Wiper problems of the 2012 Lexus IS

2012 Lexus Is 250 complaint category: interior/seat belts/air bags ? interior component: interior moldings/trim/panels narrative this Is a safety Issue. The dashboard on my 2012 Lexus Is 250 has developed significant cracking and Is actively decomposing into a gelatin-like texture, despite the vehicle being garage-kept, low mileage, and well-maintained throughout my ownership. This Is not the result of any accident, impact, or misuse — it appeared spontaneously and has progressively worsened. The degrading dashboard material Is emitting fumes, which are causing a haze to form on the interior surface of the windshield. This directly impairs driver visibility, particularly at night, creating a glare and obstruction hazard while driving. Lexus acknowledged this as a known defect by establishing customer support program zlz, which provided extended coverage specifically for dashboard, instrument panel, and interior trim panel cracking on certain Lexus models. The existence of this program confirms that Lexus was aware of a systemic manufacturing or materials defect affecting these vehicles. My vehicle fell outside the zlz coverage window by a matter of months. Despite my appeal to Lexus national headquarters citing my long-term ownership, the vehicle's low mileage, and the timing of the condition's appearance, Lexus has declined to provide any assistance and has stated this Is their final position. Supporting witness statement [xxx], a window tinting professional, inspected the windshield and dashboard on xxx, at my residence. He observed that the dashboard surface has deteriorated to a gelatin-like, decomposing texture, and assessed that the haze visible on the interior of the windshield Is consistent with off-gassing from the degrading dashboard material, rather than from window tint film, cleaning residue, or normal glass wear. (contact: [xxx]) information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

The dashboard (instrument panel) on this 2012 Lexus Is 250 has degraded and deteriorated, developing a shiny, reflective surface. In daylight and bright conditions, this degraded surface reflects onto the windshield and produces a significant glare that obstructs the driver's view of the road. The glare materially impairs forward visibility and makes safe operation of the vehicle dangerous, particularly given the driver's reduced tolerance for compromised visibility. This Is a known and widespread defect. Lexus formally acknowledged the cracking/melting dashboard condition through customer support program zlz, which covered approximately 584,800 vehicles. The defect Is understood to result from the dashboard material breaking down over time due to heat exposure. Numerous owners of affected Toyota and Lexus vehicles have reported the identical hazard to NHTSA: a degraded dashboard casting a glare on the windshield that impairs the driver's view. In this vehicle, the condition did not manifest until 2025–2026 — after the support program's coverage window had closed — which Is consistent with the latent, heat-driven nature of the defect. The owner contacted Lexus and requested repair. Lexus declined, stating the vehicle was outside the program's coverage limits, and on escalation confirmed it would not take responsibility. The owner Is filing this report because the condition Is an active safety hazard affecting road visibility, not merely a cosmetic Issue, and because Lexus has declined to remedy it despite having formally recognized the defect across hundreds of thousands of vehicles. No crash / no injury / no fire (assuming that's accurate — the form will ask; answer honestly).

The dashboard Is sticky/melting causing it to be extremely shiny. It Is available for inspection upon request. Due to the shininess of the dashboard, it causes a glare on the windshield during the daytime. This glare causes difficulty with being able to safely see through the windshield.

Lexus Is250 has a melting dashboard and it's really hard to drive when the sun Is out . . . It glares out your vision when driving . . . I was researching and saw some people got a recall for the melting dashboard since it's really unsafe to drive it with the dashboard starting to melt . . In the picture I added you can see how my dashboard Is shiny because its melting and sticky too.