general problems of the 2018 Kia Motor Soul - part 2

Oil plug fell out while driving, engine needed to be replaced.

While driving the vehicle, with no warning, the engine failed. The second cylinder lost all pressure, with the remaining 3 cylinders at the lowest passable pressure. This was on the highway, and the car began jerking and shaking, not allowing to follow flow of traffic. There is supposedly a recall for this issue, however kia is refusing to cover the car, as it has 120,000 miles and is past the power train warranty. Kia dealership told me it was covered, while kia is stating it is not. So now I have a 6 year old, $30,000 lawn ornament.

Update to case 11587168: ian (service writer) at hw kia told me 3 weeks ago kia was approving engine replacement, he was ordering the engine & to provide all service records so they have them on file. I provided receipts for 2 oil changes I had done by a non-kia dealership auto service. All other service records are accessable via kia & carfax as napleton kia st. Peters & plaza tire service had done all other oil changes/ maintainence on the vehicle. The Thursday before memorial day I get an email from ian that now kia is denying the engine replacement. I am now waiting to get a contact from the rpsm (regional parts & service manager) as to why since I provided proof the vehicle was properly maintained. This is a wrongful denial in my opinion.

I am the owner of a 2018 kia Soul. On may 19, 2024 I broke down on a highway in a dangerous construction zone. Just prior to this my oil light came on, so I put some in to be safe until I got home to let engine cool. No other warning lights or messages came on. Got a little further down the road and the light came back on with the engine now making noise. I managed to find an emergency pull off and as soon as I pulled off the car died. I had it initially towed to my mechanic but when they looked at it they said had to go to dealership it was the engine and possibly under recall. Had towed to dealership on may 21, 2024. They were backed up and unable to look at it until after the holiday. They finally got to look at it on June 3, 2024. It does meet the requirements for the kia engine recall. Here is where the plot thickens, kia, not dealership, denied the recall work because the update was never done. I just received the update notice the end of March 2024. Due to me being disabled and I had some doctor appoints to keep I just cleared my schedule to make the appointment and was planning to do that when broke down with no warning. I called kia customer service and they said because I did not have the update done it has to fall under the class action settlement and they will not cover it. Now under the class action settlement, you need to pay out of pocket and then seek reimbursement. However, the work has yet to be done and I am disabled and on a fixed income. It is now June 10,2024 and the kia dealership still is not getting a straight answer from the warranty company on whether they will accept the claim and cover it or not. Meanwhile, I am putting a friend out to help me. What is a person to do?.

The contact owns a 2018 kia Soul. The contact stated while driving on several occasions in one day at various speeds, the battery and check engine warning light flashed on for five seconds. Additionally, the contact observed a light knocking sound coming from the engine compartment. The vehicle was stopped in a parking lot and turned off. The vehicle was restarted and the battery and check engine warning lights illuminated. The failure persisted. The vehicle was towed to an independent mechanic where it was diagnosed that cylinder #3 needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was approximately 120,750.

My granddaughter was traveling to florida from texas for a short vacation on may 7,2024. Car just lost power and slowed in the middle of the interstate traffic, no lights, warnings or anything. Thank god she was able to get to the side of the highway without getting hit. It was knocking and clattering in the engine. Killed it and let it rest a bit and checked the oil and it was very low, added some oil and started it back up, but it still was knocking and not running. Had it towed to an independent garage in crestview FL. The mechanic diagnosed the engine with a possible bent valve and loose timing chain. The car has 104000 miles on it. We had the oil changed at 102000 and have had oil changed regularly at 5000 miles or less since we bought it in March 2022. We still owe a loan on this car. Mechanic said the engine would have to be replaced and quoted 7000. 00. We cannot afford this. We are the 3rd owner and was not informed of any safety recalls or software updates until the mechanic told us about the class action lawsuit and the issues with the engines in kia and Hyundai. Kia is not forthcoming with this information and does not notify but only the 1st owner. This is ridiculous and not right to do the consumers this way. We bought the car from a Nissan dealership in mckinney TX and was not told anything about this.

Car stalled in the middle of the road while driving. Took it in to dealer ship for a recall to get this repaired or flashed. Engine burning excessive oil. Car has always been kept up with maintenance. While operating the vehicle the car stalled due to low oil compression. Vehicle has aprox 155k miles. Check engine light has came on. Due to the issue that car engine is burning oil there is a new permanent code p0420 which is a bad catalyc converter since the cars emission system is failing. Car has been sitting at home for about 1 month or longer as we don’t drive it and are still financing the vehicle.

While driving vehicle, engine reduced power and went into a limp mode, pulled off highway and stop. Check engine light came on and blinking. Later found motor had lost over three quarts of oil. Now engine knock and have been advised by mechanic that engine is about to throw a rod thru the the side. Vehicle has had oil changes at 5000 miles intervals thru out its 124,000 miles on the road also oil checks often too. Now we are without a vehicle with a damage engine. I understand thru research that this is a common problem for this type vehicle and motor.

On March 18, 2024 had a complete break down while driving on the highway on the way home from work. No warning light prior to the incident. Towed via ers on my auto insurance policy to plaza tire service, old hwy 94 st. Charles, mo. They replaced spark plugs and coils. Still sputtering and code on cylinder 3. Then taken to hw kia of manchester rd in ballwin, mo (this was the closest dealership that said they could get to it right away). Has been there ever since (going on 2 months now). What I have been told has be done by ian, service manager: compression test done, no compression in cylinder 3. Warranty company (jmna) sent out inspector. 2 weeks later warranty company asked dealership to do a full breakdown of the engine. On April 24 got call from ian that warranty company denied fix under warranty because the damage is to piston rings. (month and a half just to get this determination from the warranty company) ian told me that this is a known issue by kia so he is requested engine replacement directly from kia corp. As of today (may 5, 2024) I am still waiting to hear back if this replacement has been approved. Previously told by ian (when I initially dropped off the vehicle) that once/if approved it will take approximately 10 days to get a new engine ordered and into the dealership.

Second time in last six months car went into “limp mode” with the knock sensor. First time it was “just” a faulty knock sensor and under warranty. Happens again now it’s the all too well known the oil is burning too fast on this engine. Kia/Hyundai will not take this under warranty as it is not a rod bearing issue while numerous owners have the exact same issue. This cars engine can probably fail at any time with this oil issue continually happening. The cars oil has been maintained per manual and was not expecting an oil change yet the level is way too low already (3000ish which is way before the 5000 mile mark per owners manual and kia).

The contact owns a 2018 kia Soul. The contact stated while driving 60 mph, the oil warning light appeared on the instrument panel. The contact stated that the light had appeared prior to the next scheduled oil change. A few days later while driving 60 mph, an abnormal knocking sound was coming from the engine with an oil burning odor entering the cabin of the vehicle. The vehicle then stalled and came to a complete stop in middle of the highway. A fellow motorist assisted the contact in pushing the vehicle off to the shoulder of the highway. The vehicle was later towed to an independent mechanic. The dealer was notified of the failure however, the manufacturer was not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was unknown.

The contact owns a 2018 kia Soul. The contact stated while driving at various speeds, the vehicle failed to maintain oil pressure, causing engine failure. The contact stated that the vehicle failed to maintain power and would stall after being started. No warning lights were illuminated. The vehicle was towed to the local dealer where it was diagnosed that the transmission needed to be replaced. The contact was made aware of NHTSA campaign number: 22v051000 (service brakes, hydraulic) however, the VIN nor the model vehicle was included. The manufacturer was notified of the failure and referred the contact to the NHTSA hotline for assistance. The failure mileage was approximately 66,000.

The contact owns a 2018 kia Soul. The contact stated that the vehicle was experiencing excessive oil consumption. The vehicle was taken to an independent mechanic, where an oil consumption test was performed, and the mechanic determined that the test was positive for excessive oil consumption. Additionally, the vehicle was taken to the dealer, where the oil valve was replaced under an unknown manufacturer recall campaign number; however, the failure persisted. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the dealer for assistance. The failure mileage was approximately 65,000.

The engine is burning a ton of oil and I have to put 5 quarts in every 2-3 months. I also found oil when I pulled the 2nd and 3rd spark plugs (from left to right). I checked the engine again and it’s bone dry.

Engine failure at 121733 due to faulty engine management system. Was able to limp the car to the dealership. Engine had to be replaced due to broken rings in two of the pistons. Car was serviced regularly prior to the insidence.

I took my 2018 kia Soul into the kia dealer for a couple recalls, one of them was that ksds (knock sensor detection system) shortly after that, my engine light started going on. I took it back to the kia dealer and they change the oil and charged me for it. My engine is burning oil and it's having to be replaced by a quart every couple weeks. I pulled into valvoline the other day and explained what happened and the young man called his supervisor and came back to me and said they cannot change the oil because , my car engine is at fault and could start a fire or blow a rod. I've been in touch with my kia dealer and they tell me that my extended warranty is not valid however, when I look at the proposed class settlement soon for engine issues, such as engine, fires, or engine failure… it tells me once that ksds has been updated. I automatically qualify for extended warranty. I've been instructed not to drive my car and to park it in a safe open place. I need a rental car and my local kia dealer is unable or unwilling to assist me. They also told me that they have no one to work on that issue for two weeks. They also told me unless my engine blows a rod or catches on fire. There's nothing they can do to assist me and covering the cost. My kia Soul will not go faster than 60 miles an hour on an open highway for more than 20 miles an hour going up a local residential hill. Obviously something is drastically wrong with my engine but I can't seem to get any kia person to assist me.

2018 kia Soul with excessive oil consumption. 1. 6 liter gdi engine. Base model. Oil is being overly consumed in between oil changes, needing double the quarts in between kia's manufacturing guidelines.

My engine failed on the I-74 due to excessive oil usage that the original owner reported to cronin kia at 38,911 miles. The engine was never repaired and instead 6 miles later with me unaware of it having engine problems I was buying this car for my daughter to which after multiple complaints about it using oil and opening up claims it finally blew up. Now they say it is out of warranty. How does a car company get away with this?.

The contact owns a 2018 kia Soul. The contact notice that the check engine warning light illuminated. The vehicle was taken to the dealer and the contact was unsure what was replaced on the vehicle, but the check engine warning light illuminated again. The vehicle was taken to the dealer and the dealer stated that the acu was updated. The manufacturer was not contacted. The failure mileage was 63,000.

I bought my kia Soul with about 86000 miles on it. It used to be a rental before. It was well maintained, oil changes when needed, new tires, etc. I was driving back from my family's going about 70 up and down mountains when the engine made a ticking sound and it started to slow. We were still about 2 hours from home. We did make it back due to using the manual drive. We were planning on taking the car in the following weekend for an oil changed. When Tuesday came around my partner had the car and he was driving 70 on the freeway when it started to slow again and he made it to an off ramp where it shuddered, shot smoke out the back and died. We got a tow to pep boys and they let us know that it ran out of oil (althought we checked before me left my family's) and the engine no longer works and to replace the engine was going to be $15,000. There were no warnings at all to this.

Engine is consuming excessive amounts of oil. The oil light will come on before the next scheduled oil change. Took to dealer and did a engine oil consumption test. The engine consumed 3/4 of a quart after 985 miles. The dealer said this is normal and within limits allowed. This issue started to occur at 40000 miles.

While driving on the highway… engine ceased and went on fire. Safety was at risk I could have died…. The vehicle has been inspected. I know it is from an engine defect, but believe they are dragging their feet. There was no warning.

I was driving down the interstate at 72mph on my way to a funeral when I suddenly lost power. Cars began to swerve around me while I tried to make my way to the emergency lane. Once the car died, it would not restart. It had to be towed to a dealer where it has sat for over 5 weeks. They are claiming the engine has completely failed in spite of the fact it has been regularly maintenance and was, in fact, running low on oil and was having to have oil replaced every 1000 miles and had the oil changed just days before the failure.

Subject: complaint regarding engine control issues and knocking/clicking sound in 2018 kia Soul (VIN: kndjp3a56j7901118) dear kia customer service, I am writing to lodge a formal complaint regarding my 2018 kia Soul with the VIN number kndjp3a56j7901118. I have recently experienced significant issues with the engine control system and a persistent knocking or clicking sound coming from the engine. I am deeply concerned about the safety and reliability of my vehicle and would like to request your immediate assistance in addressing these problems. Description of the incident and cause: component/system failure: the engine control system of my 2018 kia Soul appears to be malfunctioning, causing the vehicle to stall or hesitate while driving. Additionally, there is a distinct knocking or clicking sound coming from the engine. The vehicle is available for inspection upon request. Safety risks: the engine control issues pose a serious safety risk, as the vehicle may stall or hesitate suddenly, increasing the likelihood of an accident. The knocking or clicking sound from the engine also suggests potential engine damage, which may lead to catastrophic failure while driving. Problem confirmation: the issues have been reproduced and confirmed by an independent service center. Inspection by manufacturer or others: to the best of my knowledge, the vehicle or component has not been inspected by the manufacturer, police, insurance representatives, or others. Warning lamps, messages, and symptoms: prior to the failure, the check engine light appeared on the dashboard. This warning light first appeared approximately two weeks ago. Additionally, the engine began to produce the knocking or clicking sound around the same time. As the owner of a 2018 kia Soul, I am disappointed and concerned about the safety and reliability of my vehicle. I kindly request that you investigate this issue promptly and provide a satisfactory resolution. I look forward to hearing from you soon and hope to.

The contact owns a 2018 kia Soul. The contact stated that after the vehicle received an oil change by an independent mechanic, his wife was driving at an undisclosed speed, and the vehicle lost motive power with the check engine warning light illuminated. The contact stated that a connecting rod had gone through the engine block and fell out underneath the vehicle. The vehicle failed to restart and was towed to the residence. The vehicle was then towed to an independent mechanic, where it was diagnosed that the engine needed to be replaced. The contact was made aware of NHTSA campaign number: 19v120000 (engine, engine and engine cooling); however, the VIN was not included in the recall. The vehicle remained with the independent mechanic awaiting the repair. The manufacturer was made aware of the failure. The approximate failure mileage was 150,000.

I have a 2018 kia Soul that I bought from a car rental place. When I bought it, it had 30,000 miles on it. It has always burned oil and each year I had my oil changed at least twice a year. I had my oil changed about two months ago and last week my oil light started flicking. I topped off the oil and brought it to my mechanice who told me that the engine is about to fail. He did another oil change and told me to call the kia dearlership to see if they will do an oil consumption test. They stated that I would have to pay for it. I should note that I did have the knock sensor software update done and that extends my engine warranty for 150,000 miles. The dealership said that they cannot help me as I have to wait for the engine to fail before they could do anything. I do not feel safe driving a car that is definitely going to have an engine fail soon.

The contact owns a 2018 kia Soul. The contact stated that the engine was consuming an excessive amount of engine oil. The contact had to add one quart of oil per week. The battery was replaced on three occasions. The contact stated that the vehicle failed to exceed 57 mph while driving. There was an abnormal creaking sound coming from the vehicle. The contact also stated that there was no oil in the oil pan, but there was no indication of a leak. The oil light was illuminated. The contact stated that the engine was limp, and the starter was becoming inoperable. The vehicle was taken to the local dealer, where it was diagnosed that the engine was becoming inoperable, and an engine replacement was recommended. The vehicle was not repaired. The vehicle was taken to another local dealer, kia of naples (3325 westview dr, naples, FL 34104) for an oil consumption and rod bearing test. The manufacturer was contacted and extended the warranty to 150,000 and declined to replace the engine due to missing maintenance records. The failure mileage was approximately 70,000.

We were driving the car along the highway at 70 mph when the engine started making an odd sound and this went on for about 3 minutes before we found the nearest exit and pulled into a rest stop and as soon as we pulled onto the rest stop exit ramp the engine seized and the car shut down. The rod bearing failed. It is available for inspection upon request as it is currently sitting in a dealership repair shop waiting for repairs. Yes, my safety and the safety of others was put at risk. There was absolutely no warning that the engine was about to seize (no safety lights) and if we hadn't pulled over then the engine could have seized while we were going 70 mph and we could have gotten hit by a truck and caused a horrible accident. The vehicle has only been inspected by the dealership service shop. No, there were no warning lamps, messages, or any symptoms before the engine completely seized.

Yellow check engine light came on. Next day was not on. Next day on again. Brought to local repair shop for diagnostic. They reported engine was completely empty of oil and a knocking sound was a chain. Said engine needed to be replaced. This is at 74k miles. No oil light was ever on. Safety inspection was completed three months prior when the car was purchased used from a dealership. Then took it to a kia dealership after putting some oil in the engine. While driving there it stalled at every red light. Kia service inspected. Reported engine needs to be replaced and not covered under powertrain warranty.

The contact owns a 2018 kia Soul. The contact stated that the vehicle was consuming an excessive amount of engine oil. The service engine warning light was illuminated. The vehicle was taken to the local dealer for an oil consumption test and oil change. The contact stated that the engine needed to be rebuilt. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was approximately 89,400.

The contact’s fiancé owns a 2018 kia Soul. The contact stated that while the vehicle was idling at a stop light, the check engine warning light illuminated. The contact’s fiancé then depressed the accelerator pedal and the vehicle stalled. The contact stated that he pushed the vehicle to a nearby parking lot where it was towed to an independent mechanic. The contact was informed that the vehicle was included in an unknown engine recall and the engine rod bearings needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that the customer was responsible for keeping contact information up to date, but no further assistance was provided. The failure mileage was approximately 78,000.

Vehicle is using a large amount of oil, have to continually add about 2 quarts per 1000 miles. I have maintained the vehicle and have diligently changed the oil and filter. This started at about 100,000 miles and continues to get worse. I have seen class action is being brought against kia for this issue. This could lead to engine failure, fire and serious injury. I feel a recall is in order for the safety of the road.

The contact owns a 2018 kia Soul. The contact stated while driving 30 mph, the engine made abnormal ticking sounds. The check engine warning light was illuminated. The contact veered to the side of the road. The contact stated that he turned off and restarted the vehicle however, the failure persisted. The contact stated he was able to drive the vehicle, however, the engine was making abnormal loud knocking sounds. The vehicle was taken to an independent mechanic where it was diagnosed that the engine needed to be replaced. The vehicle was not repaired. The contact stated that the failure had been reoccurring more increasingly. The dealer and the manufacturer were notified of the failure and informed the contact that the vehicle could not be repaired under TSB number: pi2107 as the original owner of the vehicle failed to complete an unknown software update on the vehicle. The vehicle was not repaired. The failure mileage was approximately 81,000.

Engine started to die while on the highway after a loud knocking started. While braking , engine completely stalled in driving lanes. Defect seemed to be a duplicate of the sequence of events reported from a recall for 2014-2016 of the same engine.

Driving down interstate 5 @60mph, w/out the engine light coming on, my kia Soul starts to shake, turns off, and luckily as I was able to glide it safely to the right shoulder as I was in the slow lane. I restart the car, engine light now comes on and the car itself shakes. I managed to get it to work and after having a CO-worker look at it, the oil was low/dry. It didn't make sense because the oil was topped off 2 weeks earlier. Granted I have 132k miles on it, oil changed it consistently, for the most part, a great commuter, but it doesn't account for the fact that the engine light didn't come on and where did all the oil go. After taking it to kia, I was told there was a burnt valve on piston #1 and there was no way of me knowing it was burnt. I wasn't given a response as to why the engine light didn't turn on other than, "check the service that was provided on date xxxx as that may have caused it and the excessive oil may have been played a part in it" I was quoted for a new engine, 6750. 00. My power train warranty had expired and I was told the kia lifetime warranty on the engine was not covered because it was not a low bearing.