Body problems of the 2009 Kia Motor Spectra

I am filing this for my mom. She rear ended a car who had stopped the flow of traffic at a green light to let a vehicle out of a parking lot. My mothers air bags did not deploy and she received a double open fracture to her right ankle and a fractured sternum and intense chest traura. She was life flighted to a hospital in wv ruby memorial she underwent surgery and they saved her right foot they wher unsure if they could save and talked before surgery of possible amputation.

The contact owns a 2009 kia Spectra. The contact stated that while attempting to exit the vehicle the front passenger's side door failed to open. The contact had to roll down the window and use the exterior door handle in order to exit the vehicle. The problem recurred twice. The vehicle was taken to a dealer. The technician diagnosed that the front driver's and passenger's side door latches needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 162,424.