Air Bag Not Deploy problems of the 2008 Lexus RX350

The contact owns 2008 Lexus rs350. While driving approximately 3 mph into his driveway the vehicle surged forward. The contact was unable to stop the vehicle. The contact depressed the brakes to the floor and the vehicle failed to stop. The vehicle crashed into a wall. The entire front end of the vehicle was damaged. The air bag did not deploy. The police was not called to the scene. The contact towed the vehicle to an authorized dealer. The dealer stated that estimated repair cost was $12,000. The inspector informed him that they were unable to offer him any assistance. The vehicle was at an authorized dealer to be repaired when the complaint was filed. The approximate failure mileage was 24980 and the current mileage was 25000.