Chest Clip, Buckle, Harness Related Problems of the 2023 Kia Motor Sorento

Chest Clip, Buckle, Harness problem

I own two nuna rava car seats, and both have developed unraveling/tearing of the two-point harness buckle/strap between the child’s legs. One seat had noticeable tearing, which prompted me to closely inspect the second seat, where I found the same area beginning to unravel. I contacted nuna and was initially advised to use glue or tape on the damaged area. After expressing my safety concerns about that, nuna acknowledged that the damage is a safety hazard and instructed me to discontinue use of both seats. However, they refused to repair or replace the seats and instead offered a 10% discount toward purchasing a new seat. I am concerned that the same safety-critical component is failing on two separate car seats and that nuna is acknowledging the hazard while requiring me to pay hundreds of dollars to replace the seats. Both seats are still within the expected usable life of the product. I believe this warrants investigation as a potential safety defect.