Two problems related to noises during shifting have been reported for the 2020 Kia Motor Soul. The most recently reported issues are listed below. Please also check out the statistics and reliability analysis of the 2020 Kia Motor Soul based on all problems reported for the 2020 Soul.
I was on a two-hour drive when the car started making odd noises and the automatic gears did not seem to be syncing/shifting correctly with my acceleration. I had to pull over off the highway several times. Then the check engine light came on. That's when it started to get really bad. I was over an hour away from home driving up to a courthouse to file a petition that was on a deadline. So I called the local kia dealership and explained what was happening. I asked them if it was safe to keep driving and whether the engine was going to blow up. The man with whom I spoke said he knew what was probably wrong with the car because it was not "uncommon" but he could not tell me any details because of the "warranty. " however, he said I was safe to keep driving. I was not, in fact, safe to keep driving. The transmission died when I was going 75mph on the highway. The car is now in the service department at the kia dealership in burlington, nc, waiting for a new transmission that is now on backorder. This was a brand new car, and it literally almost killed me. The man at the service barely batted an eye. You would think I was getting my oil changed. I could not believe how matter-of-fact he was when he described how "common" this problem is in the new kias. This should not ever be a "common problem" for any brand new vehicle. This is absolutely infuriating and completely disturbing. I don't even have any paperwork on this. The dealership had me picked up by enterprise and gave me literally nothing. I will be calling them tomorrow morning when they open to request this documentation.
When using the auto start and stop feature when releasing the brake and the engine cranks back I hear a strange noise that sounds like a cat squalling when the engine starts. This doesn't happen when your not using auto start. Plus when you shift into park while stoped it doesn't make this noise. My wife also has the same issue with her car same year modle and make. No clue I fear this maybe related to the transmission. As when placing in park it doesn't make the noise when you release the brakes. My wife's car has less than 12000 miles and mine has 6000 miles and it's starting to make the noise. Seems to happen more when hard braking occurs . Sound is comming from the drivers side of the car.