Car Stall problems of the 2020 Kia Motor Soul

I brought my vehicle in for the open recall as my engine seized: manufacturer safety recall issued NHTSA: #21v259 recall: #sc209a sc209a ecm update (piston-ring noise) kia is refusing the repairs and has not completed the recall, which includes the following remedy: kia will inspect and if necessary replace the engine at no cost to you. If it has not been done already, kia will inspect and, if necessary replace the engine the estimated time required to perform the inspection is approximately 1-2 hours. If engine replacement is necessary, the estimated time required is 8 hours or more. In addition, kia will install the piston-ring noise sensing system software for the engine control unit in the vehicle that will alert the driver of potential damage to the piston oil rings. The estimated time to install the software will be approximately 1 hour. The software should be installed wiether or not your vehicle's engine was already inspected and/or replaced under the original campaign notification. If you have not had the engine inspected, please immediately contact an authorized kia dealer to arrange to have both the recall and the piston ring noise sensing system software installed at no cost to you. The car has been at the dealership for over 1 month with no resolution.

The contact owns a 2020 kia Soul. The contact stated while driving at 55 mph, the engine revved up and decelerated to 3 mph and stalled without warning. The contact and vehicle occupant struck the dashboard however, there were no reported injuries. The vehicle was towed to fuccillo kia of greece (4321 w ridge rd, rochester, NY 14626, (585) 720-8000) to be diagnosed. The contact was informed that there was metal shavings inside of the transmission. The vehicle was repaired. The manufacturer was contacted however, no further assistance was provided. The failure mileage was 2,300. The VIN was not available.