Table 1 shows three common air brake related problems of the 2002 Lexus ES300.
| Problem Category | Number of Problems |
|---|---|
| Air Brake problems | |
| Air Brake Disc Rotor problems | |
| Air Brake Controls problems |
I had just left my doctor's office and gone to a parking structure where I had parked my car for the visit. I paid the parking charge, got back my validated ticket, and inserted the ticket in the gate-arm machine. The gate lifted, and I put my foot lightly on the accelerator to exit from the parking structure into the street. The car then picked up speed, well past what it should have picked up based on the light pressure I had put on the accelerator, and the brakes had no effect. The car went faster and faster, crossed a street, and crashed into a concrete wall. On impact, the airbags were deployed. I suffered serious back pain, and my wife was in the hospital for three nights with two broken ribs. The car was totaled.
During the initial warranty 50k miles, the dealership has resurfaced and replaced the rotors 4 times on my 2002 ES 300 Lexus and now the rotors are warped for the fifth time. The problem is when braking, there is a very noticable vibration in the wheels, which if not repaired could cause a major accident and cause injury and even be fatal to me or others. When I brought this to the attention of Lexus customer satisfaction, they responded with, they would replace the rotors free of charge, but I would have to pay for replacing brake pads and labor, $300. They said the problem is attributed to my braking practices, driving in the city and the mileage on my vehicle. I do not believe one word of that, something other than the way I brake (which is no different than a million other drivers) is causing this problem. I believe either they haven't been replacing the rotors as they stated or something is causing the rotors to warp, which could be a defect. At 67,533 miles, which is when I last took my vehicle in for the fifth time for vibrating, I would be servicing the rotors on an average of every 13,506 miles. This has nothing to do with my braking practices. This is also a safety hazard for other drivers and myself. I don't want them to just repair the symptom I want the cause to be repaired. I was told before I complained, that the repair would cost between $600 and $700. Can you imagine how much this would cost me for rotors for the life of this vehicle! after I received Lexus's decision from mr. Dan reynolds, I asked him for the name of the person next in line for me to appeal this decision. He told me he was it. There was no one else to appeal to. He said he had offered me a good will effort, and nothing else would be done. Please investigate the history of the 2002 Es300 and see how many vehicles have needed resurfaced/replaced rotors 5 times at 67,533 miles. I appreciate your attention given to my situation. Thank you.
Lexus ES 300 year 2002, I was pulling into a parking space, traveling at slow speed, 5-8 miles an hour, when the car would not stop, despite applying the brake. The car engine appeared to have a low hum and appeared to be in overdrive. The car jumped over a concrete divider, over a sidewalk, through a brick wall and plate glass window. The car was in a furniture store. The front of the car was extensively damaged. I ( the driver) hit my head ( left side) and the left side of my body hit the side of the car. The accident was reported to Lexus. They had access to evaluate the car and said that the brakes were fine. This type of accident has happened to other drivers of this make and year of car. I hope it will be evaluated carefully. I have suffered as a result of this accident. Just because Lexus could not find a problem , does not mean that it does not exist. Articles have been written about sudden acceleration occurring in 2002 Lexus ES 300 autos.