Dashboard Crack problems of the 2005 Lexus RX330

Lexus had a recall to repair cracks rapidly developing in the dashboard. When the recall came out I was in the hospital having cancer surgery. The date for the recall had just passed. I called Lexus and was told to bring the car to9 the dealer. The dealer found the problem and wrote of an estimate to summit from headquarters for coverage. Headquarters got back to me and said I was too late to have it fixed under the recall. This was after the dealer said they would. I wrote to the ceo of Lexus USA and never even got the courtesy of a reply. Now the dashboard is cracking worse.

The contact owns a 2005 Lexus RX-330. The contact was entering the vehicle and noticed that the dashboard began to crack and disintegrate. The vehicle was taken to a local dealer and was diagnosed with hydrolysis. The vehicle was not repaired and the failure progressed. The manufacturer was notified of the issue. The approximate failure mileage was 84000.

1. I have always kept my car in a garage & only used products recommended & bought directly from Lexus. Upon entering my vehicle my daughter noticed a large crack in the dash running from bottom side of glove compartment to top of dash. Pieces that fall off crumble to dust the second they're touched. My local dealership told me they've had hundreds of cars coming in w the same issue and it would be $1500 for the replacement and that didn't include labor! 2. My moon(sun) roof stopped working literally just one day wouldn't close all the way. I had to have the dealership cut the cable so they could close it so rain etc didn't leak into my vehicle. Again there was no reason for this! I was told again the part wad at least $1500 not including labor. . . . . How coincidental it's the same price as replacing my dash. 3. When I purchased the vehicle from Lexus I was given a "paint pen" for some light scratches that were from the previous owner (I bought the car with a little over 3000 miles on it in 2007)and I asked them to use it so I wouldn't have to worry if I applied it wrong. After the repair gentleman did a few spots I stopped him because you could see exactly where he had applied it, it was raised and the color was off. They said there was nothing they could do to fix it. Now these issues were not due to any accident or improper driving or having some inexperienced mechanic doing work. I have Lexus taking care of my services etc and these problems are expensive and something I should not have had to deal with. I am flabbergasted that Lexus/Toyota will not stand behind their products and fix issues that hundreds of thousands of owners are having. I want Lexus to correct this for myself and the other owners that are voicing their concerns. As it stands many of us will never buy another Lexus again because of these issues.

My vehicle has always been parked in a garage, and I have always used a shield in the front window when it is parked outside regardless of weather. I am fanatical about cleaning and used only cleaners, conditioners, etc that Lexus had recommended (basically I only buy what Lexus sells to care for my SUV). In early 2011, my daughter noticed a very large crack in the dash right above the glove compartment. (we were getting into the vehicle not moving, etc). Later that afternoon we got back into the vehicle and not only were there more cracks, but huge chunks have fallen off and literally the pieces that fell off just disintegrated when picked up. This is unacceptable as Toyota has addressed this issue, albeit ona case by case basis, but I have seen thousands of forums & posts of others having the exact same issue no matter location, mileage or care or condition of vehicle. Lexus should stand by their previous reputation for being a luxury vehicle and not compromising on the integrity of their product and replace or fix or reimburse those that are affected! I am a single mom with three kids and I cannot afford to pay out over $3000 to repair something that is clearly a manufacturer defect nor should the thousands of others dealing with this preposterous situation we are faced with. Lexus needs to step up to the plate and take care of this!!.