Assist problems of the 2023 Kia Motor Sorento

6/22/24-initial start of dashboard light "miscommunication"-codes could not be duplicated at evans kia dealership 7/11/24-miscommunication occurs again-codes pulled for diagnostics 7/22/24-car brought in for scheduled appointment to dealership to "fix" communication errors: I was told "there was an issue with the system not updating but I should be good to go now" 2/17/25-communication errors reappear on dash-car taken back to dealership; tech line case opened; dashboard cluster replaced; car given back to customer 3/20/25-lemon law case filed: determined past mileage window-given $3000 settlement for my trouble 6/23/25-miscommunication reappears on dash: car taken back to dealership; tech line case opened; replaced steering column assembly-car given back to customer customer files complaint with kia customer affairs 6/30/25-miscommunication reappears on dash: car taken back to dealership; numerous codes read from diagnostic-tech line case opened-front windshield camera is ready "overheating"-tech line advises for the the camera to be replaced; car not given back to customer and tech authorized to test drive 7/07/25-customer informed miscommunication reappeared on dash; tech line contacted and additional repairs pending their advice 7/15/25-field tech scheduled to come to evans kia dealership 7/24/25 "the safety of both myself and my children has been repeatedly compromised. No representative within kia's organization has been able to provide assurance that, when all dashboard warning lights illuminate, the vehicle will not experience a complete malfunction. As a result, I no longer feel safe operating the vehicle. In July 2025, I formally requested that kia corporate initiate a buyback of the vehicle, rather than returning it to me following another attempted repair. ".

There is a loud squeaking sound that sounds like a rodent or bird that occurs intermittently at cold temperatures from the steering column. It has been mentioned in several forums and facebook communities. Some dealers are aware, others are not. The repair requires a steering column replacement according to those who have had service completed. Dealers are requiring they directly hear the issue despite recorded video proof. I have a copy of my issue in hand.

Made several attempts to fix squeaking and rattling in steering column when lane keep assist is engaged. Dealership vehicle was purchased from notified me " we cannot replicate the problem", after driving my vehicle 59 miles. I sent multiple of the issue via email and text message. Finally, the service manager agreed to let her shop foreman do a ride along. At this time, demontrond kia acknowledged there was an issue. Demontrond kia diagnosis was " found vapor lines vibrating on brake lines causing the noise from steering wheel. " kia technicians re-routed vapor lines from brake line and test drove the vehicle another 89 miles. Two days later the same exact issue was still present. At this time, the service manager has yet to respond back to me. I sent a request for an appointment to take care of the reverse camera recall through the kia access app twice after emailing the service manager. I still have not heard a response.