Wiring problems of the 2023 Kia Motor Sorento

Ehicle: 2023 kia Sorento, VIN [xxx] , currently 48,000 miles. Vehicle has never been in a collision. Defect: master power window switch / wiring harness — occupant egress hazard the driver's master power window switch fails intermittently, causing simultaneous loss of all window operation and electric door lock function. When this occurs, occupants cannot operate any window or unlock any door electrically until the condition resets, typically by opening and closing the driver's door. The condition was first reported to arapahoe kia at 24,859 miles on 11/08/2024 (ro 208018) and again at 25,050 miles on 11/15/2024 (ro 208449). On the 11/15/2024 visit, the dealership confirmed the defect on customer-supplied video and performed a full diagnostic including pin tension testing on connector d01, power, ground, b-can continuity testing, and a wiggle test of the harness. The dealership's written conclusion on the repair order: "we've determined that the harness is probably not the issue and it will need a new master switch. " the master switch was not ordered or installed, and the vehicle was returned with the defect unresolved. The condition continues to occur intermittently as of the current 48,000-mile reading. Safety implication: this defect creates an occupant entrapment and egress hazard. In a fire, submersion, or crash event where the mechanical door release is inaccessible, inoperative, or where occupants are incapacitated, simultaneous loss of window operation and electric door lock function eliminates secondary egress options. The defect is intermittent and unpredictable. The vehicle remains within the 5-year / 60,000-mile basic warranty period. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

I have been calling the nearest kia dealership to have this recall fixed since September 2025 and there has been no remedy since. We do not feel safe using the vehicle due to the recall involving a fire hazard due to hvac wiring. We have a family that needs the vehicle and its been 3 months with no remedy and no estimated date of when remedy will be available, so remedy for recall is indefinite. We would like kia to repurchase the vehicle or assist in auto monthly payments, as we are paying for a vehicle that we cannot use. We have kids and do not feel comfortable driving in this vehicle. We use this vehicle to help work and recall has impacted us financially. Below are details of the recall as we are trying to get kia to help with: manufacturer recall number sc351 there is no remedy for this safety recall ***remedy is not available yet*** kia America, inc. Is recalling certain 2021-2023 Sorento vehicles. The heating, ventilation, and air conditioning (hvac) blower motor wiring harness may be inadequate, which can result in a fire. Safety risk a fire increases the risk of injury.