Table 1 shows one common suspension related problems of the 2014 Lexus GX460.
| Problem Category | Number of Problems |
|---|---|
| Suspension problems |
Around 5000 miles I noticed my vehicle pulling the right. I took the car into Lexus and asked for it to be repaired. When I picked the car up it seemed better but still not driving straight. I took it back again and they repaired it again. Back in July around 10000 miles I noticed the vehicle leaning to the right more than 1 inch. I took it in for repair and was told they were aware of the problem and would get back to me when they had a resolution. I felt unsafe driving the car and forced the issue and was able to take the car back the next day and get a loaner. 2 weeks later my car was able to be picked up and did appear to be driving better and leaning less. I received a letter from Lexus after filing a final repair notice that "my concerns were not caused by a defect in the workmanship". Now as of February the lean is back. I contacted the person who wrote the letter and was told this was a "characteristic of the vehicle" and not a defect or any affect on performance. I still don't understand how it is safe to drive around in a car that leans to the right. If I were to slam on brakes how do they know if would not roll over. And how do they know this is not causing other issues with the vehicle as far a wear on parts and/or tires. I am now filing a vehicle repurchase request with Lexus.
Vehicle leans excessively to the right (passenger side). We feel the vehicle is unsafe. It appears to promote premature wear of tires on leaning side. Lexus says it's within it's specifications. We did find out the company , dealer management, sales, and service was fully aware of the defect prior to the sale to us. The dealer did an upgrade which 'did not' solve the lean. Also there remains a acidic smell like dried urine which will not go away. We thought it was the new car smell but hasn't gone away.