Table 1 shows one common suspension related problems of the 2020 Kia Motor Sportage.
| Problem Category | Number of Problems |
|---|---|
| Suspension problems |
On [xxx], I had a scheduled repair appointment for my 2020 kia Sportage, which is experiencing swaying and instability, and unable to keep the vehicle straight at highway speeds in the front end, and abs/brake issue on the driver-side front wheel. During the service appointment, my service advisor, informed me that a metal undershield was not secure and recommended its removal due to not being vital to the safety, which I agreed to. However, the main concerns of swaying and brake issues remained unresolved. The master mechanic, test-drove the vehicle but was unable to reproduce the issue. I was told that a possible cause could be a messed-up air gap or a toe ring starting to split. That it would be $500 if that’s not the issue. I need to mention I have a warranty. I scheduled another service appointment for January 16th, 2026, hoping for a resolution. However, the service advisor, informed me that the technician was unable to find any issues with the vehicle after a test drive. I questioned the findings, pointing out that the mileage in and out was only 3 miles, making it impossible to properly diagnose the issue at highway speeds and was told it was taken down [xxx] which is not doable in 3 miles. Given the circumstances, I am concerned about the trustworthiness of the diagnostics and repairs performed on my vehicle, including the recall. I have audio and video evidence to support my claims. I would appreciate answers to the following questions: 1. How are complimentary car washes handled? 2. How was my vehicle driven on [xxx] to diagnose the swaying and inability to keep the vehicle straight in 3 miles or zero miles? 3. Why was I advised that I would be charged $500 for a new axle if that was not the issue when I brought the vehicle in for diagnostic testing? 4. How is my vehicle being diagnosed at highway speeds with no mileage or 3 miles added to the odometer? 5. How vital is the removed metal heat shield to the safety of the car? information redacted pursuant to the freedom of information act (foia), 5.