general problems of the 2020 Kia Motor Soul - part 2

While at my kia dealership on 6/17/20 for a routine vehicle inspection, kia staff told me that my car had "two safety recalls (sa409 and sa424). " I asked why kia had not told me about the "safety recalls". They told me that: "we don't know that they exist unless you bring your vehicle in here. Then, when we check our records, we find out if there are any recalls". If this statement is true, both kia and NHTSA have a significant lapse in their procedures. How was I as the car's owner supposed to learn about the unaddressed "safety recalls"? yesterday, I sent emails to kia' s coporate headquarters in irvine, CA. They do not reply. Since I don't know what the "safety recall" code numbers mean, I don't know if I was driving a vehicle with a significant safety issue, or, how long the issue(s) had been present. Please reply and please, contact kia to apprise them of the careless manner in which kia staff handled this matter.

4/3/20 at 6,959 mileage, took car to dealership 'cause check engine light coming on. Their computer diagnostic code for coolant cold s5art error, kia has no repair at this time. Have periodically checked with dealership and customer service, still no repair, check engine light stays on. Have invoice # k1cs392579 from mentor kia, mentor, OH 44060 - same response from purchasing dealership, haleen kia in north olmsted, OH on 4/24/20 and kia customer service in California on 4/24/20. Not comfortable with check engine light staying on constantly!.

Driving on highway I heard a loud bang. I thought something had hit the roof of my car. I opened the sunroof cover and discovered my sunroof was shattered but still intact. Upon further inspection there was no sign of debris hitting the sunroof or any part of the roof. The sunroof spontaneously shattered, which I never knew it could do, but reading further on the internet it can and does happen.

The car would shut off and I will start it back up it will crank then shut back off and to be clear it has plenty of oil so that's not the problem.

The child safety seat latches are inaccessible as they are buried in tight upholstery. I can't always successfully latch the car seats into the car and when I succeed it is only with the help of someone very experienced and takes upwards of half an hour. I have reported this to kia and was advised they will take no action until there is an accident. . Read more...

Vehicle is equipped with auto stop/start. When at a stop light the auto stop/start engaged, and before the brake was released the auto stop/start displayed an error in the display indicating that the car needed to be shifted to p or n and restarted as the stop/start function ended and engine was completely off. Replacement of the ecm seemed to fix this. Now the same vehicle displays the same error (engine stop/start is off) as the vehicle is being parked in a parking space and before the engine is physically turned off (the brake is being engaged, and the vehicle shifted to park at the same time. This happened in both my vehicle an ex model, and a 2020 s model (rental car). My vehicle has push button start/stop, and the s model is a key start model. This began on 082919 with the ex, and lastly on 120619 with the s model.

I learned the car horn on my 2020 kia Soul did not work while on a highway and close to being in an accident. I tried to use horn to alert the other driver and it failed. I contacted dealer service dept for assistance and had to schedule a service appointment and they advised me the horn system failed and sent me home with my car and no horn. I complained to the service mgr and they gave a loaner and took my car back to their service area until the parts come in. They advised me that the part will take 4 weeks to come in, they can't take the part from the other 2020 Soul on the lot as they all have the same failed horn system.