny recalls on some cars but not mine. They advised me to do a claim to get help to get the engine on a recall. The car has not been driven since then and remains in the garage and is in perfect well kept condition otherwise.

Check engine light came on indicating a problem with cylinder 4(p0304). Replaced all spark plugs and coil pack to no avail. Car still struggles to accelerate even though light has went out. Especially noticeable at higher speeds.

Oil pressure light would come on and off, dealer said was probably the sensor got it replaced. Came back on the night I picked it back up.

The oil pan got a large crack in it right by the plug.

My engine light is on. Codes show cylinder 4 misfire. Code p0304. My vehicle slows down while driving. It takes time to excelerate to a reasonable speed. My vehicle is becoming harder to start each time. I purchased a new battery and replaced spark plugs to no avail. I’ve been told from several mechanics that my engine is bad and needs to be replaced. Kia has refused to replace my engine or help in any way and I feel this is something caused by the manufacture. Others have had the same issue. The vehicle is burning oil and I have practically had to stop driving the vehicle. It is my only means of transportation. I have 113,000+ miles.

Burning oil at dangerous rates. No leak yet having to refill oil weekly. Burning at a rate of 2q per 1k miles. Car currently has 95k miles and has had regular oil maintenance until this issue began a few months ago. This is a frequent issue with the 2020 sorrento.

The car the engine wast the oil in 1 week that every weeks it has problem in the ring of the engine , we just buy the car they tell us it has it had guarantee talking to the bank and the where I buy the car it don't show . It has a bad smell of wet and burnt oil . .

Vehicle information: make: kia model: Sorento year: 2020 VIN: [xxx] mileage: ~80,000 miles complaint summary: I am filing a complaint regarding excessive engine oil consumption in my 2020 kia Sorento. The vehicle burns oil between regular oil changes, requiring frequent top-ups. There are no visible leaks, and this consumption poses a serious safety risk, including potential engine failure or fire hazard. Detailed description: I purchased the vehicle used from a kia dealership. I requested an oil consumption test from the dealership, but they refused, stating the vehicle is out of warranty. I contacted kia consumer affairs, and they also refused to authorize the test or provide assistance. This engine issue is widely reported by other owners of the 2020 Sorento and similar kia vehicles, particularly those with theta ii / gdi engines, which are known for oil consumption problems. The vehicle has approximately 80,000 miles, and the oil consumption is significant enough that I must frequently add oil between changes, creating a safety concern. Actions taken: requested an oil consumption test from local kia dealership — refused. Contacted kia consumer affairs for assistance — refused. Maintained detailed records of oil use and maintenance. Request: I request that the NHTSA investigate this oil consumption issue for my vehicle and the 2020 kia Sorento model line. I also seek guidance on any recalls, service campaigns, or safety actions related to this defect. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

The engine is consuming oil at a rapid rate that could be potentially dangerous. This is happening to other people with the same make and model as well.

My engine has started to burn excessive amounts of oil causing the oil light to flash. I took the car to the dealership and was told that it is a known defect in the engine and that if the car has over 100,000 miles they would recommend getting rid of the car because it could not be fixed and did not qualify for a new engine like they were putting in older models. The dealership said that they had told 9 other families the same thing as me in the last 2 weeks. Apparently the oil flows back into the combustion chamber and ruins the engine and there is no way for the dealership to know until a warning light comes on. Hard to believe since they know there is a major defect in the engine.

Kia Sorento has a well documented engine failure. The issue starts with the vehicle consuming engine oil. Subsequently the connecting rod bearings fail resulting in severe engine failure. This happens even with regular oil change maintenance. I experienced that with this vehicle. Kia was contacted but said this vehicle's VIN did not fall under the list of affected vehicles in their class action lawsuit.

My car is burning excessive amounts of oil with no leak.

My 2020 Sorento has always had regular maintenance , very well taken care of. Started using oil around 80,000 miles, around 98,500 it misfired while driving to work and we were told it was the coil pack and spark plugs needing changed. Ran good for 3 1/2 weeks and we had to change another spark plug. Was told this was “ normal” 1 month later and I’m stuck on the side of the road broken down with no power cause the engine quit. By that time we were over 100,000 so kia said they wouldn’t cover it. Paid to have a new engine put in. Seems like this is a going thing for this make and model. It needs a recall ASAP. It put us in a terrible financial crisis as it was our only vehicle.

The kia was using to much oil, the engine light came on and it’s the cam shaft sensor…just got it replace but still doing the same thing as the rpm’s is fluctuating ….

The contact owns a 2020 kia Sorento. The contact stated while driving at approximately 55 mph, there was white smoke coming from under the hood. The contact stopped the vehicle on the side of the highway. The contact had recently had an oil change completed at an independent oil replacement shop. The contact called the shop, and a technician was sent to the location. The technician checked the engine oil level and stated that there was no oil on the dipstick and added four quarts of engine oil. The vehicle was repaired; however, the contact stated that the vehicle had started to emit white smoke from the engine compartment and the check engine warning light was illuminated. The contact had taken the vehicle to a local dealer who diagnosed the vehicle and determined that the vehicle needed an engine oil flush. The vehicle was repaired but the contact stated that the failure reoccurred. The vehicle was not taken back to the dealer or an independent mechanic. The vehicle not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 150,000.

The engine oil level drops from "full" to "low" after driving approximately 2,000 miles. I have visited three different auto repair shops, including an official kia service center, but none of them could explain the reason for the oil loss. They all acknowledged the issue but said they don't know what is causing it.

Complete engine failure while traveling on the highway with no warning. No check engine lights came on. Engine started knocking and would turn off when traffic came to a stop. As I was in a construction zone, I had no safe space to pull over. Car ran this way for about 10 minutes until I could safely pull over. It then would not restart. Confirmed to be complete engine failure. Oil change had just been completed three weeks prior. There are only 73k miles on this vehicle.

Engine was in limp mode after having the kbs software earlier this year installed. Engine is currently at 115,000 miles, oil has been changed consistently. The engine has been consuming the oil and burning it fast, where I need to add oil constantly.

According to the dealership diagnostic assessment, the engine has two holes in the block as a result of connecting rod bearing failure. My kia Sorento engine is a v6. This is a known issue in the kia Sorento 2. 4l for which a recall/extended warranty was granted. The kia tech service line is denying any assistance with repair/replacement of my engine exhibiting the same engine failure results as the 2. 4l engine. The day the engine blew, the oil level was full prior to drive, on the interstate it began sputtering and rattling, the engine then made the sound of a pop or muffled explosion and the car ceased to run causing us to have to quickly divert across lanes of traffic to get safely to the shoulder. Once stopped, the car was noted to have a pool of oil underneath and would ceased to drive.

As I was driving down the street it sound like I ran over something but it was actually my engine failing, then caught on fire. I was able to pull over and used water bottles to let out the fire. My vehicle had to be towed to the repair shop because the engine wasn't able to restart.

My Sorento was making a propellor type sound when driving up an incline. There were no lights on my dashboard. I took it to a kia dealership as it is under warranty. They said my oil pan had gone bad and needed a new engine. Warranty company denied due to low oil, and ignored the metal shavings in the oil pan and maintenance records showing I’m up to date on oil changes. No check engine light on. What would have happened if I continued to drive? it appears this is a recurring problem with kia. I have the lambda engine v6.