Car Stall problems of the 2017 Kia Motor Sportage

The contact owns a 2017 kia Sportage. The contact stated that while driving, the check engine and battery lights suddenly displayed and smoke was seen coming from the engine compartment before the vehicle stalled. The vehicle was towed to the local dealer kia of bedford located 18180 rockside rd, bedford, OH 44146. The cause of the failure was not yet determined. The manufacturer was not notified of the failure. The VIN lookup indicated the vehicle was listed in the NHTSA campaign number 21v137000 (service brakes). The contact stated that the vehicle had experienced the same failure listed in the recall. The failure mileage was 84,000.

The contact owned a 2017 kia Sportage. The contact stated while driving at 60 mph, the vehicle stalled. The contact then had the vehicle towed to an independent mechanic where it was diagnosed with the starter needing to be replaced. The vehicle had been repaired but upon retrieving the vehicle from the independent mechanic and starting the vehicle smoke was seen coming from the front of the vehicle. The contact opened the hood and saw a fire behind the engine compartment. The fire department was contacted and was able to extinguish the fire. A police report was filed. The vehicle was then towed to kia of cherry hill (1803 marlton pike w, cherry hill, NJ 08002) where it was deemed a total loss. The contact was relating this issue to NHTSA campaign number: 21v137000 (service brakes, hydraulic). The manufacturer had been informed of the failure and referred the contact to the kia engine settlement hotline. The failure mileage was 80,542.

My parking brake no longer sets, it just pumps and never locks. So I hope I don't have to park on any hills for a while. Also, my heating and air goes wonky sometimes and won't show me the actual temp or give me the option to increase or decrease in temp or mode unless I park and turn the engine off, start it again, then turn off the whole cooling or heating system and then mess with it more. My car is also often times in drive, and it'll rev up for no reason to the red line, then stall and coast to a stop. I've been lucky my kids have yet to be with me with this happening and it's been on back roads with little traffic. All these things while car is in drive/motion, except parking brake, that is obviously while in park that I've noticed.

December 2018 received a notice from kia that the company was conducting a product improvement campaign to perform a software update on all 2016-2018 my Sportage vehicles equipped with 2. 4l gasoline direct injection and 2. 0l turbocharged engines to protect the engine from excessive connecting rod bearing damage. Update was to be done free of charge and would only involve the addition of newly developed computer software for the ecu. On January 3rd 2019 I had the update completed at the kia dealership from where the vehicle had been leased. Approximately 15 miles after leaving the dealership the vehicle went into "limp mode", restricting the engines rpm's and acceleration. I immediately pulled off the roadway and contacted the dealership. I was informed to return with the vehicle to the dealership. Once at the dealership I was informed that an additional wire harness would need installed and repairs would be completed within one day. Just prior to leaving the dealership I was informed that kia was instructing the dealership it would be necessary for the entire engine be replaced. At the time of the incident the vehicle on had 5800 miles on the odometer. I have been waiting in excess of two months for the vehicle. Dealership can get no further information from kia as to when the engine will be delivered. I have contacted kia 3 times and spoke with representatives that are unable to provide information on engine delivery. I was told on last call that a elevated case manager was assigned and was given his direct line. On 3/5/2018 I attempted to contact the case manager and left I message on voicemail. I have not been re-contacted as of this writing. I am also still making the lease payment on the vehicle and obviously insuring the vehicle.

I received a product improvement campaign letter from Kia Motors of America incorporated dated December 2nd 2018 they said they would like to perform a software update to the ecu in my vehicle it also states kia is providing lifetime warranty coverage to both new and used vehicle owners for engine long block assembly repairs needed due to excessive connecting rod bearing damage upon completion of this product improvement campaign I did take the car in for the ecu sensor update and ask them exactly what does that mean and they said the ecu sensor will indicate to the driver that the engine is experiencing damage or problems and to bring it in. If it falls under the guidelines of the engine coverage they will take care of it. In the meantime I am driving around in a defective vehicle where damage is occurring as I'm driving it and it will worsen to the point that the ecu sensor will notify me when the damage is so bad that it needs to be brought in I am afraid for my safety and the safety of my passengers will this damage occur in 1 month 1 year 5 years or is it occurring each and every time I crank it up. What specific damage is occurring to the engine because the engine has many components this information I do not know will it catch on fire will it stall in the middle of traffic will it leave me stranded somewhere if the issue can be repaired or replaced why not make me that offer to repair the engine now replace the engine now or replace the vehicle is this vehicle safe to be on the road based on the concerns kia have about the long engine block assembly and the connecting rods I am a lay person with no mechanical expertise but what I'm hearing is that this car has an existing problem that could be hazardous I have not on this vehicle a full year yet an engine problems is not something a consumer wants to hear about thank you.

The contact owns a 2017 kia Sportage. While driving 60 mph, the vehicle stalled without warning. The contact was able to restart the vehicle. The failure recurred on another occasion while driving 50 mph. The vehicle was taken to be repaired, but the failure recurred. The vehicle was diagnosed as having a faulty spark plug and the engine was replaced. The manufacturer was made aware of the failure. The failure mileage was 10,000.