Seven problems related to carrier/rack have been reported for the 2009 Lexus RX350. The most recently reported issues are listed below.
Dashboard melting and cracked.
Vehicle has a melting and cracking dashboard that has a pending recall. I have registered my vehicle with the Lexus dealer twice. The first time I registered my vehicle, was in February of 2016 and never heard from the dealer again. I returned to the dealer and they did not have any record of my registration. I re-registered in August of 2016 and they said that an order for the dashboard has been placed. It is now six more months and they can not tell me when they expect to replace the dashboard. I would like to know what my options are.
My dash is cracked in a couple of places. Online research shows this is a common problem, however I see no recall notice. This should be replaced by Lexus as it greatly reduces the resell value of the car.
I own a Lexus SUV, my third Lexus/Toyota brand vehicle. So I trusted the safety and reliability. One day everything is fine. The next day, I see a small crack in the lower part of the dashboard of the passenger seat. Literally, one day fine and the next cracked and without a single incident that caused it. In just a matter of weeks, my entire left dashboard is cracking and chipping and it continues to spread and detoriate day by day. I am shocked and alarmed! I do not trust that this dashboard is safe as I am greatly concerned that the air bag (s) will be compromised. I am also concerned that it could components integral to the operation of the vehicle. This is well-known issue with Toyota and Lexus (affecting tens of thousands of vehicles) yet little to no action has been taken and I respectfully request a recall. It has been covered extensively in news stories, on the web and by dealerships concerned about customer satisfaction and safety. There are also known to be internal documents by Toyota that acknowledges the problem. I contacted Lexus corporate and it sent me to a local Lexus dealer to document the issue and this went back to Lexus corporate. This languished for many weeks without follow up and then my claim was unceremoniously denied and without explanation. I am greatly concerned. Thank you for your time and attention.
Exploding passenger side mirror I own a 2009 Lexus RX-350. It's in excellent condition with limited mileage. Last week, we were stopped at a stoplight when suddenly there was a very loud & frightening explosion emanating from the passenger side mirror. The mirror came flying out of its casing, hanging by its wires, & was cracked. Moreover, the fluid that's in these auto-dimming mirrors sprayed/dripped onto various panels, damaging the paint. I did not hit anything. No biker, person, or crazy bird hit my mirror, nor was I shot at. It was also not temp-related. . Read more...
Recall there has been a series of complaints regarding the dashboard of Lexus getting sticky and cracking further and further as time goes by. I am now also included in this list of unsatisfied and concerned owner. My 2009 Lexus Rx350 has noticeable stickiness in the dashboard and cracking in certain locations all over the dashboard. What is alarming is that the cracks are beginning to be more noticeable around or on the airbag location on the dashboard. I am alarmed and concerned because of how the cracks is spreading it may cause the airbag to deploy accidentally. The dealer offered to supply the necessary parts but wants me to pay up to $1000 in labor. The to me is very insulting because this is known as an issue and it is a manufacturer fault not owner. Please advice. Thank you on advance.
The dashboard melts and has a very gummy and sticky feel. Also it now has cracked and likely substantially reduce the value of the vehicle not to mention how terrible it looks.