Carrier/rack problems of the 2007 Lexus ES

I own a 2007 Lexus Es 350. I own the car since 2010. The dashboard of the car is melted and cracked. I contacted a local dealer and was to told to contact the headquarter. I called the headquarter (800) 255-3987 and was told that they can not help me. Headquarter says it is known issue but the warranty ended in may 2017. They says a letter regarding the issue was sent out. I never received that letter. They now have another warranty coverage but it covers from year 2018 and the warranty expires this March 2021. I called the Lexus headquarter but they can not help me because of the model year. There is a big glare from the melted dash and it appears to be a safety hazard since the dash is cracked. Would it be possible to check with the company if this could be replaced. I have submitted a claim to the office of attorney general on 2/10/21 file#11044300. Ocp and I was notified to contact your office. Thank you.

The dashboard is completely cracked. It looks like a broken glass pane.

I am having issues with visibility since I have a sticky, cracked dashboard, and it's peeling off bit by bit. I have called Lexus corporate multiple times and they said they couldn't do anything. I would have to pay out of pocket or buy a cover which quite frankly it looks ugly on a luxury sedan. When I bought the car I thought it was a cosmetic issue, but it has gotten worse Especially on hot weather like the state of oklahoma. It is really concerning as I almost hit a pedestrian when the sun was glaring over my front windshield. I am actually terrified of leaving my home on sunny days as I might get in an accident because of the glare. Few years ago, Lexus offered to replace under warranty, but it wasn't a recall and the owner didn't have it fixed. Back then the car had an extended warranty from the dealer (eskridge Lexus okc). The grace period for the replacement is over. The car has been well taken care of and good service record. I have no proof of what I'm going to say next, but I fear that since the dashboard is sticky and cracked and peeling off, the airbags might not properly deploy in case of an accident.

Purchased 2007 Lexus Es350 and dash is melting with heat and humidity. Lexus dealership referred me to corporate and they said the warranty expired may 31, 2017 however, there was no recall letter received. Lexus is aware of issue but refuses to replace dash or repair. This is a safety issue due to glare from dash melting and sticky because of shine. Additionally, in the future, the dash cannot be removed because it will crumble to perform any repairs necessitating removal of dash and no shops want that responsibility. Lexus replaced a complete dash for a crack on my 2004 Lexus without it being a safety issue but won't do anything about the glare coming from the dash melting! the vehicle only has 70,000 miles and is always garaged! there have been lawsuits filed over this issue!.

The dashboard is melting cracking and coming apart, we noticed the problem in July, August 2017, did not know it was known problem to Lexus. In December 2017 I goggled how to repair melting dash and found out this was a problem that Lexus was aware of, we bought the Lexus Es350 new in 2007 and are original owners, Lexus notified us about the air bag recall but never notified us about the melting dash problem. They replaced the air bags in 2017 when the dash was melting and did not say anything. Now when I called them they said sorry, the warranty period ended may 31 2017. They need to replace owner dash board now.

Front passenger side window came off track while driving---window was not being opened or closed/there was a loud sound & when I pulled over window was off track/took vehicle to dealer (non Lexus) where I purchased car & was told a click that is on window broke & entire window needs replacing/I searched the web & discovered other owners have had the same problem.

The dashboard of my 2007 Es 350 is melting away. It has a really shiny & sticky area on the driver side which, causes a lot of glare on the windshield & making it a safety concern. Also, the dashboard has areas that started cracking due, to the same issue. Also, the door panels are melting as well. I try to protect the dashboard with the sunshades, but it is getting worse (each day). Please help.