general problems of the 2023 Kia Motor Sportage - part 1

I would welcome making my vehicle available for inspection on this issue. Year/make/model: 2023 kia Sportage ex hev awd 4-door SUV color: black powertrain: hybrid electric vehicle (hev) number of occupants: 2 (driver and passenger) injuries: none, but fatalities could have occurred. Vehicle turned off completely – no power, no hazard lights, and although driver miraculously made it to the shoulder, most of it was blocked by a snowbank and sat in a dead car with no hazard lights. Passenger (recovering from leg surgery in full leg brace) was forced to exit onto a snow bank and enter a tow truck cab, risking re-injury. Crash: no — vehicle was somehow brought to shoulder and aid protected by two state trooper vehicles until a tow arrived. Our car suddenly emitted a loud alarm at highway speed on I-84 -the instrument panel displayed an "stop vehicle immediately" warning. There was no prior warning, unusual noise, or dashboard indication of any problem. The car shut completely down while still on the highway. Car was towed to the nearest kia dealer - columbia Ford/kia [xxx] ). After diagnosis, the authorized kia dealer documented the following on repair order invoice w7403: • concern: "tow in. Died while driving. Separated" • diagnostic fault code: bms p1bb20 • failed/replaced parts: ? decoupler-basfiltr, part no. Spo 25290 2mhd0 ? bolt-crankshaft, part no. Kia 23127 2mha0 ? battery module assy, part no. Spo 37507 l5000 • parts total: $835. 54 • vehicle in dealer possession: March 5, 2026 – March 20, 2026 (15 days) complete loss of motive power at highway speed. Based on my subsequent research, this failure mode appears consistent with a documented similar issue in the united kingdom and european markets - which did result in a recall. -hybrid belt/tensioner system. Kia issued revised parts and ecu updates in those markets. No equivalent safety recall or consumer notification has been issued in the us. Information redacted pursuant to the freedom of information act (foia), 5 u. S.

The vehicle frequently fails to engage gas engine when depressing gas pedal to any degree. A full push of the gas pedal does not result in gas engine engagement. This has happened over 15 ties since the recall computer update last summer (2025). This creates extreme danger because the operator expects the full power of the engine to engage when pulling out of intersections or crossing oncoming traffic, but the engine does not engage causing a slow, creeping acceleration from the electric motor only. I took it into the kia dealer and they found nothing wrong. No warning lights occur when the malfunction happens. And no check engine lights occur either. The only correction is to fully turn the vehicle off and back on. Doing that resets everything back to normal. This malfunction usually occurs within the first 25-30 minutes of vehicle operation.

1. Hybrid system failure and check engine light on . 2. Car jerk while driving and gone to limp mode and my speed was reduced to 10 mph at traffic putting my self and other in danger . 3. My vehicle is currently at the dealership getting inspected this is the second time my hybrid warning light came on and the first time they told me nothing was wrong with my vehicle. 4. All of these symptoms happened at the same time while driving.

I was parked in a spot outside the service department of john kennedy Ford, waiting for my son, who was getting his car serviced. I couldn't see the door of the service department, so I decided to move to a position in which I could see my son exit the department. I put the car into reverse to exit the spot and it accelerated at an uncontrollable rate of speed backwards, striking two cars parked outside the service department, pushing them into other vehicles in the parking area. I put the car into drive to pull away from the cars I impacted and the car accelerated at an uncontrollable rate of speed forwards, striking a curb in front of the showroom, causing my car to veer into two new cars on the lot, sideswiping the last car and veering my car into a lamppost along the fairway. The collision caused my car to stop, causing the driver airbag to deploy. At no time did the forward collision avoidance system cause the car to brake itself. When the car was moving, the engine was revving at maximum rpm. I wasn't able to control the vehicle. The policed officer who investigated the scene said he did not see any interference from the floor mat, which he said is a common cause. Upon reviewing the activities leading up to the crash, I recalled attempting to use the remote start feature of the vehicle, which had been operating flawlessly. However, on this day, it took 3-4 attempts to get the vehicle to start remotely, possibly indicating a computer flaw. I was injured; no one else was. The vehicle is in the state farm lot awaiting interrogation by kia.

Frequently while driving my 2023 kia shortage hybrid will accelerate on its own. This happens randomly while driving straight as well as making turns. My SUV also has a vary hard time driving uphill. If im driving at 25 mph when approaching the hill, my car then gradually drops down to 10-15 mph. This is extremely scary especially when driving with my children in the car. I haven’t owned the vehicle for a year and don’t know why it’s performing this way.

On [xxx] the vehicle randomly went into limp mode. Wouldn't restart until it was jumped. Previous to this, the vehicle had already done this twice before. Exact dates unknown. On [xxx], the vehicle went into system check while I was driving it on 3 different occasions. The car shuts down by itself. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

Purchased a cpo Sportage xpro April 2025. As I am unfamiliar with the mechanisms of kia, unbeknownst to me, my engine revved the first week of purchase. Since this incident, the engine has revved while braking on [xxx] while driving down a city street. The next incident occurred on [xxx] , while exiting the highway and coming to a stop. My passenger, who happens to be a mechanical engineer asked if bumped the gears for the engine to revv as it did, which I did not. The fourth occurrence was [xxx], while driving city streets and coming to a stop. I contacted kia after the [xxx] incident and they drove the car and could not duplicate my safety concern. When the engine revvs while braking, there are no malfunction warnings messages and goes back to normal within 30 seconds or when I shift back to park and drive. As the safety issue is intermittent, not sure if there is a scheduled duplication of the occurrence. Nonetheless, in review of several complaints via NHTSA, I see a similarities in NHTSA campaign 23-v-410 and wondering the applicability to my Sportage despite no recalls. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

The engine light has turned on, I have taken it to different shops and they can’t find the issue.

Initially in may 25, my Sportage started accelerating on its own, unprompted, up to 4500 rpms many times and also hesitated. In 6/25 the info screen, (whole dash) went black 4-5 x’s for about 3minutes while driving 60 mph on bypass. Beginning of July, siri didn’t work and said it was inaccessible, and also the navigation said it was not updated however, when I pulled into the dealer, all of a sudden it worked? on 7/23 I was turning into apt complex and had no brakes! I had slowed to about 20mph, car behind me, and couldn’t make that turn so I coasted up to next entrance and was able to turn in. Fortunately, I was able to stop in my handicap pkg spot. I had already made appt for the initial issues at the dealer, moyer kia in lebanon, for first week of August, but immediately called them on 724 and explained the absence of breaks! they told me to get car there right away, so I did. I gave a list of all above info, they were able to give me a loaner, kia g6. This was very inconvenient for me as most of my back is fused and I provide transport for my [xxx] /o mom w/walker, but I can’t go w/o a car! moyer has had my car since 7/24,. With the exception of need for miles on the loaner communication was poor. I tried to reach kia corp multiple x’s to no avail. I was told by brian at dealer that my case had been escalated to the national safety board and they were advised not to touch my car pending investigation. So it sat there for months I got a message from kia connect that my battery was dead, more communication than I had received throughout this whole experience! last week, Thursday I had called corp who said they sent me an email on 1023 to tell me nothing is wrong with my car, they also emailed the dealer. I hadn’t checked email, nor did they call, so I didn’t know, dealer called me on Friday to come and get my car, but first they had to grind the rust off of rotors, recharge the battery and would I like them to inspect it?, nothing is wrong? this car is not safe!!!! information redacted pursuant to the freedom.

Car shuts off as alert start flashing and beeping. Get a red flashing screen and a hazard message that states "check hybrid system. Stop safely". So far this has only happened while I was at a stop, but I have read in forums where it has happened to people while they are driver.

The hybrid powertrain system failed. Specifically, the vehicle remains stuck in ev mode and does not switch to the gasoline engine under acceleration, leading to complete loss of power while driving. Yes, the vehicle is available for inspection upon request. This malfunction caused the vehicle to lose all forward power in traffic. I had to pull over into emergency lanes and restart the vehicle multiple times. This is extremely dangerous and could lead to a crash, especially on highways or during merging. It puts both myself and others on the road at risk. The kia authorized service center was able to reset the adaptive system, and the hybrid warning light turned off temporarily. However, the issue reappeared the same day. The dealer claims they cannot reproduce it and refuses further diagnosis without replication. The vehicle was only inspected by a kia-authorized dealership. Kia consumer affairs has not yet conducted a manufacturer-level inspection or assigned a field technician. Yes. A “check hybrid system. Stop safely” warning message appears before the failure occurs. Then check engine light was on. It first appeared immediately after a routine service (oil change, tire rotation, multi-point inspection) on 26th June 2025, just 2 days after my regular service. The warning disappears after restarting but returns intermittently, typically after the ev battery is fully drained and the car fails to switch to gas mode.

The contact owns a 2023 kia Sportage. The contact stated while driving at an undisclosed speed, the vehicle stalled, and the engine seized. No warning lights were illuminated. The contact stated that while attempting to start the vehicle, the vehicle failed to immediately start. The contact stated that the vehicle started after several attempts. The contact stated the failure had occurred several times. The vehicle was taken to the dealer; however, the cause of the failure was not yet determined. The vehicle was not diagnosed or repaired by an independent mechanic. The contact referenced an unknown recall; however, the VIN was not included in the recall. The manufacturer was not made aware of the failure. The failure mileage was approximately 47,000.

Phev vehicle: charging interrupted in the middle of the night. When attempting to reconnect the charger, a "charging unsuccessful" message was given. A warning with "check hybrid system" appeared, as well as the check engine light. I cannot charge the car anymore and had to leave it at the dealership.

The contact owns a 2023 kia Sportage. The contact stated while driving approximately 35 mph, the instrument cluster went black, and the vehicle stalled. The contact stated that before being able to pull over, the vehicle restarted. The contact stated that the vehicle was taken to a local dealer who diagnosed the vehicle and replaced the instrument cluster and wiring harness. The vehicle was repaired; however, the contact stated that the vehicle started stalling while stopped for traffic lights. The contact stated that when the vehicle stalled, the instrument cluster showed several unknown warning lights. The contact had taken the vehicle back to the same dealer. The dealer was not able to duplicate the failure. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 23,000.

The issue appears to involve the cvt (continuously variable transmission) system or the transmission fluid/lubricant pump. The vehicle jerks or hesitates when accelerating from a stop, as if struggling to shift properly. The check engine light comes on repeatedly. This issue is ongoing, and the vehicle is available for inspection upon request. The jerking and hesitation when trying to drive, especially from a stop or when merging into traffic, poses a safety risk to myself and others. The delayed or unpredictable response could easily lead to an accident in high-traffic areas, intersections, or when making turns. Yes. The issue has been observed multiple times. The check engine light has returned even after replacing the O2 sensors, and a trusted mechanic believes the problem may be transmission-related. However, the kia dealership claims there are no active recalls tied to my VIN, even though publicly available information lists powertrain- and fluid pump-related recalls for my vehicle's year and model. The vehicle has not yet been inspected by kia corporate. I reached out to the local dealer, who denied any applicable recall. I am submitting this complaint in hopes of an official review and inspection by the manufacturer or NHTSA to determine if the issue qualifies for safety recall intervention. Yes. The check engine light first appeared months ago, which led to replacement of the O2 sensors. Shortly after the replacement, the light returned, and the car began jerking while trying to drive or accelerate from a stop. These symptoms have persisted and appear to be worsening.

Traveling at 70 mph on [xxx] in traffic, the vehicle suddenly lost power and I was forced to unsafely maneuver to the shoulder of the road as the vehicle decelerated through the traffic. As soon as I stopped, the vehicle lost all power. I had difficulty engaging the parking brake as I was on a hill and the vehicle started to roll back. The brake pedal did work so I could stop the car but I could not exit the vehicle in fear of it rolling back into traffic. I called 911 to explain the situation. After 20 more minutes I engaged/disengaged the parking brake several times and it finally held. I still would not leave the vehicle because I could not trust it at that point. Another 20 minutes passed and a road ranger arrived and placed a wooden block behind the wheel and at that point I felt comfortable to get out of the car. I was told by kia service the issue was related to recall sa553a but I was never notified. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

While driving on the freeway my car suddenly started beeping and gave a hybrid system warning stop safely. I tried to accelerate so I could get to the shoulder but the car continued to lose power eventually it stopped I was able to get over but not to the shoulder, on to the onramp divider. I sat then frantic for about 10secs trying to read display for instructions when the entire car shut down!!! completely black. My car is a still under warranty. I had it towed to the nearest kia dealer they pushed a reset battery button said I can drive it but make sure I take it in as soon as possible. So I did at which point the mechanic started giving me reasons why I may not be under warranty, why they cant give loaner and they need to keep it multiple days. Sorry I digress but that is what happen.

After starting the vehicle, backup camera and infotainment screen would not work. Car shut off and would not restart with “check system” message. Vehicle had to be towed.

The infotainment screen remained blank while in reverse. I wasn’t able to detect pedestrians or objects while backing up. After driving less than a mile, the infotainment screen started to work. After stopping at a stop sign, an “air flap warning” light appeared, then the vehicle stalled shutting completely off while in drive. It cranked after the 3rd attempt. We returned home and parked. Around thirty minutes later, the car would not start and my brother had to boost the vehicle, but we decided not to drive it. The vehicle stalled last week while making a left turn into oncoming traffic, but the dealership stated that they could not duplicate the problem!.

On November 25, 2024, the dash and infotainment screen went blank while at the traffic light. A few seconds later the car stalled shutting completely off while making a left turn onto cox rd in evans, GA. We were able to coast out of traffic and came to a complete stop on the side of the road. We attempted to restart the vehicle and multiple warnings appeared on the dash such as check forward safety system, two cars colliding, check blind spot safety system, traction?, abs, lane departure, seat belts, auto hold, and other symbols not understood. On the second attempt, the vehicle restarted and more warning symbols appeared as soon as it was put in drive. The vehicle was shut off and restarted again with no warnings. We proceeded and drove it to kia of evans for service. The service rep reported that the vehicle was driven 5 miles and they were not able to duplicate this issues. The infotainment screen has blanked out several times since purchase and this is the second time the vehicle has stalled at a traffic light. On this incident, this could have been a traffic situation turning left and losing power into oncoming traffic.

My 2023 kia Sportage hybrid, with only 22,000 miles, has been experiencing a recurring "check hybrid system stop safely" error, causing sudden and complete loss of acceleration while driving. This issue first occurred in November 2024, while I was driving at highway speeds (60 mph), and has recurred multiple times since. The sudden loss of power puts my safety and others’ at serious risk by leaving the vehicle stranded in traffic, increasing the chance of accidents. On December 30, 2024, I brought the car to kia of west nyack for diagnosis and repair, providing video evidence of the error. However, the dealership claims they cannot replicate the issue and has not completed any repairs. While the dealership has stated since last week that a techline case was opened, kia corporate confirmed no such case exists, highlighting a lack of accountability and coordination. For over two weeks, no progress has been made, and the issue has not been escalated to a specialist. Despite being under warranty, I have not been offered a loaner vehicle, significantly impacting my daily life, work, and family responsibilities. This issue is further complicated by kia’s inability to log intermittent errors, as the "check hybrid system stop safely" message disappears when the car is restarted. This design flaw has allowed the dealership to dismiss the error as unreproducible, despite video evidence provided. This situation has left me questioning whether my car is safe to drive and when it will be repaired. This defect is not isolated to my vehicle. Many other kia and Hyundai hybrid owners have reported the same error, highlighting a widespread safety issue. Despite its warranty obligations, kia has failed to act promptly to address this defect. Immediate action is needed to ensure the safety of this vehicle and others affected by this recurring problem.

Often hesitates when accelerating. Stalls from stopped position. Lcd screen changes by itself. Drops calls. Turns off if you make volume adjustment. Most recently, filled gas tank with full tank, just over 13 gallons. Gauge read only 1/2 tank and showed I had only 289 miles rather than normal 520 miles or so. That number kept changing throughout the next couple of days. Attachments: show gas receipt at gas station that tank is filled. Gauge shows 1/2 tank. See subsequent photos. Safety issue for sure. This car cannot be trusted. Multiple problems with electrical system and engine stalling.

I was driving east from austin, TX on [xxx], and as I approached a major intersection in elgin, TX. , a warning light appeared on my dashboard that said "hybrid system failure: pull over safely". I was able to pull over into the left turn lane and then was barely able to make it over a curb and onto a highway median strip, before my car engine stopped and all dashboard lights went out. This happened in about 30 seconds. My two year old car with fewer than 30,000 miles on it went completely dead. It would not start even after several attempts. I called kia roadside assistance, and was told I needed to have the car towed to a dealership. The tow truck driver backed the car into the space they indicated at the dealership, and it started to roll forward as it was apparently in neutral. He had to borrow a board to put under the back wheels. Days later I was told to come get the car, as it had been repaired. When I got there, it was in the same space with the board still under the wheels. I was told it just had needed a software update. (sa553a). I was never notified that my vehicle needed this update, and would just stop wherever: I. E. On a hwy with no shoulders, at night, etc. And that I would be unable to brake the car, or drive it, or put on emergency warning lights after 30 seconds. This was unbelievably unsafe. I am [xxx]. What if I were a family with children on board and it happened on a highway at night??? information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

The engine shut completely off after stopping at a traffic light with a message “auto stop not working. ” there was another message, but I wasn’t able to capture it due to trying to restart the vehicle in the midst of traffic. The engine restarted after two attempts.

When driving, I get random flashing lights on the dashboard with a warning indicator: ”check hybrid system. Stop safely”. It happened at least on 7 occasions while driving at high speed on a highway and while stopped at a traffic light. When the issue happens, the car triggers aggressive warning sounds forcing me to stop on the side of the road, placing the car into park and having to turn the vehicle off. On every occasion, the vehicle appears to have corrected itself after being shutoff. In all cases while driving on a highway, the issue happened when driving on gas mode (not ev) and the rpm’s show 0. 0 for more than 2 minutes. In the cases when I am stopped at a traffic light, the car is in ev mode and rpm’s are fluctuating. There should not be any rpms when stopped. Due to theses multiples dangerous situations while driving, I took it to the dealership to get fixed ASAP. On October 5th 2024, coral springs kia (dealer) accepted my car with same complaint mentioned on this letter, and they told me that this is a known issue, that another kia owner came earlier that day with exactly the same problem. The dealer issued the service invoice# [xxx]- miles in 10636/miles out 10649-, stating: “code 10643 inspected the customer concern by checking the engine performance. Found the vehicle performance normal and no warning symbol came on when performing a long road test. Check for dtc and found no codes within the system, found the vehicle operating normal and was unable to duplicate customer concern”. After retrieving my car from the dealership on October 5th 2024, I continued to have the exact same scenario of warning indicators. Since [xxx], the issue has happened at least 3 more times. This is clearly a glitch on the phev system and very dangerous to deal with, mostly when you are driving in a highway on high speed. A simple google search indicates that is a known a common complaint from kia owners. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6.

On [xxx], I was told my 2023 kia Sportage has an engine failure. The car needs a new engine. The car has been in the shop for over 30 days. I went to the kia oursman of alexandria va to get an update on the car. I was told they don't know what's wrong with the engine. The only thing they know is there is a defect in the engine where the engine is misfiring. I was told they can't tell me anything yet about the engine. They have my car in the shop for over 30 days, and they still can't tell me what's wrong with it except that it has an engine defect. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

There were two incidents where the engine sounded sluggish and was difficult to start over the past two weeks (7/22/24 & 7/30/24). After speaking with kia service rep three days ago, an appointment was made to check the battery. On yesterday and today (8/1/24), the engine would not start at all or even make a sound although the air conditioner and radio would work. I had to get the vehicle jumped off to drive it to the service department. After the service rep checked the battery, they couldn’t find anything wrong and stated the battery was o. K.

I had my vehicle take to coughlin kia in dublin ohio on 04/10/24 and got my vehicle back on 04/15/24. The service center at coughlin claimed I had bad gas, they took it upon themselves to approve services I did not approve of. When I got my vehicle back on 04/15 I found wires under my hood and caps left under my hood as well. Then on 4/26/24 my vehicle started having problems, my vehicle would have the rpms jumping from 500 to 1,000 while sitting in park and driving. Not once did I ever mess with my vehicle under the hood. I notice this problem getting worse as the days went on. On 4/23 my vehicle wasn't getting any better, the engine was shaking while sitting in park and it was shaking the whole car. On 4/25 on my way back from a lunch break my car stalled out and stopped in the middle of traffic. I called great lakes dealership in columbus ohio, and have my vehicle taken there. My vehicle declined in speed while moving on a high speed highway. Putting my safety and my families safety at risk. Kia won't own up to any mistakes, they claim this as bad fuel and I have been putting high octane gas in my vehicle. I do believe my vehicle was messed with by someone at the coughlin dealership and now I'm facing safety issues I can't drive my vehicle because its unsafe and my vehicle has only 23,600 miles on it. I'm highly disappointed I reached out to the director of operations michele cameron and she refuses to respond back to me and return my phone calls. I can't get anyone from kia corporation to respond back to me. I was told by kia connect that they wouldn't provide me a tow truck last night when my vehicle was on the side of a busy highway. I have warranty on my vehicle and I get free tow's and was told they couldn't provide one. No safety vehicle would sit with us on the highway to make sure we were safe.

Engine failure problem. Also, windshield just cracked for no reason and continously spreading.

Bought new kia Sportage hybrid from fette kia in clifton 3 months ago. >2,800 miles, error "check hybrid system. Stop safety. With the warning sign up. Vehicle won't go more than 20 mph. I called kia and they're giving me 3 weeks appt, and they won't cover rental. To add insult to injury, customer service was rude too. Don't buy kia or go to fette clifton.

After driving my normal route, I stopped at a red light, before light went green, the car shut off. No lights on the dash, completely blank. The car was in drive, and foot was on the brake. There was no brake lights, flashers would not operator, the horn did not work and I could not move the car. The car was dead. After a few minutes stranded the car decided to start again. This has happened no less than 6x since I have owned this vehicle in similar situations. I have taken it to the kia dealership where I purchased it and it has been inspected and kept for days multiple times with the result always being "nothing is wrong".

The vehicle was towed to kia in mobile al engine approximately 25k miles engine had to be replaced manufacturing problem. They did everything to not have to do repairs they said they would but now after I paid they will not pay for my rental promptly they keep making excuses and giving an unreason time frame I will never again buy kia and I don't think I will ever see that money.

Multiple times, my family has been driving along and the gasoline engine does not come on. The last time it happened, I had the presence of mind to take a couple of videos to prove it. Yes, it is available for inspection. The safety of my family and others on the road because my accelation was capped at about 40mph, even on the highway, and my range was limited to a few minutes. Yes it was reproduced at manchester kia. They documented it. Kia has inspected it. There were no warning signs.

I purchased a new 2023 kia Sportage hybrid from bill Dodge kia in westbrook, maine in December 2022. Beginning in January 2024, there have been numerous times when the gasoline engine does not come on, even at highway speeds. I have brought it to the nashua and manchester kia dealerships, and kia corporate has even sent out an "expert' to look into the matter. Though the dealership was able to duplicate the problem, ultimately they said they didn't know how to fix it and it was released back to me. Here's the kicker: I asked if they would buy the car back from me because I didn't want it, and they said "OH no, we know there's something wrong with it. " it was out of service for 74 days. There were no warning signs before it happened. I have videos of it happening.

On June 9, 2023, the owner purchased a brand-new 2023 kia Sportage hybrid from quirk kia braintree. Over the next six months, the owner regularly drove the car between work and home, accumulating approximately 4,500 miles. However, in early January 1st 2024, the owner noticed that the check engine light had illuminated, although there were no other noticeable issues with the vehicle at that time. In response to the warning light, the owner ceased using the car and promptly scheduled an appointment with quirk kia for a diagnosis. When the owner attempted to drive the car to the dealership, it exhibited severe shaking when the engine was running, rendering it undrivable. Subsequently, the owner had the car towed to quirk kia, where it has remained since January 5, 2024. Upon examination, multiple error codes were detected, yet as of January 17, 2024, the dealership has been unable to determine the root cause of the engine's shaking. They have raised the possibility of poor-quality gasoline as a potential culprit, and they claim to have conducted tests on the fuel. Based on the email and phone communications between the owner and the dealership, the owner believe that the gasoline used was of good quality (the owner consistently refueled at costco). Additionally, three pictures of the fuel test were shared (attached), indicating that the ethanol content in the gasoline was below 10%, which aligns with the car's manual specifications. Their proposed solution is to replace the gas tank, with the cost to be borne by the owner. The owner find this resolution to be entirely unacceptable.