Table 1 shows one common equipment related problems of the 2002 Lexus IS300.
| Problem Category | Number of Problems |
|---|---|
| Equipment problems |
Like most Lexus Is300 owners, my car exhibits the "melting" dashboard issue. My main concern is the melting material could be releasing chemicals that is orderless/toxic. Lexus is refusing the repair the issue out of their own pockets.
Dashboard is melting on my 2002 Is300. This is a safety hazard causing glare on windshield. Also the sticky black dash gets on our skin and likely has harmful chemicals that is being absorbed in our bodies. Lexus refuses to repair this known defect and my vehicle has not been included in the recall. I always thought Lexus was the top brand for reliability and quality. My viewpoint of Lexus brand has changed after this and I can no longer consider buying Lexus in future. Very disappointed in their poor quality control and refusal to stand by their brand.
Melting dashboard and around the gear shift and Lexus will not do anything about it. Poor customer service for a so called "luxury" brand. I had some paper actually stick to the plastic around the gear shift and when I went to pick it up I had to peel it off then I tried clean it off with just water and a rag and it left marks. I want something done by Lexus. A lot of people are having this same problem so why isn't Lexus doing anything about it? I want something done! my dash and plastic around the gear shift need to be replaced and it has nothing to do with normal wear and tear. I just found this site that's why I'm just now reporting it but this has been a problem since about 2014. Lexus should own up to their mistakes and fix them. I will keep calling and keep going to the dealership until something is done!.