Automatic Emergency Braking problems of the 2021 Kia Motor Telluride

Driving and trying to brake and brake pushed to floor and still not stop. I pulled over and called aaa. While waiting for aaa to arrive low brake fluid light came on. Aaa driver arrived and stated bolts protecting driver side rear tire were gone and caliper on that side were left hanging. Towed to kia dealer and stated bolts were clearly removed. Last visit to kia dealer was 30 days ago only for oil change not brake work. Dealer repaired caliper bolts and pistons for over 2000. Dealer had no idea why bolts came off by themselves and why it happened. There was no warning or lights going off until after brakes failed. Luckily when it happened I was only on back roads so could slow down eventually without incident but if I had been on highway not know how I would have come to a stop before crashing. Can anyone tell me why this happened and how to prevent it from ever happening to me or anyone else owning a kia Telluride.

My dealer installed new software that sets the parking brake when the shifter is put in the park position. When I'm driving the car and stopped at a red light and open my door to let an insect out or spit or to make sure the door was closed completely or whatever the reason, the parking brake is set even though the car is still in drive and my foot is on the brake. This is fine. However, when I close the door, release my foot from the brake pedal and press the accelerator, the parking brake remains engaged. I feel that this can lead to safety issues if a driver is not aware of why their car will not move. They can become a traffic hazard or attempt to drive their car with the parking brake still engaged. My kia dealer said that's the way it is and they cannot do anything to change it. I also reported this issue to kia directly but have not yet received a reply.

This vehicle was purchased back in July 2023. On multiple occasions since then, the automatic emergency braking system has activated and slammed on the brakes when not needed. There have been no other cars, animals or other hazards to cause it to do so. Very dangerous that this keeps happening. Most recent and worse incident was yesterday(5/16/24). It is going to the dealer for service today. It's still under warranty and has approximately 55000 miles on it. Kia customer service help line showed little concern over incidents. We'll see what happens at the dealership today when I take it in.

Teluride 2021 owners manuel, page 5-64, 5-63 and the kia” features and functions guide. “page 15, shows directions for using the fca, or forward collision avoidance. But there is no such safey option in the car. Further the drivers assist - - - forward safety option, show in the owners manuel, is not on my onbord screen. There is no disclaimer such as “if so equipped”. For me this is a important kia failure.

Here are some basic facts on what has happened: on August 1st I was in my driveway, in mt pleasant, SC, when my car rolled down my driveway with my two kiddos inside, resulting in me reacting and getting knocked over by the driver side door and the car running over my chest. I had 5 broken ribs, 4 are now titanium, several broken bones, a punctured lung and a torn acl. There is a police report but do not have to upload right now this was reported and kia had my car for about a month to investigate it and gave us a very brief response stating “after the preliminary investigation results indicate that the vehicle functioned as intended, no issues found with the parking mechanism. ” because of the trauma this has caused me, I made my husband make the car disappear and he sold it to a local carmax in charleston. This safety recall came out on March 26th saying cars rolled away and they are updating software so cars do not move with car doors open. Kia is also stating there have been 16 cases not resulting in injuries. The kia I had is a 2021 within this range and the VIN is 5xyp6dhc4mg154150.

While driving in a parking garage and going down a ramp to the next level, all of the lights on my dashboard popped on and the brakes stopped working. The emergency brakes failed to work, and we crashed into a wall/air conditioning unit. Luckily, we were going slow since we were in a parking garage and did not hit another car, but if we were on a highway and/ my entire family were in the car, someone could have died not only in my car but in other cars. The vehicle has been inspected by the dealership, but only after 3 weeks, and I've had to call to get any sort of communication from kia. They have been horrible with communication. They also have not offered guaranteed reimbursement for a rental car nor have they offered a loaner. Insurance has inspected the car from a collision perspective and gave a quote on the damages. There were warning lights on as we were going down the ramp when the brakes went out.