Owners/service Manual problems of the 2016 Lexus RX350

When I'm driving, the phone contacts are greyed out, locking me from accessing them to make a call. I can make a call using the voice command, but that is limited since I don't remember all my contact names off the top of my head. Called Lexus and they say that is a safety feature. However, if scrolling through contacts is a safety thing, then why can I access my favorite contacts and scroll through recent calls? this distracts the driver in making a phone call by "encouraging" her to manually dial the number off the phone dialpad. Yes, that's illegal and not safe. Hence this post.