Sun/moon Roof Assembly problems of the 2020 Kia Motor Telluride

The contact owns a 2020 kia Telluride. The contact stated that the sunroof failed to close after being opened. The vehicle was taken to the dealer, who diagnosed that the cables for the sunroof had fractured and needed to be replaced. The vehicle was not repaired. The dealer secured the sunroof using duct tape as a temporary fix. The contact found information on technical service bulletin, NHTSA 10239743 (visibility, structure), which was related to the failure. The manufacturer was made aware of the issue, and a case was opened. The failure mileage was approximately 45,000.

Tonight I tried to open my sunroof for some fresh air while relaxing in my vehicle. My sunroof made some weird cracking noises and is jammed open. I only used my sunroof 2 to 3 times. However, it's in the stuck position and sounds like crushing glass when I try to open it. My rear right passenger folds down on its own. My grandson has been folded into the seat multiple times. I contact kia and got no resolution. This is dangerous. I went to retrieve my backpack from my backseat yesterday and when I set the sear back it made a auto sound, it slid completely forward hitting me in my face. The seat ejects by itself often and it a safety risk to my family and I. I checked kia forums only to find this is an huge issue and spoked about hundreds of times involving Telluride and sorento models. I'm afraid my sunroof glass with break.

Went to open the sunroof and the track mechanism cracked. Now it is stuff half open, off the track and dangerous to drive with. It is unable to open/close anymore than it is now. Looking online I see 20+ complaints in two different kia Telluride forums about the same issue, with no apparent reason.

The contact owns a 2020 kia Telluride sx. The contact stated that while his fiancé was driving, she attempted to close the sunroof however, the sunroof became inoperable. The contact then stated that upon inspection, he noticed that the sunroof was off track and in a bind. As a result, he was unable to close the sunroof cover. The contact was concerned that the glass would shatter and cause an injury. The dealer was notified of the failure and the contact was able to schedule an appointment. The vehicle was not diagnosed or repaired. The manufacturer was notified however, the contact was able to leave a voicemail but has not received a response. The failure mileage was approximately 61,000.

The sunroof exploded. I was driving on the freeway and the sunroof glass completely shattered leaving only a few fragments on the perimeter. No debris hit the car. There was no one in front of me and I was not passing under a bridge, etc. The sun shade was closed so most of the glass flew into the air outside rather than coming inside. The shock of the sound was an issue but I maintained control of the car. The glass shards hit the cars behind me but luckily they appeared to be small enough that I did not see anyone have issues from the flying glass. I drove straight to the dealership where my service is done. They inspected the car and, after 2 days, told me that they could not do anything without kia corporate getting involved and approving the replacement. There were no warnings prior to this issue that there was anything wrong with my sunroof.