Wiper problems of the 2023 Kia Motor Sorento

I am submitting a vehicle safety and certification concern regarding a 2023 kia Sorento hybrid that was marketed and offered for sale as a kia certified pre-owned (cpo) vehicle by shawnee mission kia, 7951 shawnee mission pkwy, mission, KS 66202. On [xxx], during an in-person inspection of the vehicle prior to purchase, I observed conditions inconsistent with expected certified pre-owned inspection and preparation standards, including inverter coolant below the minimum level, engine oil materially above the normal operating range, and deteriorated windshield wiper condition. A third-party witness was present during the inspection. Because the vehicle was being represented as certified pre-owned, I requested the vehicle’s cpo inspection checklist and supporting inspection documentation from dealership personnel. The requested documentation was not provided despite multiple follow-up requests. Subsequent written communications from dealership management acknowledged failures in dealership standards and handling related to the matter. After a formal complaint was submitted to the dealership’s corporate parent, the dealership’s general manager responded in writing that an internal review had been initiated concerning cpo preparation and documentation practices. The requested inspection and service documentation were still not produced. The dealership later confirmed in writing that the vehicle “has since sold. ” I am submitting this complaint because the vehicle was represented to consumers as certified pre-owned despite observed maintenance and inspection concerns affecting vehicle condition and safety-related systems, while supporting certification documentation was not produced upon request. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

While driving on the interstate at 70 mph the front part of the panoramic sunroof exploded. There was no debris or road hazards that caused it.

On passenger side interior between glove box and dashboard, there is a textured, metallic trim plate that during a sunny mid day, casts a reflection on the passenger side window over the top of the where the passenger side rear view mirror is.

Even though the dealership reports that safety recall 23v610 / sc280 for the mounting clip replacement was completed on 2/16/24, my rearview camera has just fell out of its housing, hanging by its wires, with the mounting clips laying broken in my driveway. My rearview camera is currently unusable; its taped up so that it is not just swinging by the wires. When I contacted my dealership, they are pretty sure they can get this work covered under the warranty, but they are not sure. And my VIN# is currently not pulling up any "active recalls". Either the clips they used to replace the previous clips were also bad, or the dealership didnt actually complete the work as reported.

On the morning of July 14, 2024 I noticed a crack on the driver side on the window. The crack appeared on the bottom of the window and travel upwards where it ended. This morning July 15, 2024, the crack spread across towards the passenger side of the vehicle. Nothing hit the window for it to develop a crack as my car was parked in the driveway and there were no markings on the window. I do put on the window sun visor to keep the excessive heat out of the car.

Issue occurred and came to like during the past winter snow storm. The hood of the SUV does not allow and blocks the wiper blade arm from being lifted in order to clean ice off the wiper blade nor can the wiper arm be lifted to clear ice and snow under the wiper arm to allow proper operation. This design flaw does not allow safe and clear sight function of the windshield wipers.

I purchased my kia sorrento several months ago and the windshield has chipped or cracked at least four times in that period when traveling at high speeds on the freeway. I contacted the kia dealership and kia customer service and they have not responded to my request for assistance.