Table 1 shows one common equipment related problems of the 2025 Kia Motor Sorento.
| Problem Category | Number of Problems |
|---|---|
| Equipment problems |
Today, may 12, 2026 at 12:10pm the panoramic sunroof spontaneously exploded. I heard some shacking sounds in the car, right as I was picking up speed on the freeway and then heard a bang above my head. Nothing had hit the car. It sounded like a balloon had popped in my ear. When I stopped the car 5mins later, I could see the glass was getting pushed out from the inside and then broke apart in the sunshade. I am my kids were not in the car at the time. It was above their car seats.
Sunroof exploded when driving sounded like a shotgun. This is a known issue by kia. The glass blow upward.
This is the 4th time car is unable to start after being parked for one day and it had to be jump starting. At first I thought it was some accessory, specifically a dashcam and aftermarket ambient lights, so I disconnected both and I even turned off the wireless charging pad and disable the function to turn the lights on when doors open and it didn't help, dead car again after 1 day parked. Car was purchased new in August of 2025 and this issue started this past January coincidentally after an ota update in December. Today, I got the 12v battery tested at my local advance auto parts and battery health came out good, battery level was low (as supposed after a jump start) and it only recommended a recharge. So the issue lies inside the electrical system of the car and to my surprise this parasitic draw is not new, in online forums a lot of owners talk and complaint about this specific issue, even here I found a similar complaint and I wonder why there's not at least a technical bulletin from kia addressing this issue. Finding out the cause of the battery draining fast is imperative because if overlook this can evolve into something more serious because we don't know what it is that is "always on" drawing big amounts of power and can clearly be classified as a fire hazard. I remember having the same issue with my old car, a 2019 kia Sorento ex, and it was solved with a simple computer update (not the map or infotainment update), it was a firmware only available at the dealership. I just hope this could be the case this time and kia can respond in a timely manner to solve this issue.
While driving on a freeway I hear a crashing sound of glass and heard loose glass above me. When I pulled over I looked to see that my sunroof shattered. There was nothing above me for something to fall from and hit my car. There was also nothing found that would have struck the glass.
While driving the engine stops running and only runs on battery power. The only remedy that is partially successful is to stop and restart the vehicle. Problem often repeats itself and makes driving unsafe as the battery cannot fully power the engine. Upon restart the check engine light will be on and report this error: "powertrain p112000 a possible condition with your engine control system has been detected. A full system check is recommended to be done when convenient. Please contact your local dealership to schedule an appointment. " this is the 3rd time this has happened since December. Has been at dealership twice and they essentially just reset the error condition, only for it to happen again after a couple weeks of driving. Most recent occurrence was yesterday morning.
In February, on my car that I had had for six months with less than 3500 miles on it, I was driving and got a “driver assist warning“ on my car and I no longer have the ability to apply gas to the car. Thankfully, I was able to pull over safely. I restarted the car and everything was fine. I called the dealership and they said it is probably a bad sensor and I made an appointment to bring in my card that Friday. They said that this was due to probably a dirty sensor due to it being snowing out. The next day I took my car to a car wash to clean it to make sure that there was nothing messing with the sensor. As soon as I exited the car wash, I got the same quote, driver, warning, assist quote, warning on my dashboard and lost the ability to gas my car. I immediately took my car to the dealer where it stayed for 18 days. They said that they replaced the sensor which was causing the issue. I had my car back for a total of 10 days when the same thing happened to me. This time I was driving on a 55 mph road. Luckily, again I was able to pull over safely. I took my car straight to the dealer where they had it for 28 days. They got the corporate kia mechanics involved. They tried a bunch of things to fix my car, and eventually said that the sensor malfunctioning was due to the oil being too high. This is on a car now with less than 38,000 miles which has never had service on it. My car has been in the shop for a total of 46 days of the last two months. The sensor just going out abruptly can cause a major accident. Since I have had this problem, I have heard of at least two other cars doing the exact same thing.
The sunroof spontaneously shattered while I was driving in the highway. No one was injured but glass did fly off of the vehicle and luckily the cover inside was closed so no glass got in the vehicle. There was no warning just an explosion sound. The sunroof glass was blowing outward once I was able to pull over and inspect it. The dealership did replace the sunroof and said it was covered under my warranty. I did try to contact kia directly first and they were taking weeks to reply and eventually said they would do a good faith one time repair but I never messaged them back since my dealership took control and told me it was covered under my warranty and proceeded to order and fix it. They also had to replace the sunroof cover because they said it was also damaged from the pressure of it spontaneously shattering.
My wife was slowly pulling into a parking spot at kohls and the car lunged like the gas pedal was pressed all the way down and hit parking pole in spot . I googled to see if this was an issue reports and found information on this not actual recall but reports on this issue . Kia has done nothing with this case.
Instrument gauge cluster freezes while driving. Cannot view current speed, blinker status, cruise control settings, tachometer information, fuel status, or adaas items. Also gear select indicator light freezes and does not show correct gear/park. Can only be reset by disconnecting negative battery cable and discharging system.
Currently at a kia dealership for the 3rd time since the end of December. While driving the electric refuses to switch to gas after the battery drains, it is a hybrid. Maxes out at 18 mph and then an alarm goes off for hybrid system error. First two time check engine light also came on. Have had vehicle towed to kia dealerships all three times. Never the same thing repaired or replaced but problem stops for a few days to two weeks and then happens again. They vehicle has been examined and the issue has been replicated or examined by the canton kia dealership in canton, mi two times. Currently at taylor kia toledo, OH. This is a safety issue due to the lack of speed and acceleration. So far I have been in relatively low speed areas but what if it happened on the expressway or in heavy traffic. I normally have my kids in the car and now feel that my vehicle is unsafe and I have only had it 11 months.
Sunroof randomly shattered with no vehicles in front of me while driving.
My vehicle repeatedly fails to recognize the key fob even when it is in my hand or inside the vehicle. Because it is a push-button start system, proper fob communication is required for unlocking and driving. When recognition fails, the vehicle will not start and I have been stranded. During the first of these failures, I called the dealership because I was stranded and needed immediate assistance. They instructed me to remove all passengers, close the doors, and then hold the unlock button on the key fob for 10 seconds and press lock/unlock six times in sequence. They also advised me not to use the door-handle lock/unlock button and to use only the fob buttons. This temporarily restored function, but a new vehicle should not require a manual reset procedure to start and operate normally. On two separate occasions, this problem also triggered the vehicle alarm, which was extremely difficult to silence. This does not happen every time, making the vehicle unreliable. One incident occurred while transporting special-needs children and an elderly passenger, and removing them from the vehicle to perform the reset was difficult and unsafe. The dealership later ran diagnostics and found no fault codes. I also replaced the key fob battery, but the issue continues. I have seen other owners online describing the same key-recognition failures, indicating that I may not be the only person experiencing this. This is a safety concern because the vehicle can fail to start without warning, and the alarm activation increases confusion and stress. The issue remains unresolved.
I am unable to disable the "consider taking a break" warning, this is highly distracting and I don't understand why I can disable ever other warning on the vehicle. This warning goes off so easily even when I'm not distracted or tired and it's unsafe!.
We have a brand new 2025 kia Sorento and suddenly the ac stopped working. Took it into the service center who could not identify the problem but didn't see any damage. They got it working again and we drove it for a couple of days and it stopped working again as anticipated. We brought it back in and they now report debri damage, now not covered by kia warranty. I searched online and this seems to be a common issue with the unit and that the grill design does not protect the engine and is prone to significant damage to the vehicles engine components that kia will not cover under warranty.
While operating the vehicle and utilizing the cruise control, the electronic stability control (esc) and the antilock braking system (abs) warning lights turn on. These lights will remain on until the vehicle is turned off and a new drive begins. They only activate during the use of cruise control and at times it has caused the brake pedal to become extremely tough to press. This is a concern if maintaining cruise control and an emergency braking situation arises, the brake may not engage it is designed to do and cause a vehicle accident.
August 18, 2025 at 3pm pt; my 2025 kia Sorento x-line was parked in my driveway facing the street. I had the engine on, and in park mode, ac on, back hatch door open. No one was in the vehicle. I was standing behind the vehicle when it then started to go in reverse, then stopped for 2 seconds. It then proceeded to go into reverse again. The garage door was open. The vehicle pushed me into the blades of our lawn mower (it is stored in the garage on its end, so the blades face the garage door), and continued to push me and the lawn mower into our gardening tool supply rack. I did all I could to stop the vehicle with my body and yell for help. I was trapped. The vehicle eventually stopped because the back hatch door was open and caught on the upper part of the garage frame. I got myself unstuck and got out to the right, and went straight to the passenger front door to check out the gear shift. It was still in park mode. All was captured on our ring camera. I called kia corporate customer service and received a case number (25476533) and was told I would hear back in 10 business days. This was after calling the dealership twice directly (elk grove kia) leaving a detailed message with no response.
Transmission concern. Randomly rolls forward (about 1-2 feet) when placed in reverse. It rolls forward before it finally catches to reverse. I have rolled into and tapped another vehicle when exiting a parking spot. I have taken it to two different dealers and they said basically it does that and I need to account for it. This car is a liability.
While driving my 2025 kia Sorento on the highway, I noticed a coolant leak and an overheating warning. I immediately pulled over, and the vehicle was towed to a kia dealership for inspection. After diagnosing the issue, the dealership claimed that small pebbles had damaged the radiator, leading to the coolant leak. They stated that this was considered an accident, not a defect, and therefore was not covered under warranty. Why this is a concern: after researching online, I discovered that many other kia owners are experiencing the same issue, suggesting that the radiator may be vulnerable to road debris due to poor design or insufficient protection. A radiator should be durable enough to withstand normal highway driving conditions. A failure like this could cause engine overheating and sudden breakdowns, posing a serious safety risk to drivers and passengers. Request for investigation: since this issue is affecting multiple kia Sorento owners, I believe it should be investigated as a possible design flaw. If the radiator is too fragile to handle everyday road debris, kia should issue a recall or technical service bulletin (TSB) to address the defect and ensure driver safety.
Battery does not stay charged. I purchased the vehicle on 24aug24. On 08feb25, I began having trouble with the 12v battery. The battery died and kia roadside was called to jumpstart. The local kia dealership replaced the 12v and tested the system. Everything checked out ok. I picked up the car on 10feb25. On 03mar25, I called kia roadside to jumpstart the dead 12v battery, again, and took the vehicle back to the same local kia dealership. The dealer has been unable to correct the problem even with the help of kia corp.
While driving this warning alert will show up on the screen of my vehicle. It is important to note that this happens while driving and when no one is using their phone or using the touchscreen of the car. No one is ever searching something on their phone or on the car’s touchscreen system.
Spare tire jack collapsed when jacking up the vehicle. I don’t think the jack is rated for a phev Sorento.