general problems of the 2018 Lexus RX350

Nothing yet; this is a precautionary complaint to be notified ASAP when replacement is available.

Tl the contact owns a 2018 Lexus Rx350. The contact received notification of NHTSA campaign number: 20v012000 (fuel system, gasoline) however the part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer hilton head Lexus located at (540 new river pkwy, hardeeville, SC 29927), and manufacturer was made aware of the issue and informed the contact that part was not available. The contact had not experienced a failure. VIN tool confirms parts not available.

When stepping on the gas petal one of three things happen. 1. Normal acceleration which you expect after 60 years of driving and which we obtain from a 2014 Lexus Rx350 that we own. 2. Hesitation of between 1 and 5 seconds before acceleration begins. 3 excessive acceleration ( surg of acceleration much more than expected). This excess acceleration may happen after the hesitation or there could be "normal" acceleration after the hesitation and happens when accelerating after being stopped. . The hesitation and excess acceleration can be from a stopped position ie stop sign or traffic light or while moving and normal speeds. There seems to be a consistent hesitation at the 60 to 65 mph when attempting to accelerate on highway. At 70 mph everything seems to work as expected. The surging and hesitating seems to be at lower speeds and and when making turns in city streets and moving up or down hills and in parking lots when moving out of parking spaces, but it happens at all speeds up to 65 mph. The cars has accelerated with out depressing the accelerator - this could have been a delayed acceleration after pressing the accelerator a half block before. This happened with a Lexus representative was in the car with me - I was driving so he could not tell if that actually happened or if I accelerated. Starting in early 2019 we have told Lexus when the car was serviced( twice yearly that the car behaved in this manner. Each time that have told us they did not re-create the described behavior and the car was performing as designed.