general problems of the 2024 Kia Motor Telluride - part 1

To whom it may concern, I am writing to formally complain about an ongoing issue with my 2024 kia Telluride, which has experienced four separate windshield cracks in a little over two years of ownership. This frequency is excessive and well beyond what I would consider normal wear and tear for a vehicle of this class and price point. Each incident occurred during routine driving conditions, such as normal highway or city travel. In all cases, the impacts involved very small rocks or road debris, not large objects, construction hazards, or extreme driving situations. These are conditions that most vehicles encounter regularly without sustaining immediate windshield damage. The repeated cracking raises serious concerns about the durability, thickness, or overall quality of the windshield glass used in the Telluride. Having to repair or replace a windshield this often is both inconvenient and costly, and it undermines confidence in the vehicle’s design and materials. A windshield should be able to withstand minor impacts from small debris without cracking so easily. I chose the kia Telluride based on its reputation for safety, quality, and reliability. However, this recurring issue has been frustrating and disappointing, especially given the relatively short ownership period and normal driving conditions involved. I respectfully request that kia review this matter and consider whether there is a known defect or design issue with the windshield on the Telluride. I would also appreciate assistance, goodwill consideration, or guidance on how kia plans to address this concern for customers experiencing similar problems. Thank you for your time and attention. I look forward to your response and a resolution that reflects kia’s commitment to quality and customer satisfaction.

I have been waiting for kia to repair this recall for over 4 weeks. The local dealership states that the part is on backorder and hasn't arrived yet.

We were driving on interstate at 70 mph. It was sunny and 45 degrees outside. Suddenly with no warning, our front sunroof glass exploded. The bang was so loud that my ear was ringing hours after. Fortunately no car was following closely so no other vehicle was hit with flying debris. Also, our interior visor was closed so we were not struck by any of the flying glass. We pulled off and removed any loose glass that could fly off and proceeded to the dealership. They were submitting warranty information, etc. And provided a rental while we await the repairs. They did mention they had seen this before in a case where the visor was not closed and glass poured into the cabin and implied that it was a worse case than ours.

The kia has an active recall sc347a because the side pieces can fall off. Two of ours already have, one of which flew off of our car and was definitely a hazard when it happened. Kia south atlanta , 7310 jonesboro road morrow road has repeatedly refused to fix it and have made it clear they have no plans to ever fix it despite the recall.

The display stops working or goes blank. Speed sometimes shows incorrectly on display. Today with a full tank of fuel it showed the Telluride was empty. Dealer service is scheduled for next week. No warnings.

What component or system failed or malfunctioned, and is it available for inspection upon request? I put the car in park, then turned off the vehicle, and removed my seatbelt. The car then began rolling back on its own. When I hit the break, it did not work to stop or slow the vehicle. Instead, the break hit the floor, and was "floppy". The car then crashed. The vehicle appears to have experienced a "roll-away event" despite being in park and off. (a term I learned from the prior 2024 Telluride recall, my VIN was not included). • the brake pedal went to the floor and did not stop or slow the vehicle as expected, and felt “floppy” with no normal resistance. • the electronic parking brake / brake actuator did not appear to engage (no sound, no holding force). How was your safety or the safety of others put at risk? I had removed my seatbelt, so I sustained whiplash and other bodily harm from crashing into our house. Had I stepped out of the car, I could have been pulled underneath it. It also crashed/crushed into our grill which could have caused an explosion. And most importantly, it could have been fatal to my daughters (22 months and 4yr) who usually stand (95% of the time or more) where the car crashed, waiting for me to get out of the car. My dogs also roam the drive way and it could have runover them as well. Has the problem been reproduced or confirmed by a dealer or independent service center? I have notified kia customer support and am waiting their response for further steps. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? no, not yet. (see above) were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? the brakes have malfunctioned a few times during reversing or driving. The auto stop has engaged itself when there was no danger of hitting anything, and has once stopped in the middle of an intersection, on its own.

Air conditioner quit working and dealership said a small rock or bug hit the ac condenser and caused the freon to leak out. After researching this seems to be a very common issue with the kia Tellurides and there should be a recall issued for the design flaw. Vehicle only has 5,200 miles on it.

My sun roof exploded.

The upper edge of the car door and the lower edge of the window. Recently, part of the vehicle is coming off on its own, apparently it is a problem with the glue on the metal sheets of the doors.

The piece under my back door window came off. The same piece came off under my passenger door window. I saw it was a problem for other makes and models, but want the Telluride 2024 included since the exact same thing has happened to me. I don’t know where the pieces came off, but it happened this month. I think the glue holding them on melted in the texas heat and they just blew off.

Subject: urgent complaint regarding unresolved safety recall – NHTSA recall #25v494 / VIN [xxx] to whom it may concern, I am writing to formally file a complaint regarding an unresolved safety recall affecting my 2024 kia Telluride (VIN: [xxx] ), associated with NHTSA recall number 25v494 and kia manufacturer recall number sc347. As of August 19, 2025, the recall status remains incomplete, and the remedy part is still unavailable, despite the recall being issued on July 28, 2025. The defect involves the door belt molding trim, which may delaminate and detach, posing a serious road hazard and increasing the risk of crash for other vehicles. This vehicle is not only a personal asset—it is a primary source of income through the turo platform. Every day that the vehicle remains unrepaired results in direct financial losses, as I am unable to rent it out due to the unresolved safety issue. I am deeply concerned about the lack of timely remedy and the absence of a clear resolution timeline from kia America. I respectfully request that NHTSA investigate this delay and take appropriate action to ensure kia provides a remedy within a reasonable timeframe. I am prepared to provide documentation of income loss and correspondence with kia, if needed. Thank you for your attention to this matter. I look forward to your guidance and support in resolving this issue promptly. Sincerely, [xxx] [xxx] phone: [xxx] email: [xxx] information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

The entire instrument display panel (which includes things like gear, speed, fuel level, auto hold status, etc. ) was completely black with no information displayed. The navigation system still illuminated, but the gps was not working properly and resulted in the car thinking (and telling me) that I was driving on the wrong side of the road. My safety was at risk and the safety of other drivers because I had zero feedback about the operation of my vehicle. I was able to drive it, but only able to rely on visual cues (going with pace of traffic). It's currently at the dealer now, but yes I recreated it several times. The only possible warning sign is that a few weeks prior, the vehicle gave me a message stating 'battery discharging due to external electrical devices', despite no external electrical devices being plugged in. I took it to the dealer, and they had no idea what the cause was but said my battery tested fine.

I bought my 2024 kia Telluride new and have been trying to get kia to update the navigation system maps since I bought it. The maps and driving/turning instructions provided by their navigation systems are currently (and have been) out-of-date causing a significant safety risk for anyone driving kia vehicles with these an non-updated maps. A prime example which is becoming more and more prevalent is where cities have completed changed major intersections (many adjacent to interstate highways) whereby they reversed the flow of traffic completely opposite of normal traffic flow. Although I have found these changes to be many places along the east coast, 2 local examples for me are the intersections of 1) [xxx] where is crosses [xxx] and 2) [xxx] where it crosses [xxx] sarasota. Since both of these [xxx] exits in FL now have reversed traffic flows immediately after exiting this major highway (which is counter-intuitive to begin with), kia's nav system is warning you that you are going in the wrong direction and telling you to turn head-on into oncoming traffic. For 2 years since I've been attempting to get kia's attention on this matter, their response has consistently been (from their customer service dept, dealer and website which provides the updates) that the updates are currently unavailable and to continue to check back for updates. Please look into this issue and assist in getting kia to recognize the risk they have created so they can provide a fix for the affected vehicles. Thank you. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

Paint on the hood is peeling back in two front areas. There may have been chip from road debris, but the loss of paint in excessive, indicating defective adhesion in the paint used by the manufacturer.

Car is parked, off and locked tailgate has automatically opened. This has happened 3 or 4 times now.

Windshield crack.

My SUV was sitting in the driveway and a crack appeared out of nowhere.

I have owned the vehicle for less than a month, 750 miles to date and the windshield is cracked down the center possing a safety risk while driving.

Dashboard / cluster screen went completely black on two separate occasions while driving.

Transmission constantly slipping after driving and transmission gets warmed up. Vehicle continues to rev up and enter high rpms before changing gears and then jolts the vehicle as changing gears. Also steadily leaking coolant fluids, have taken vehicle to the dealership as of now three times to have the coolant issue serviced. Repairs are still not complete to date.

As I was driving to work my sunroof exploded. I was miles away from an overpass and nothing flew out of any vehicle around me. It just randomly exploded. I could hear glass shuffling around on my sunshade. Thankfully the sunshade wasn't open or else I would have been covered in glass. Took it to a dealership and they told me it wasn't covered under any warranty and to tell my insurance it was "due to weather and wind causing the sunroof to bend and flex".

Heads up display.

Fixed rear skylight exploded.

The dashboard will turn black while driving. It will reset after disconnecting the battery, but it will do the same thing a few days later. Also, with cruise control, the car will suddenly slow down on the highway when no vehicles are in front of the car.

The trim is coming off on my vehicle and before it comes off while driving and impacting another vehicle like someone else has reported on a community board I took it in to be replaced. I drive a lot but I'm lucky I'm still under 36k but this will only address the 2 pieces that are currently coming off. My concern is after 36k the rest will fall off and while driving so not only will it not be covered but it could impact other drivers if it flies off while driving.

Sunroof spontaneously exploded while driving.

I was driving at on the highway at 65 mph in 60-65 degree temperatures on an open highway with minimal traffic on clean roads with no road debris. A loud explosion followed by observing through the rearview mirror shattered sunroof glass shower over the back of the car. There was no damage to the shade cover nor remainder of the roof to suggest something struck the top of the car.

Sunroof shattered while driving. Nothing struck the glass, we were not around any other vehicles, etc. It just exploded. The slide was closed, so no glass fell in vehicle.

Inferior windshield and door safety glass. Had to replace drivers side window twice and now our front windshield has a chip not caused by any object and is starting to spider crack and will need replacement for what will be the 3rd glass replacement needed in less than a year. 1st incident drivers door $503. 00 09/25/2023. 2nd driver window replaced 05/06/2024 warranty covered. 3rd incident windshield chip and cracked. Dealer appointment not until 09/16/2024.

When driving with my speed control set at 35 to 45 mph, I will sporadically and without warning get a forward collision warning, and the car brakes. When this occurs, there is absolutely nothing around that should cause this warning. The warning occurs for no reason at all. I took the car to my kia dealership and also provided them with videos taken at two different times. They kept my car for seven weeks and just returned it to me having done nothing to fix the problem. The reason stated was that the kia engineers felt that they needed to have the dealer reproduce the problem. Because it is sporadic one, the dealer was not able to reproduce the problem. However, the dealer did acknowledge that I had a problem, but said there was nothing more they could do. The danger is that if someone is following you closely behind and all of a sudden you get this forward collision warning that breaks the car, the car behind has to break suddenly in order to avoid a rear end collision. I have researched online and find that there are other owners of this same car that have had the same problem. I found only one instance where kia accepted the videos as evidence of the problem, and apparently gave the dealer instructions that when accomplished, seem to have fixed the problem. I have tried to include several videos of these incidents but can’t figure out how to send them to you.

Instrument cluster went black. No sensors when changing lanes can't tell mph, fuel levels. Car said I was driving the wrong direction.

Dealership (kings kia in mason, ohio) failed to respond to NHTSA recall. (sc316). Despite recommendation to “park outside due to risk of vehicle catching on fire” refused to fix recall in timely manner (refused to fix in next 3+ months). Unacceptable.

Dashboard not illuminating when car is turned on. I am able to drive the car without knowing what speed the car is going or how much fuel is remaining. I drove the car two hours turned it off prior to this issue. No warning lights were shown in the previous drive.

I was driving my 2024 kia Telluride when the sunroof just exploded outward. It was very load and luckily I had the sunroof cover closed so no glass came inside the car. Talked with wilde kia in waukesha and they said this was not covered under the warrantee and there where no recalls or safety bulletins regarding this issue. I looked online and there were numerous people that had experienced the same problem.

Brand new kia, and window door trim adhesive fails within four months and trim is falling off while driving. All four trim has fallen off. Kia is aware of the issue and parts have not been available to fix. Dealers do not have parts and kia USA says its unavailable. Just one of many example of others with the same issue: [xxx] information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).