Hood Latch problems of the 2008 Kia Motor Sportage

The contact owns a 2008 kia Sportage. The contact stated while checking their oil in their vehicle the contact stated the hood latch suddenly did not locked and the front hood of the vehicle feel down and on the contact head which caused the contact nose to be broken. The contact stated she has a laceration on the bridge of their nose where they were bleeding and the contact has two black eyes. The contact did not receive any medical treatment at the scene or went to the hospital. The contact concern is that they do not know why hood latch did not lock in hood placed to avoid this failure. The vehicle was not diagnosed or repaired. The manufacturer was not made of the failure. The failure mileage was appromaxtley 167,000.