Interior Panels Dashboard problems of the 2009 Lexus RX

The contact owns a 2009 Lexus Rx 350. The contact stated that the dashboard was cracked. The crack initially developed on the passenger’s side near the air bag enclosure and progressively spread across the dashboard toward the driver’s side. The surface of the dashboard was also sticky. The ignition switch was sticky, leaving a residue on the contact's fingers. The contact associated the failure with technical service bulletin: l-sb-0011-15; and the related warranty enhancement program. The local dealer was contacted and advised the contact that there was no recall coverage available. The contact called another local dealer westminster Lexus (13590 beach blvd. , westminster, CA 92683); and was informed that the repairs would be at the expense of the vehicle owner. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 50,000.

The contact owns a 2009 Lexus Rx 350. The contact stated that the vehicle's dashboard had begun to crack which caused the dashboard to become sticky; overtime, a glare began to emit from the dashboard which would obstruct the contact's vision while driving. The contact also stated that moisture had entered both front headlights, which resulted in condensation accumulating inside the headlights. In addition, a puddle of oil was discovered leaking from the vehicle while parked in a parking garage. Due to the failure, the vehicle was towed to an independent mechanic where they had replaced the engine oil cooler pipe. The manufacturer was notified of the failure and the contact was informed that each of these failures had been covered under warranty; however, both warranties had expired. The vehicle had yet to be repaired. The engine cooler hose had been repaired. The failure mileage was approximately 125,000.