Gasoline Fuel System Problems of Kia Motor Sorento

The contact owns a 2019 kia Sorento. The contact stated while driving at various speeds, there was an abnormal fuel odor inside the cabin of the vehicle. The fuel odor was also outside the vehicle. There was no warning light illuminated. An appointment with the dealer was scheduled for the vehicle to be inspected. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 71,000.

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The contact owns 2017 kia Sorento. The contact stated that upon starting the vehicle, the vehicle stalled and failed to respond as intended. The check engine warning light was illuminated. Additionally, the contact stated that the vehicle had failed to respond as needed while depressing the accelerator pedal. The local dealer was contacted. The vehicle was taken to an inspection station, where it was diagnosed that the fuel pump had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but no assistance was provided. The failure mileage was 150,000.

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The contact owns a 2017 kia Sorento. The contact stated while driving at an undisclosed speed, an audible message indicated that there was engine failure, and the infotainment screen displayed the option to send an engine failure report. The vehicle then shuddered and made an abnormal sound. The contact turned off and restarted the vehicle, but the abnormal sound persisted. The vehicle was shaking, and the contact detected an abnormal odor inside the vehicle. The contact parked and turned off the vehicle. Additionally, the headlights failed to illuminate while driving at night. The vehicle was towed to the dealer, where it was diagnosed with multiple cylinders misfire. The dealer determined that the spark plugs and headlights needed to be replaced, as well as an induction cleaning and oil change. The dealer replaced the spark plugs and headlights but discovered that the fuel pump was leaking fuel into the engine. The contact was informed that the fuel pump needed to be replaced. The contact declined to have the induction cleaning, the oil changed, or the fuel pump replaced. The vehicle was not repaired. The contact related the failure to NHTSA campaign number: 18v907000 (fuel system, gasoline) and technical service bulletin: 073 (ball joint replacement); however, the VIN was not included in the recall and the vehicle was not covered under the TSB. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 68,000.

The contact owns a 2017 kia Sorento. The contact stated while driving at an undisclosed speed, there was an abnormal gasoline odor permeating through the interior of the vehicle. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who observed a crack in the low-pressure fuel pump. The vehicle was not repaired. After investigating the failure, the contact related the failure to technical service bulletin: 064. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 85,000.

The contact owns a 2012 kia Sorento. The contact stated that while driving at an undisclosed speed, he smelled an abnormally strong gasoline odor. No warning lights were illuminated. The contact exited the vehicle and unlatched the hood, only to discover gasoline flowing on top of the engine. The contact stated that he had made it home safely and ran water though the engine to clean the gasoline off. The contact researched the failure online and related the failure to NHTSA campaign number: 18v907000 (fuel system, gasoline, engine). The vehicle was not taken to the dealer to be diagnosed or repaired. The manufacturer was made aware of the failure and confirmed that the vehicle was not included in the recall. The failure mileage was approximately 190,000.

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The contact owns a 2012 kia Sorento. The contact received notification of NHTSA campaign number: 23v652000 (service brakes, hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving at an undisclosed speed, the cruise control failed to operate as needed. No warning lights were illuminated. The contact stated that later that day, the fuel door failed to open automatically. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 139,000. The VIN was not available.

The contact owns a 2016 kia Sorento. The contact stated while driving approximately 5 mph, the vehicle stalled and failed to return to normal operation. No warning light was illuminated. The vehicle was towed to a dealer to be diagnosed. The contact was informed that the rear sway bar link needed to be replaced. The vehicle was repaired; however, the failure occurred. The contact researched and became aware of NHTSA campaign number: 18v907000 (fuel system, gasoline, engine); however, the VIN was not included. The manufacturer was not made aware of the failure. The failure mileage was approximately 110,000.

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The contact owns a 2019 kia Sorento. The contact stated while her daughter was driving at an undisclosed speed, an abnormally strong fuel odor was detected inside the vehicle. The vehicle was parked outside the garage due to the strong fuel odor. The vehicle was taken to an independent mechanic, who advised the contact to stop driving the vehicle due to a possible fire risk from a failed fuel pump. The fuel pump was replaced. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 78,000.

The contact owns a 2013 kia Sorento. The contact stated that while driving at an undisclosed speed, the abs, traction control, and incline warning lights illuminated. The contact received notification of NHTSA campaign number: 18v907000 (fuel system, gasoline, engine) and 23v652000 (service brakes, hydraulic) however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was 155,00. VIN tool confirms parts not available.

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The contact owns a 201 kia Sorento. The contact received notification of NHTSA campaign number:23v652000 (service brakes, hydraulic) however the part to do the recall repair was not yet available. The contact stated while driving 45 mph she smelt fuel burning that causes her legs to sting and itch. The lights on the dashboard went dark. The contact was able to drive the vehicle to the residence. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer was contacted. The manufacturer was made aware of the issue. The failure mileage was 210,875. VIN tool confirms parts not available.

See attached document for complaint.

The contact owns a 2017 kia Sorento. The contact stated that while exiting the vehicle, there was an abnormal burning odor coming from underneath the driver's side of the vehicle. There was no warning light illuminated. The contact stated that the failure had reoccurred. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed nor repaired. The failure mileage was approximately 68,700.

The contact owns a 2017 kia Sorento. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power and stalled. The vehicle failed to restart. No warning lights were illuminated. The vehicle was towed to a local dealer, where it was diagnosed that the engine needed to be replaced. The contact referenced NHTSA campaign number: 18v907000 (fuel system, gasoline, engine) however, the VIN was not included in the recall. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 66,000. The VIN was not available.

The contact owns a 2016 kia Sorento. The contact stated that after coming to a complete stop, the brake pedal was released, and the "check oil" warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed and determined that the engine was consuming an excessive amount of engine oil. The failure persisted, and the contact took the vehicle to the dealer. The dealer diagnosed that the spark plugs, and the piston rings had failed. The contact was informed by the dealer to add oil every 1,500 miles driven. The manufacturer was made aware of the failure and informed the contact that since the piston rings and the engine had failed, NHTSA campaign number: 18v907000 (fuel system, gasoline, engine) would not apply. The failure mileage was approximately 75,000.

The contact owned a 2012 kia Sorento. The contact stated that while his wife was driving at 65 mph, an abnormal, fuel odor began to emit from the vehicle without warning. His wife was then waved down by a fellow motorist that alerted her that the vehicle had caught fire. The contact stated that his wife had difficulty stopping the vehicle as depressed the brake pedal. Once the vehicle was stopped, an unknown color smoke filled the vehicle's front cabin as she and the other occupants exited the vehicle. No occupants were injured and no medical assistance was rendered at the scene. The vehicle was extinguished by the fire department and a fire report was filed. In the fire report, the investigator linked the cause of the failure to NHTSA campaign number: 18v907000(fuel system, gasoline; engine); however, his vehicle was not included in the recall. The vehicle was towed to an independent tow yard where it was deemed a total loss. The manufacturer was notified of the failure and an investigator was sent to diagnose the cause of the failure; the contact had yet to hear back from the manufacturer. The dealer was also notified about the failure. The failure mileage was approximately 143,000.

The contact owns a 2019 kia Sorento. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic who related the failure to NHTSA campaign number: 21v519000 (fuel system, gasoline) however, the VIN was not included in the recall. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 75,000.

The contact owns a 2021 kia Sorento. The contact stated that after parking the vehicle, the contact noticed that the exhaust started to leak. The contact also stated that the engine was overheating. The contact stated that there was no warning light illuminated. The vehicle was taken to an independent mechanic but was not yet diagnosed. The vehicle was not repaired. The contact was relating the failure to NHTSA campaign number: 21v519000 (fuel system, gasoline). The manufacturer had not been informed of the failure. The failure mileage was approximately 7,911.

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The contact owns a 2017 kia Sorento. The contact stated while driving at an undisclosed speed, there was a strong gasoline odor inside the vehicle. The contact stated that the gasoline odor had become stronger. The contact stated that upon removing the rear seats, the contact became aware there was gasoline continuously leaking into the vehicle while the vehicle was started. The vehicle was taken to the dealer, where an unknown repair was performed; however, the failure recurred. The vehicle was taken back to the dealer, where it was diagnosed that the upper fuel pump module needed to be replaced. The vehicle was not repaired. The contact related the failure to TSB number: wty033. The manufacturer was notified of the failure and informed the contact that the repair could not be covered because the vehicle was out warranty. The failure mileage was approximately 70,000.

2017 kia Sorento. Consumer writes in regards massive fuel leak engine fire. The consumer stated the vehicle leaked two gallons of fuel onto the engine cover. The vehicle burst into flames. The vehicle was destroyed along with some personal items.

The contact owns a 2017 kia Sorento. While driving 35 mph, the vehicle stalled and the check engine warning indicator flashed. The contact took the vehicle to metro kia of madison (5442 wayne terrace, madison, WI 53718) and was informed that the vehicle was included in NHTSA campaign number: 18v907000 (fuel system, gasoline, engine). The dealer replaced the knock sensor. On another occasion, while traveling 45 mph, the same failure occurred with the check engine warning indicator flashing. The contact returned the vehicle to the same dealer and was informed that the VIN was included in a new unknown recall. The vehicle remained in the possession of the dealer. The manufacturer was not notified. The vehicle was not repaired. The failure mileage was approximately 30,000.

The contact owns a 2006 kia Sorento. The contact stated that there was a fuel odor coming from the vehicle. The contact stated that after starting the vehicle, the vehicle would move, but shortly afterwards the vehicle would lose motive power and stall. The contact stated that after restarting the vehicle several times, the vehicle operated as needed. The vehicle was taken to a certified mechanic who replaced the fuel pump sensor. The sensor had been replaced three times; however, the failure persisted. The manufacturer was not made aware of the failure. The approximate failure mileage was 122,000.

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2013 kia Sorento. Consumer writes in regards to vehicle fuel economy issues. The consumer stated she purchased the vehicle based upon claims of fuel economy. There were advertisements on the radio claiming 30 mpg. The consumer soon discovered, she was not getting anywhere near what the ads or the window sticker stated. The vehicle was taken to the dealer. However, they found no issues. The service manager informed the consumer there was 5,000 mile break in period before she achieve the stated gas mileage, at 5,005, there was still no change.

Summary: update to below problem I bought my Sorento in 2004, new. I replaced the coolant reservoir at 61000 miles due to overheating, replaced the low beam headlight bulbs on 4 occasions, tail lights on 2 occasions. My vehicle, 5 speed manual transmission, started to have a roaring noise approx. 6 months ago and the u-joints were replaced. It still roars. It quit running on 2-16-12 while I was driving, but restarted. It finally quit again and would not restart on 2-17-12. Check engine light indicate a fuel pressure sensor problem, but mechanic says this should not cause the problem I presently have. It has been in the shop since 2-18-12. The mechanic said it started for him. I insisted he let it run for a while and see what happens. Sure enough, it quit. Kia mechanic told me it may be a crank or cam sensor issue. Other problems--front dome light off and on at will, rear one works, clock on and off at will, vehicle hums loudly when driving for a while. It has been a reliable vehicle for the most part, but when there is an issue, it is hard to detect. Above work was completed at a cost of 1126,00. But now crankshaft bolt broke while driving costing damage to engine heads. Vehicle went back into shop and is still waiting repairs. Kia owes it customers better service and must pay repair cost and take responsibility for the faulty crankshaft bolts they provide to the mechanics .

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Without notice this vehicle stopped accepting fuel properly. When you attempt to refuel, gasoline doesn't leak out, it sprays as if under pressure. My wife, daughter and I have each been sprayed on different occasions. Even filling very slowly causes fuel to spray from vehicle. I would be glad to video it as it occurs. It occurs every time and creates a very serious fire hazard for my family as well as other customers at the filling station. I recently had an ase certified technician evaluate the vehicle and no problem was found. This was going to be my daughters first car but I don't feel its safe for her and wouldn't want to trade it to someone and endanger them.

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When coming to a stop at a light or stop sign, usually on a slight downhill slope, the vehicle engine dies completely. It usually happens after the vehicle has be driven for 10-15 minutes, parked for 10-15 minutes then driven again for ten minutes. Once it dies I am able to start it up right away. It is a push start "key" and the car dies after I apply the brakes and am very near to a complete stop. This has happened within a few months of purchase and occurs randomly, every few months. It has happened six to ten times since I purchased the car. I have brought it into the dealer at least three times and the computer comes back with no codes. They can't replicate it and do not know what to fix. Today, the dealer installed a monitor for me to use for two weeks to see if it happens and we can capture the info in real time. Kia manufacturer customer service was abominable. I am trying to get a field technician to look at it and communicate with the dealer.

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Repeated problems with check engine light, keep giving evap code, replaced evap canister solenoid with kit, headlights, taillights, clock loses time, .

The contact owns a 2003 kia Sorento. The contact stated that while refueling, fuel began to spill out from the fuel filler neck. The failure recurred whenever the vehicle was refueled. The fuel light also began to illuminate on the instrument panel. The vehicle was taken to an authorized dealer where the fuel cap was replaced; yet, the failure continued to occur. The vehicle was taken back to an authorized dealer where the fuel light was reset; however, the repair did not correct the failure. The failure mileage was 145,000. Updated 08/11/lj updated 08/12/jb.

The fuel gauge needle drops down from full to empty and the low/out of gas indicator light comes on, but goes off after needle moves from the low fuel gauge marking. This malfunction of the fuel gas needle happens at no specific time interval or speed rate.

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My 2003 kia Sorento kept losing antifreeze and to find out the reservoir had a crack in it. Also, after I purchase bridgestone fire destination tires a year later they were worn after spending $600. 00 I had to have two of them replaced within a year. P245/70r16. Also 2 defects recalls when my car was put in the shop one from 2007 sc073 and sc072 when my check engine light came on. It was still on after the car was supposedly fixed by quirk kia in braintree. When I was driving out of the parking lot the check engine light was still on. I was told the car was fine and it was just a sensor and to fix it the cost would be over $200. A year later, I brought it to get a sticker, they rejected my for another recall that should have been fixed when I brought it in last year. The recall was from 2005. Now I am trying to contact the dealership because of the inconvenience of me going to get this fixed when it should have been taken care of last year. I will never buy a kia again, the dealership does not care about their cars or customers.

I have a 2003 kia Sorento and last year it started to spray gas out at me everytime I went to fill it up. I took it in to have it checked and they couldn't find anything. My kia is still doing this and I am getting tired of getting sprayed with gas everytime I try to put gas in the thing. It needs fixed and kia should be held responsible for this. This is a hazard and somebody will eventually get hurt. Please help me with this situation.

My 22 yr son. Was driving a kia Sorento, at highway speed on 11/27/08 on I-10 w in houston, TX, just east of loop 610. The vehicle was a rental from enterprise rental car and had CA. 4000 miles on the odometer. My son reports hearing a loud boom from the engine compartment and immediately noticed smoke coming from the dashboard vents. He immediately pulled the vehicle over to the median shoulder and exited the vehicle, noticing dark smoke coming from the hood, then flames. He promptly called 911. The operator said she had his vehicle fire on the overhead highway camera. My son is a culinary student and rapidly retrieved his valuable knife roll from the rear seat floorboard, but was unable to get anything else from the vehicle because of the heat and smoke. He says the fd arrived within 5 mins and doused the engine fire. There was extensive fire damage to the front passenger compartment and less so to the rear passenger compartment. My son is Smart, quick and agile. Thus, he suffered no physical injury, but was quite distraught. He will do well. I am an emergency physician with 20 yrs of experience. I have very serious concerns regarding this apparent catastrophic failure that rapidly resulted in an engine and vehicle fire. It is apparent that a definitely adverse outcome, including serious injury and/or death could result if the occupants were elderly or a family with children in proper restraints, booster or infant seats. Additionally, my son reacted rapidly and immediately pulled over. Another tragic scenario could occur if there were a narrow or no shoulder. Thank you for your review and action.

Consumer stated there was a gas leak in vehicle. She first noticed gas coming out of the vehicle on July 5, 2005. She took the vehicle to the dealership and it was fixed, but they did not tell her why it was leaking. Dealership stated it was their fault, and it was the third one in the shop to fix. She has been smelling gas for a couple of days.

I purchased a 2003 kia Sorento in Feb 2003, vehicle spins over for quite sometime and then slowly finally turns over, I have taken it into the dealer 2 times now and they have said it was the fuel relay switch and vehicle still has the problem so I am taking it into the dealer for the 3rd time and they swear it is a fuel problem so we'll see if it's going to get fixed.