Automatic Emergency Braking problems of the 2022 Kia Motor Telluride

Vehicle information    •   make: kia    •   model: Telluride    •   year: 2022    •   approx. Mileage: 30k 2. System involved    •   component/system: forward collision avoidance, automatic emergency braking, brakes, or electronic stability control 3. Incident description on 6/7/25 while driving my 2022 kia Telluride on neighborhood street in windsor park austin texas at approximately 25-30 mph the vehicle suddenly and forcefully braked on its own with no warning and no visible obstacle or vehicle in front of me. This unexpected braking occurred under normal driving conditions, with clear weather and dry pavement, and almost caused a collision with the vehicle behind me. No warning lights appeared on the dashboard, and no manual braking was applied by me. I believe this may be related to known technical service bulletins sc243 and sc252 concerning faulty automatic braking logic and the hydraulic electronic control unit (hecu). This is a serious safety concern, and I am submitting this complaint in the hope that kia will address this potential defect through recall or repair. There are reports similar to mine at highway speeds which would be deadly. 4. What happened next? I have contacted my local kia dealership for inspection and plan to request that they document and diagnose the incident fully. Their online scheduler is showing next service appt not for over a week out which is not soon enough. I will call them first thing in the morning. I am also submitting this report to NHTSA to ensure that this is recorded as part of any ongoing safety investigation. Our vehicle was serviced within the last few months and we were assured there were no safety recalls on our vehicle. We would like this reevaluated.

My kia Telluride backup camera and screen has become unusable with random colors, screen dark spots, blacking out, and pixelation. This is becoming a widespread problem according to multiple message board posts for Tellurides. I cannot use the backup camera. Most users are reporting kia refuses to cover as a safety issues and is charging over $8000 to replace the entire infotainment system. There were no warnings, just starting happening randomly and is now seemingly permanent.

While driving approximately 40mph down straight roadway without anything around, the vehicle has unexpectedly slammed on the brakes. This has happened four times to date (11/13/24 - 12/25/24). During two of the instance's lights flashed on the dashboard and indicated the front right corner sensor of vehicle. During the other two occurrences, lights flashed on the dashboard and indicated the sensor at the rear right corner of vehicle, even though the vehicle was again traveling forward at approx. 40mph. In each case the brakes were unexpectedly applied very hard for several seconds before returning to normal. There were no other vehicles around and no dirt or other obstructions to the sensors. Vehicle was brought into dealer for diagnostics and was told they could not duplicate the concern. I asked the dealership to contact kia for support and they refused. I then contacted kia directly asking for assistance in getting this resolved. They responded that they rely on diagnostics from the dealership and only if the dealership can duplicate the issue will anything be done. This is an extremely dangerous drivability issue of which the dealer agrees. But since they have not witnessed it firsthand, no further action is being taken to attempt to find and/or replace whatever part is malfunctioning. In searching the NHTSA website, I see several complaints where individuals have experienced strikingly similar complaints (NHTSA # 11538285, 11485486, 11457515, 11457281, 11589381) with this vehicle.

The forward collision-avoidance assist, fca is the main component that failed on me numerous times before inevitably ending in a car accident. The car is currently with my insurance company statefarm, to assess the damage and to see if it was a total loss or not. They have had it since the accident that occurred back on August 20, 2022. The car had multiple electrical issues that unfortunately were temperamental as to when they would happen so because of that I started to take video on my phone when ever they did happen to show the dealership of the malfunction when it happened so they could see with their own eyes that there was a problem. I attempted to have the dealership fix it but the gm nicely said, "if it doesn't happen with us then it then it didn't really happen and we don't care if you have video or not! that's our policy so sorry about your luck!!!" it was the fca and the lane keeping assistance that were the 2 main parts that malfunctioned that risked my safety and the safety of others. The fca is what malfunctioned during the accident. It would randomly slam on the brakes as if I was about to hit something and the lights would flash and the beeping would sound each time it did this even though there was nothing around me. The other times it had done this to me prior it would only happen 1 time and then it would go back to normal but the date of the accident it continued to malfunction over and over again. There were sensors broken on the car from the moment I drove it off the lot back in April of 2022 and have had replaced. The fca had been malfunctioning since early June and I first reported it to kia back on June 22nd 2022. Kia just sent me a letter confirming the fca does malfunction but its to late now! I have so much more to report but not enough space to tell you everything! they could of helped me when I showed them proof but they didn't care. Their negligence risked my life and my children's lives!!!.