general problems of the 2013 Kia Motor Soul - part 1

The contact owns a 2013 kia Soul. The contact stated that the vehicle spontaneously caught fire while parked unattended at 3 am. All the warning lights were illuminated prior to the failure, and the vehicle was undrivable. The contact had received the recall notification letter for NHTSA campaign number: 23v652000 (service brakes, hydraulic). There were no reported injuries, police report, or crash. The fire department was called and extinguished the fire. The vehicle was towed to the scrap yard. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The approximate failure mileage was 265,000.

The contact owned a 2013 kia Soul. The contact stated that while the vehicle was parked at night, the neighbor knocked on the door approximately 4:00 am in the morning to alert the contact that the vehicle was on fire in the driveway. The contact went outside and saw that the front of the vehicle was on fire. The contact believed that the fire had started in the engine compartment. The contact stated that the neighbor was already attempting to put out the fire with a gardening hose. The contact and the neighbor attempted to extinguish the fire; however, the flames spread throughout the vehicle and destroyed the vehicle. The fire department was called and was able to extinguish the fire. The contact stated that the vehicle was considered totaled due to the extensive damages on the outside and inside the vehicle. The contact also stated that the fire caused damages to the front of another vehicle that was parked nearby. A police report was filed but the report number was not provided to the contact. There were no injuries sustained, and no medical attention was needed. The contact stated that the vehicle remained in the driveway. The contact was notified by the insurance provider that there was possibly a recall listed on the vehicle for a similar failure and to report the failure to the NHTSA hotline. The contact referenced NHTSA campaign number: 23v652000 (service brakes, hydraulic). The dealer was not contacted. The manufacturer was not made aware of the failure. The failure mileage was approximately 200,000.

On 10/23/25, my car caught fire due to the abs module.

Brake petal sensor broke keeping the tail light on. Has trouble accelerating and throws the traction light on burnt up battery, both front door locks have broke with no reason. Wipers broke does not give water.

The rims and the rotor have rusted together causing you to use excessive force to remove the lug nut holding on the tire and the nut snaps off.

The contact owns a 2013 kia Soul. The contact received notification of NHTSA campaign number: 23v652000 (service brakes, hydraulic); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and confirmed that parts were not yet available. The dealer informed the contact that the contact should schedule an appointment for the vehicle to be inspected then the contact had to schedule a second appointment when the parts were available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2013 kia Soul. The contact stated that the vehicle was parked in a carport and suddenly caught fire. The fire had expanded and caused damage to their garage near the carport and other vehicles within the garage. The fire department had arrived and put out the fire. A fire report stated that the failure was caused by an electrical issue. The vehicle was towed and identified as totaled. There were no injuries and no medical attention was needed. The contact learned that the vehicle was included in the NHTSA campaign number: 23v652000 (service brakes, hydraulics), which states the failure could cause a fire. The deaelr had not been contacted. The manufacturer was not made aware of the failure. The failure mileage was 110,000.

The contact owns a 2013 kia Soul. The contact received notification of NHTSA campaign number: 23v652000 (service brakes, hydraulic) and NHTSA campaign number: 19v120000 (engine and engine and engine cooling) however, the dealer was not going to repair the vehicle. The contact stated that the dealer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that when driving at approximately 30 mph the vehicle was vibrating and stalled. The contact was unable to restart the vehicle and had it towed to her residence. The contact had called her local dealer who advised her that she would need to pay for diagnostic tests run on the vehicle. The vehicle was not repaired. The failure mileage was 188,028. Parts distribution disconnect.

The contact owns a 2013 kia Soul. The contact received a notification of NHTSA campaign number: 23v652000 (service brakes, hydraulic); however, the part to do the recall repair was not yet available. An unknown local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool shows no open recall.

See attached document for complaint.

The contact owned a 2013 kia Soul. The contact received notifications of NHTSA campaign numbers: 19v120000 (engine, engine and engine cooling) and NHTSA campaign number: 23v652000 (service brakes, hydraulic). The contact stated that while her son was driving at 60 mph, an abnormal sound was heard coming from underneath the vehicle. The contact's son was able to pull over to the side of the road. No warning lights were illuminated. The contact stated her son exited the vehicle and noticed flames were emitting from underneath the vehicle. A passerby pulled over and helped the contact's son move the vehicle. The vehicle extinguished itself. No injuries were reported. The air bags did not deploy. The contact stated that her son called her, and she and the contact's brother went to the site of the accident. The contact's brother checked underneath the vehicle and picked off the pieces that were on the ground. The contact's brother noticed that a rod had detached and gone through the motor, which created a hole in the motor. The vehicle was towed to the dealer. The dealer confirmed that the bearing rod detached and damaged the engine. The dealer contacted the manufacturer and tried to order a new engine. However, kia declined and advised the dealer not to repair the vehicle. The vehicle was towed to the residence. The vehicle remained at the residence unrepaired. Two months later, the contact sold the vehicle. The manufacturer was notified of the failure and offered no assistance. The insurance company was not notified. The failure mileage was unknown.

The contact owns a 2013 kia Soul. The contact stated that after driving the vehicle, thirty minutes later, the vehicle was parked in the driveway unattended and caught fire. There were no warning lights illuminated. The vehicle was burned from the engine to the door panel. There were no reported injuries, air bag deployment or police report. The fire department extinguished the fire. The contact stated that the failure was due to NHTSA campaign number: 23v652000  (service brakes, hydraulic,). The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 150,000.

Gas peddle gets very touchy before incident. Rpms spike to 3-4k, unable to stop car. Brakes do not work. Brakes get very hard and high brake peddle. Have to put the car in neutral, pull over, turn car off, put in park. Let car sit for a few minutes. Start car, something must reset because car is back to normal. My regular mechanic was unable to resolve, therefore took to dealer. $3500 later, the car is currently at the dealer for the 4th time trying to resolve. Very dangerous due to the car acceleration and inability to stop!! has been happening for approx. 4 years. Started out happening once or twice per year, then increased to 4 times in one day. Did not happen for 5 months after brake booster was replaced in January 2024. Most recent incident 7-3-24.

The contact owns a 2013 kia Soul. The contact received notification of NHTSA campaign number: 23v652000 (service brakes, hydraulic); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and informed the contact that scheduling for the recall repair would start in October 2024. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2013 kia Soul. The contact received notification of NHTSA campaign number: 23v652000 (service brakes, hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2013 kia Soul. The contact received notification of NHTSA campaign number: 23v652000 (service brakes, hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2013 kia Soul. The contact stated that while driving at various speeds, the check engine warning light illuminated. The contact stated that on another occasion, the vehicle started shuddering and jerking and almost stalled. The vehicle was taken to an independent mechanic who diagnosed a misfire and a failure in cylinder #4. The vehicle was not repaired. The contact received notification of NHTSA campaign number: 23v652000 (service brakes, hydraulic); however, the part to do the recall repair was not yet available. The manufacturer was not made aware of the failure. The failure mileage was approximately 142,000. VIN tool confirms parts not available.

The contact owns a 2013 kia Soul. The contact received notification of NHTSA campaign number: 23v652000 (service brakes, hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2013 kia Soul. The contact received notification of NHTSA campaign number: 23v652000 (service brakes, hydraulic); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owned a 2013 kia Soul. The contact stated while the vehicle was parked in the garage, it caught on fire in the front area, near the engine. The vehicle was unoccupied during the fire. The fire and police department weren't notified of the failure and the vehicle was destroyed. A police report was not filed. The contact received notification of NHTSA campaign number: 23v652 (service brakes, hydraulic); however, the part to do the recall repair was not yet available.  the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair.  the manufacturer was not notified of failure. The failure mileage was approximately 174,000.  VIN tool confirms parts not available.

The contact owns a 2013 kia Soul. The contact received notification of NHTSA campaign number: 00v000000 (change); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2013 kia Soul. The contacted stated the vehicle lost motive power and the vehicle does not start up for at least a week. The contact had a independent visited the contact home and the vehicle was diagnosed with a failure with camshaft sensor which was replaced. The vehicle started up, but the failure persisted the vehicle would not start up after a few days. The contact received notification of NHTSA campaign number: 23v652000 (service brakes, hydraulic) however, the part to do the repair was unavailable. The dealer was not contacted for diagnosis or repairs. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure but was unable to confirm when the part was to become available. The failure mileage was unknown. VIN tool confirms parts not available.

The contact owns a 2013 kia Soul. The contact received notification of NHTSA campaign number: 23v652000 (service brakes, hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount time for the recall repair. The dealer was contacted and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2013 kia Soul. The contact received notification of NHTSA campaign number: 23v652000 (service brakes, hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and confirmed that the parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2013 kia Soul. The contact stated that while the vehicle shut off and unoccupied, the engine caught on fire from the engine. The fire was extinguished by the local fire department and a claim number was provided. A police report was filed. The contact received notification of NHTSA campaign number: 23v652000 (service brakes, hydraulic) however, the part to do the repair was unavailable. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was unknown. VIN tool confirms parts not available.

The contact owns a 2013 kia Soul. The contact received notification of NHTSA campaign number: 23v652000 (service brakes, hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2013 kia Soul. The contact stated that while driving at 45 mph, the vehicle began to shake as an abnormal, whining sound also began to come from the vehicle; both the abs and check engine warning lights appeared on the instrument panel. Upon inspection of the vehicle, the contact discovered that the hydraulic electrical control unit(hecu) had caused the failure as noise continued even while the engine was shut off. The contact managed to disconnect and reconnect the unit from the battery in order to drive the vehicle home. The contact then took the vehicle to the dealer where they confirmed the failure and acknowledged that the vehicle was placed under of NHTSA campaign number: 23v652000 (service brakes, hydraulics); however, the recall did not cover the replacement of a new hecu, just the hecu fuse. The manufacturer was notified of the failure but offered no assistance. The vehicle had yet to be repaired. The failure mileage was approximately 55,300.

The contact owns a 2013 kia Soul. The contact received notification of NHTSA campaign number: 23v652000 (service brakes, hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2013 kia Soul.  the contact received notification of NHTSA campaign number: 23v652000(service brakes, hydraulic); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirm parts not available.

The contact owns a 2013 kia Soul. The contact received notification of NHTSA campaign number: 23v652000 (service brakes hydraulics); however, the part to do the recall repair was not yet available. The contact stated that they have no experienced a failure however they stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.

The contact owns a 2013 kia Soul +. The contact received notification of NHTSA campaign number: 23v652000 (service brake, hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.  VIN tool confirms parts not available.

The contact owns a 2013 kia Soul +. The contact received notification NHTSA campaign number: 23v652000 (service brakes, hydraulic) however, the parts to do the repair were not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs as the recall notice was received several months ago. The local dealer was notified of the recall notice and confirmed that the parts were not available for the recall remedy. The manufacturer was notified of the issue. The contact had not experienced a failure. VIN tool confirms part not available.

 the contact owns a 2013 kia Soul. The contact received notification of NHTSA campaign number: 23v652000 (service brakes, hydraulic); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2017 Chevrolet traverse.  the contact received notification of NHTSA campaign number: 23v652000(service brakes, hydraulic); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirm parts not available.

The contact owns a 2013 kia Soul. The contact received notification of NHTSA campaign number: 23v652000 (service brakes, hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.