general problems of the 2017 Kia Motor Soul

While driving car began shaking, which lead to a puff of white smoke then blac smoke followed by car locking up in highway. Break petal would not move and when put in neutral power steering was gone every though car was on and everything else besides break worked. Turn on and off and car drive off again with strong shaking. When taken to mechanic I was told a spark plug melted into the engine and the shaking caused one of the ignition coil to become loose and oil to seep in. Now I am being told I need a new engine, all fluids where fine and oil had just been changed Thursday prior to incident, car is unsafe to drive because of random lock ups and extreme shaking.

The vehicle experiences major engine performance issues following a replacement engine installation (approximately 8,000 miles on the new engine). Additionally, the catalytic converter is malfunctioning, the steering exhibits significant pulsation during braking, and the suspension system is malfunctioning. These combined defects create an unsafe driving condition and pose a serious risk to the driver, passengers, and other motorists.

Steering wheel keeps locking while driving.

The steering wheel go locked when in curve resulting in a crash where I hit a pole in the right side of the street.

When I bought my car in 2018, I didn’t like the way it drives. I had to take it back the next day to return it, but the dealer in north aurora gerald kia said they wouldn’t take it back & I paid cash. I’ve been taking it back and forth from gerald north aurora to bob rohrman in schaumburg IL. They have been been telling me every time, there’s nothing wrong. I’m hearing several noises in the suspenion. So finally I told bob rohrman dealer to check everything before my warranty runs out. So far nothing didn’t happen until after my warranty. So I paid for 4 tires, front brakes, rotors. They finally said that I needed an arm control & a strut, with low mileage, but im steady hearing noises. I know know what to do. After I paid cash & had start going to find out what’s wrong with my car, the service dept was never friendly or professional. I always was told there’s nothing wrong with my car and that I know better. I’ve been driving since 17 yrs old and I’m 68.

I purchased a new 2017 kia Soul +. I have an android phone and told the sales person I wanted 2 things. 1) handsfree dialing and a backup camera. Their description never stated, nor did yours on your website, that the handsfree only works with iphones. I had a 2016 kia Soul and it worked perfectly. This is a safety issue and false advertising. Android phone users have over 55% of the cell phone market and why you took this feature away from your car is a bad move. Then not to tell people when shopping, is another bad move. Im sure less people would buy your cars if they knew their android phones won't work. I am very upset because I know I wouldnt have purchased this car had I known I need an iphone to use the handsfree dialing. I am going to report this to the bbb because the sales person lied to me even tho they said they too were unaware that you took this feature away from the cars. You need to fix this because there are many kia owners on the forums who are upset about this issue. You cant advertise that a car has an option but not tell them only if you have iphone this option will work. Again, its a huge safety issue too.