Door Latch Problems of Lexus RX300

The contact owns a 2002 Rx300 Lexus. While driving 55 mph on a hill, the vehicle accelerated on its own and the pedal was stuck to the floor. She was only able to stop the vehicle after shifting into neutral gear. The contact shut the engine off and attempted to exit the vehicle; however, the doors failed to open until she restarted the vehicle. There was a loud noise present in the engine after restarting the vehicle; however, the vehicle began moving in reverse. The vehicle was towed to the dealer where the vehicle was purchased. The diagnostic computer test indicated that there was nothing wrong with the vehicle. The dealer stated that the floor mats could have caused the failure; although, the hooks were securely fastened onto the floor mats. The failure occurred on one occasion. The failure mileage was 43,433 and the current mileage was 73,000. Updated 01/05/10 updated 01/07/10.

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Upon entering the vehicle occupant pressed door locks and shut the door. But did not have the vehicle's keys, after 30 seconds, alarm went off, and the occupant could not get out of the vehicle. Had to break a window in order to get out of the vehicle. Please provide further information.

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2000 Lexus RX 300 with back door lock problem customer states that this is a serious safety problem* the consumer stated she has a defect with the rear door of the vehicle it will not unlock with the key or remote control. The consumer stated unfortunately there is no other way to open the door.