Gasoline Fuel System Problems of Land Rover LR4

The contact owns a 2014 Land Rover Lr4. The contact received notification of NHTSA campaign number: 21v635000 (fuel system, gasoline). The dealer was contacted; however, the contact was informed that the recall had expired and was no longer available. The manufacturer was not made aware of the issue. The contact had not experienced a failure regarding the unrepaired recall.

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The contact owns a 2012 Land Rover Lr4. The contact stated that after refueling, the vehicle started leaking fuel. The check engine warning light was illuminated. The contact received notification of NHTSA campaign number: 21v635000 (fuel system, gasoline); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The dealer diagnosed the vehicle and determined there was rust on the vehicle and declined to repair the vehicle. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 133,000. Parts distribution disconnect.

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See attached document for complaint.

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The contact owns a 2016 Land Rover Lr4. The contact had recently taken the vehicle to a dealer to be repaired under NHTSA campaign number: 21v635000 (fuel system, gasoline). The contact stated that while attempting to refuel the vehicle, he observed that fuel was puddling underneath the vehicle. The contact stated that he had not refueled the vehicle prior to the recall repair. The contact had the vehicle towed back to the residence. The contact called the dealer and was advised to bring the vehicle back to the dealer to be diagnosed. The vehicle was not repaired. The contact related the failure to the repair performed on NHTSA campaign number: 21v635000 (fuel system, gasoline). The manufacturer was informed of the failure. The failure mileage was approximately 110,000.

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The contact owns a 2011 Land Rover Lr4. The contact initially received a recall notice for NHTSA campaign number: 21v635000(fuel system, gasoline). The contact was then informed by the dealer that the fuel system was defective and also needed to be serviced. While in their possession, the contact was informed that the parking brake module had damaged due to the dealer's mishandling of her vehicle. The manufacturer was notified of the failure and offered no assistance. The vehicle had yet to be repaired and remained in the possession of the dealer. The failure mileage was approximately 123,000.

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The contact owns a 2013 Land Rover Lr4. The contact received notification of NHTSA campaign number: 21v635000 (fuel system, gasoline) however, the part to do the recall repair was not yet available. The local dealer was contacted and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2010 Land Rover Lr4. The contact received notification of NHTSA campaign number: 21v635000 (fuel system, gasoline) however, the part to do the recall repair was not yet available. The dealer was notified about the issue and stated that parts would not be available until December 2022. The manufacturer had been notified of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.

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The contact owns a 2012 Land Rover Lr4. The contact received notification of NHTSA campaign number: 21v635000 (fuel system, gasoline) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The local dealer was not contacted. The contact stated that previously there was an abnormal fuel odor inside the garage while the vehicle was parked. The vehicle was taken to the local dealer who replaced the fuel outlet flange and the failure was remedied. The contact was awaiting a permanent part replacement and reimbursement from the manufacturer. The failure mileage was 105,000. Parts distribution disconnect.

The contact owns a 2012 Land Rover discovery. The contact received notification of NHTSA campaign number 21v635000(fuel system) however, the part to do the recall repair was unavailable. The local dealer was contacted and it was confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced the failure. The VIN tool confirmed parts not available.

The contact owns a 2012 Land Rover discovery. The contact received notification of NHTSA campaign number: 21v635000 (fuel system, gasoline) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while his wife was driving at an undisclosed speed, a fuel odor was detected. The dealer was made aware of the failure and had the vehicle towed to their location. The dealer informed the contact that parts were not available. The vehicle was not repaired and remained at the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 99,000. Parts distribution disconnect.

The contact owns a 2016 Land Rover Lr4. The contact stated that while driving at 75 mph the low coolant warning light was illuminated, the steering wheel became difficult to maneuver, the brake pedal was depressed and traveled to the floorboard without stopping the vehicle. The vehicle was shifted to neutral, and the start/stop button was depressed in order to stop the vehicle. The vehicle was towed to the dealer where it was diagnosed with cracks in the coolant and fuel systems that caused a leak and needed replacement. The coolant reservoir tank and fuel flange was replaced however the low coolant warning light and other lights were still on. The vehicle was then taken to a certified Land Rover repair facilities were the mechanic informed her that the coolant tank was not replaced but sealant was placed on the cracks. The independent mechanic replaced the coolant reservoir along with the brakes that the dealer that the dealer had install backwards. The contact stated that the low coolant warning light was still illuminated and that neither facilities could remedy the issue. The contact state that she received a notice for NHTSA campaign number: 21v635000 (fuel system, gasoline). The dealer was contacted and informed her that there was no recall for her vehicle. The contact stated that the manufacturer was notified and informed her to contact the dealer to schedule a recall repair appointment. The contact stated that while waiting for the dealer to verify the recall, she was driving at 75 mph, when the power steering and braking capability was lost with smoke and fire coming from the engine compartment. The contact stated she pulled over and her and her child exited the vehicle without injury. The fire and police department were contacted. The fire department extinguished the flames. A police report was not filed. The vehicle was towed to the dealer where it sat for several months without repairs. The failure cause was not diagnosed or repaired. The vehicle was still at the dealer . The insurance company was.

The contact owns a 2012 Land Rover Lr4. The contact received notification of NHTSA campaign number: 21v635000 (fuel system, gasoline) however, the part to do the recall repair was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, a fuel odor was detected. The dealer was made aware of the failure but informed the contact that parts were not available. The manufacturer was made aware of the failure and confirmed that parts were not available. The failure mileage was approximately 100,000.

The contact owns a 2015 Land Rover Lr4. The contact stated that upon taking his vehicle to an independent mechanic, the mechanic informed him that fuel had been leaking from the vehicle. The contact then took the vehicle to a dealer where he was given an estimate for repair. The contact then received a recall notice for NHTSA campaign number: 21v635000 (fuel system, gasoline) however, the contact was informed by the dealer that his vehicle was not included in the recall. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was unknown.

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The contact owns a 2010 Land Rover Lr4. The contact stated that while driving at 65-70 mph with passengers in the vehicle, the passengers informed her that they were smelling a strong gasoline odor. The contact stated that as she arrived at her destination, she noticed a trail a gasoline. The vehicle was towed to the contact's residence and had not been driven since. The contact received a recall notification for NHTSA campaign number: 21v635000 (fuel system, gasoline) and scheduled an appointment with the dealer; however, the dealer informed the contact that the parts for the recall repair were not yet available. The contact stated that she contacted the dealer again to follow up on the recall repair, but the dealer informed her that there was no recall on the VIN. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was approximately 226,000. VIN tool showed no open recall.

The contact owns a 2013 Land Rover Lr4. The contact received notification of NHTSA campaign number: 21v-635000 (fuel system, gasoline) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2016 Land Rover Lr4. The contact received notification of the NHTSA campaign number: 21v635000 (fuel system, gasoline) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer was notified of the recall notice and confirmed that the parts were not available for the recall remedy. The manufacturer was notified of the failure and the contact was informed that a temporary repair was available and to notify the dealer. The contact had not experienced a failure.

The contact owns a 2011 Land Rover Lr4. The contact stated that there was an abnormal fuel odor inside and outside of the vehicle. There was no warning light illuminated. The contact was unaware of the location of the source of the fuel odor. The vehicle was not taken to be diagnosed. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 132,000.

The contact owns a 2015 Land Rover Lr4. The contact stated while his wife was driving approximately 45 mph, she started to smell a strong fuel odor. The contact stated no warning light was illuminated. The driver parked on the side of the road and saw a fuel leak near the front driver’s side door. The driver continued driving to the residence. The vehicle was towed to the local dealer, where it was diagnosed with needing the fuel pump to be replaced. The vehicle was repaired. The contact stated shortly after the repairs were completed, he received notification of NHTSA campaign number: 21v635000 (fuel system, gasoline) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect. The failure mileage was 115,120.

The contact owns a 2013 Land Rover Lr4. The contact stated that the interior of the vehicle had a strong gasoline odor. The contact stated that the gasoline odor was increasingly strong after refueling the vehicle. Additionally, the contact stated that the gasoline odor was making his pregnant wife nauseous. There was no warning light illuminated. The vehicle was taken to the dealer who informed the contact that they could not replicate the failure. The contact later received notification of NHTSA campaign number: 21v635000 (fuel system, gasoline) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 60,000. VIN tool confirms parts not available.

The contact owns a 2012 Land Rover Lr4. The contact stated while driving at an unknown speed, he started to smell fuel fumes inside the cabin of the vehicle. The contact stated the service engine soon warning light was illuminated. The contact took the vehicle to an independent mechanic and was informed that the fuel tank, cover, and seal needed to be replaced. The vehicle was repaired. The contact received notification of NHTSA campaign number: 21v635000 (fuel system, gasoline). The contact took the vehicle to local dealer and made them aware of the issue. The manufacturer had been informed of the failure. The failure mileage was approximately 154,062.

The contact owns a 2010 Land Rover Lr4. The contact stated that upon entering his vehicle, an abnormal, fuel odor emitted throughout his vehicle. The contact then discovered that fuel had begun to leak from his fuel tank. The contact then took the vehicle to an independent mechanic with the vehicle was repaired with the parts that lead to the recall. The contact then received a letter in the mail that his vehicle was placed under NHTSA campaign number: 21v635000 (fuel system, gasoline). The manufacturer was notified and referred him to his local dealer. The contact was later informed by the dealer that he would have to pay for his vehicle to be shipped off his island and onto the island where the dealer was located. The manufacturer had yet to reimburse him for the repair made prior to the recall. The vehicle had yet to be repaired under the recall. The failure mileage was 100,914.