Table 1 shows one common equipment related problems of the 2013 Lexus GX.
| Problem Category | Number of Problems |
|---|---|
| Equipment problems |
This issue began after I brought unrepaired recall concerns to the dealership’s general manager and was told I would need to sign an nda and failed to provide the recall part numbers as agreed. When I received my vehicle back, I immediately noticed physical changes to my instrument panel. I then reviewed four years of photos and videos stored on my original devices and discovered approximately twenty date?stamped images showing drill holes, pry marks, tool damage, and components of the instrument cluster visibly moving, changing, or disappearing over time. I am submitting information regarding possible unauthorized access, alteration, and replacement of my vehicle’s instrument cluster by the same Lexus dealership during multiple service visits. My photographic evidence shows the cluster’s condition changing repeatedly while the vehicle was in the dealer’s custody, including unexplained damage, a puncture in the bezel, tool marks, and ultimately a different cluster faceplate. None of these alterations were ever disclosed or documented in any repair order. I can provide a chronological photo record showing each stage of cluster alteration, service records showing no mention of cluster removal or replacement, and a timeline correlating each change with periods when the vehicle was at the dealership. I also have evidence of additional undocumented or suspicious service actions occurring during the same timeframe. Based on the physical evidence and the lack of disclosure, I believe this may involve unauthorized instrument?cluster access and potential tampering. I request that this information be forwarded to the appropriate department of justice component for review, consistent with the doj’s process for submissions involving potential violations of law.
Lexus issued a warranty enhancement program sometime in 2022. It stated that if the check engine light would illuminate due to moisture and cold in the air injection pumps and air switching valves. The warranty would be good until 10 years from first use which is 10/23 for this vehicle. I was not experiencing the problem at the time I received the notice so I files it. A few months later I started to experience the exact issue with the check engine light which would come on and render certain systems inoperable such as cruise control, the light would stay on for any amount of time then go off and everything was then ok. It then would reappear at some time and last for days/weeks then disappear. After a few months I contacted a Lexus dealer to have the issue addressed. They said the condition was caused by something other than what was outlined in the enhanced warranty and refused to cover it. . I contend that the exact symptoms outlined affected my vehicle and subsequent to Lexus initiating the program certainly other conditions would cause the problem and should be covered. My appeal to the dealer and Lexus headquarters were denied. In addition to the disabling of cruise control other issues existed and perhaps some not obvious to the driver could be happening.
In 2018 shottenkirk desert Lexus marked two recalls as completed but also simultaneously typed in a note saying "customer declined worked and is out of town" the original part number and quantity fields are left blank. The dealership was paid for these items. I do not have anywhere in the vehicle history after that date showing any recalls were addressed. The recalls are the airbag which is a safety hazard for exploding shrapnel. , and for the instrumental panel. Both were paid to dealer but both have blank /missing part numbers. Finally--once I reported to Lexus corporate and the dealer general manager, the gm matt attempted to offer me a cash settlement and repairs but I must sign a non disclosure. This dealership sold me this vehicle with deferred recall work that was never remedied in 2022. I'm disabled and have a child. This dealerahip is trying to cover up their felonious actions and I am taking the car to another dealership to document what parts are on my car and how to proceed. I have reported to oag, dmv, and bar. Im also filing police report and filing with the district attorney office.