Table 1 shows one common service brakes related problems of the 2011 Lexus ES.
| Problem Category | Number of Problems |
|---|---|
| Service Brakes problems |
The vehicle has severe rust and corrosion underneath affecting the suspension. The brakes and power steering needed repairs but the service would cause even more damage to the vehicle. The vehicle was confirmed by sterling mcall Lexus of clear lake. 18160 gulf fwy, houston, TX 77546. And also firestone center pearland 2908 broadway st, pearland, TX 77581. This vehicle is unsafe to operate due to the corrosion. An accident may soon occur.
Vehicle due for regular, periodic service at Lexus of manhattan. Arrived @ 07:00. At 09:35 service manager informed us of serious problems with the rotors, brakes, and alignment. Said they had completed the alignment and cautioned the vehicle would have to subsequently have major braking system repairs. Vehicle was leased new in may 2011. Had never exhibited a single problem. Was driven ~98% highways. Always garaged. Never parked on a city street. This Lexus either is a "lemon" or the dealer is fabricating the truth. Problems reported to Lexus. Response: "the problems with the vehicle are not covered and must have resulted from your misusing the vehicle. " in effect, Lexus is taking their dealer's side in this situation leaving the door open to this complaint to the federal authorities. This situation is pure nonsense and either the vehicle is a "lemon" or the dealer was "up-selling" an unnecessary repair. Lexus has refused to authorize this vehicle be inspected by their own technicians. Thus Lexus customer satisfaction (the people with whom I was speaking at Lexus) is putting itself into the position of admitting there is something wrong with their vehicle but they will not even investigate their dealer's findings! something is (again) very wrong with the people from Toyota!.
At about 2:00 pm on Dec 26, 2011, while parking in a public covered garage, I turned into the parking space, positioned my car, and was about to turn off the engine when the car lurched forward, hitting the concrete wall in front of me. The passenger in my car, my 21 year old daughter, also a licensed driver, felt the car lurch and accelerate forward. Since I had reached a good parking position, I am certain that I had my foot on the break and would not have been trying to accelerate. The injury to my foot, from all indications, shows that my foot was on the break. I had it x-rayed on Dec 27 at a patient first medical facility and also was seen on Dec 28, by my family physician. He examined my foot and indicated that my ankle sprain was injured as I was breaking; it would not have sustained that injury if my ankle would have been on the accelerator.