Carrier/rack problems of the 2012 Kia Motor Soul

This problem is strange. I purchased a used 2012 kia Soul this year. I took it to have the 60k maintenance done. The service agent at 2 different places verified and entered our VIN. It doesn't exist in their system. After searching for months for some type of help we found that the car was sold in guam. It is an american standard vehicle. It was verified by both service associates. Now this vehicle may be subject to a recall that has killed people. I can't have the work done because it doesn't exist in kia's system. So now we don't know what to do. No one at kia knows what to do. I have been given different numbers in multiple countries to call. I can't call any of them. It's not available on my carrier or any of the other carriers I've tried. The kia service department staff have failed to provide any meaningful help. We are worried that the car will catch fire at some random point. Our engine light has come on multiple times.

Sat. 8-24-13, around 3:20 pm, I went out to my 2012 kia Soul parked on the street, in part-shade, in a residential area of centerville, OH. The windows were cracked, and the temp outside was in the mid-80's. I opened my front door & put in my beach bag. I then opened the back door, and closed the front door, when I heard a 'boom'. The back glass on the hatch back exploaded from the middle & laced everywhere else, leaving a hole in the middle about 2 feet wide. Everyone at the scene stated that they had never seen a window break in that way, from heat or whatever, and it was their feeling that it had to be a 'defect' in the glass. I wasn't quite sure what to do, so I called 411 information & asked for the kia dealership in centerville. They gave me the number to the dealership in huber heights. I spoke to the gm, who answered the phone & I explained the situation. Kia has a 60,000 mile, bumper to bumper warranty, that is boasted about as one of the best in the industry. I figured with it being a fluke, and not like brakes or tires that had normal wear & tear, that it would of course be covered. The gm proceeded to tell me that it wasn't, and that they couldn't help me but that I could bring it in on Monday, as the service center was closed at this time. I asked if he could give me the number to the centerville dealership, as they gave me the wrong number. He stated that he didn't have their number & that it wasn't convenient for him to get it either. I stated that it was less convenient for me, as I was on the side of the road. He still refused to help me in any way get the number to the other dealership where I purchased my car. The back window will cost anywhere from $265 - $440 to replace. Wow !!.