Table 1 shows one common unknown or other related problems of the 2007 Lexus ES.
| Problem Category | Number of Problems |
|---|---|
| Unknown Or Other problems |
This complaint is not about the vehicle but about the process that Lexus has regarding safety recalls. This recall was during 2009. I read about it in the newspaper, called Lexus and was told it did not pertain to me. Many months later I received the recall letter saying my vehicle is affected, and this concerned me about Lexus' records and recall system. I had my vehicle corrected. Approx six months later, and again about a year afterwards, I received a similar recall letters saying Lexus' records reflect I need to have this safety condition corrected. When I called both times, they verified that I had already done this correction. When I questioned them, they said to just "ignore the letter and throw it away". I question the accuracy and the whole records keeping system by Lexus, and respectfully request that their system be officially reviewed. Recalls pertain to safety and I don't feel Lexus has a good handle on this.
Consumer believes that the unintended acceleration is caused by an electrical problem.