general problems of the 2021 Kia Motor Telluride

I am submitting this complaint regarding my 2021 kia Telluride experiencing repeated and dangerous electronic system failures while driving. Kia of east syracuse (NY) diagnosed the issue as related to the backup camera assembly and communication/network failures. While driving, the vehicle experienced loss of power steering assist, instrument cluster failure, speedometer malfunction, incorrect gear indication, backup camera activation while driving forward, blind spot warnings activating incorrectly, flashing/blank temperature display, and multiple driver assistance system failures. The speedometer displayed 0 mph while the vehicle was in motion and later displayed approximately 40 mph while stopped at a traffic light. The vehicle also became stuck in reverse while backing out of my driveway and would not shift properly, leaving the vehicle stopped in the roadway. Multiple safety systems malfunctioned simultaneously, including blind spot collision avoidance assist, lane following assist, rear cross traffic collision avoidance assist, Smart cruise control, parking distance warning, and forward collision warning systems. The dealership documented multiple fault codes and stated the dashboard lit up “like a christmas tree” while the instrument cluster stopped functioning entirely. These failures create a serious safety risk because critical driving information and driver assistance systems become unreliable or inoperative while the vehicle is moving. The failures occur unexpectedly and without warning. Photos and video evidence have been retained, including video of the backup camera activating while driving forward and the speedometer malfunctioning while the vehicle was in motion. I am asking NHTSA investigate these failures as a potential safety defect involving the camera system, instrument cluster communication systems, and can network communication failures in the kia Telluride.

On [xxx] my vehicle had a collision warning signal, then tire pressure, then brake lights and entire dash instrument panel. I parked the vehicle, then later in the evening test drove it again and the panel lit up again, in addition to the loss of the speedometer, tachometer, gear display, and drive mode display, so I immediately drove it to courtesy kia in altoona, PA. On 4/18/25 wendy giordano of courtesy kia confirmed vehicle intake courtesy kia reset codes and was unable to replicate or diagnose a repair. The vehicle was returned on 4/23/25 despite my expressed concerns over safety. On [xxx] the vehicle again displayed the collision warning and the instrument panel lit up again, in addition to the loss of the speedometer, tachometer, gear display, and drive mode display. I got off the highway and limped the vehicle closer to my home, stopped for a brief time, and proceeded the three miles to the dealership. In this time I lost power steering, and eventually brake lights and turn signals within 1,000 feet of the dealership and was nearly collided with in front of the dealershipon 5/12 I continued to ask status and request a loaner with no adequate follow up. I was bounced between jt, tyler and wendy giordano my service advisor. Around 5/22 I called in requesting an update and was put on the phone with the service tech to describe my issues on 6/6/25 john from courtesy Ford left a 2 minute long rambling voicemail, 6/3 he said he received a fax. He said he spoke to service department and I could drive the car, that I could be driving the car now. "he wasn't sure what was going on with it" they've driven it and can't find anything. Kia is looking at video, service rep there on Tuesday and find nothing wrong. I think, how long and haven't had it long. Suggest you "just drive it, I don't know" in addition I've followed up with numerous emails and calls to determine course of action and repair and haven't had a productive repair plan. Information redacted pursuant to the freedom of information act (foia), 5 u. S.

While in drive, the battery discharge warning was displayed inconsistently, similar to what had occurred sporadically on January 21 and January 23. Without notice, multiple indicator lights started flashing, including low tire pressure, safety features such as check forward collision assist system, and more. Power steering failed, and ultimately had to coast into a safe location. This resulted in a tow to the dealership, where after multiple days, the dealership found that the alternator failed and replaced it under warranty. This could have negatively impacted not only my safety but the safety of others as the vehicle safety features were not operational and I lost full functionality of the vehicle such as power steering loss. All regular maintenance and satisfaction of recalls had been completed by a kia-authorized dealership before this event.