Door Latch Problems of Lexus RX

Summary of issues: 1. On March 3, 2026, I contacted my service manager regarding my inability to open the driver’s side door. I also reported persistent rattling sounds coming from the interior panels and driver’s side door, extending toward the rear of the vehicle that leads to the gas cap door. I was forced to enter through the front passenger door. 2. On March 4, 2026, I dropped my vehicle off at Lexus service department. My service manager got into my vehicle and was unable to exit through the driver’s door. This presents a serious safety hazard. I expressed concern that the issue could be electrical in nature; however, I was advised that new door locks were needed. 3. On March 10, 2026, my vehicle was returned to me after being serviced, with the explanation that both front door locks had been replaced. I questioned why the passenger-side lock was replaced, as I had no prior issue with that door. 4. After picking up my vehicle, I traveled and left it parked at austin airport until 3/15/2026. Upon my return, I experienced the exact same issue-the driver’s door would not open. 5. On March 16th, 2026, I returned the vehicle to Lexus service department for further evaluation. This repeated inconvenience has been time-consuming and frustrating. As this is a luxury vehicle. 6. On March 18, 2026, I was notified that my vehicle was ready for pickup and was told the issue was related to the door bezel. Upon retrieving my vehicle, I immediately noticed that the driver’s door lock was visibly missing. I returned to the service department and documented the issue with photographs. I was then informed that the driver’s door panel would need to be replaced. Later that same evening, while attempting to refuel my vehicle, I encountered difficulty opening the fuel door. I again heard the same rattling and popping sound extending toward the gas tank. At this point, I am concerned for my safety and do not feel comfortable operating this vehicle.

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The contact owns a 2018 Lexus Rx. The contact stated that while driving at various speeds, the front driver-side door would not unlock or unlatch. In addition, the contact stated that she would unlock and inlatch the front driver-side door from the outside. The vehicle was taken to a local dealer where it was diagnosed that the front driver-side door needed to be replaced. The vehicle was not repaired. Upon further investigation, the contact related the failure to special service campaign: 20lc02 however, the VIN was not included. The manufacturer was made aware of the failure. The failure mileage was approximately 47,518.

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