Door Problems of Lexus LS460

The contact owns a 2007 Lexus Ls460. The contact stated that the interior door panel rubber was detaching from the interior frame of the vehicle. The contact stated that touching the door panel interior covering with a finger caused the part to detach from their vehicle. The contact had taken the vehicle to the dealer who refused to repair the door panel. The vehicle had not been repaired. The contact was informed that the repair was not covered under the customer support program: zlz regarding the repair coverage for the dashboard (instrument panel) and/or certain interior trim panels. The approximate failure mileage was 78,000.

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The contact owns a 2014 Lexus Ls460. While driving approximately 30 mph, a burnt odor developed inside the cabin of the vehicle. The contact did not know the origin of the odor. The contact noticed smoke coming from the passenger side door panel near the location of the courtesy light. The vehicle was taken to the dealer for diagnostic testing, but no defects were found that may have caused the small fire around the light, which damaged the leather on the door panel. The manufacturer sent a field investigator who determined that there were no workmanship defects from the factory. The vehicle was not repaired. The approximate failure mileage was 30,306.

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