Table 1 shows one common service brakes related problems of the 2019 Lexus RX350.
| Problem Category | Number of Problems |
|---|---|
| Service Brakes problems |
Vehicle vibrates when braking, brake pedal pulsates as well when braking, such decreasing the ability for vehicle to stop appropriately. Every 6,000 miles rotors warp badly and need to be changed with normal driving habits. Lexus must recall these defective rotors as they could affect the ability for the vehicle to stop.
On a recent 2500 mile trip on 3 separate occasions while on interstate hiways and passing a vehicle the emergency braking system engaged automatically with warning lights and buzzers going off. This occurred with no other vehicles anywhere around for a quarter mile or more. On one occasion it occurred while driving in the right lane and with no vehicles in sight. Lexus special tech inspected the vehicle and had some calibrations performed but they will not tell me what they found in data captured by the vehicle computer or what actions they took and why they think the vehicle is safe to drive.
Car was pdi and delivered on 06/14/20 with an open recall 20la01 that was likely to be a life-threatning issue. Even after pdi was performed, the breaks were disfunctional, so had to take the vehicle for service on 06/19/20. Lexus found that rotors required resurfacing to fix the breaks and at the same time completed the open recall 20la01. However on 07/03/20, the car stalled in the middle of a highway traffic putting the pax thru a life-threatning situation. Car has been finally towed to the service and I am verbally promised that the car has been fixed to not present any life threatning issues. Since it is just 15 days of purchase and vehicle been into the service review for 3 times with some life-threatning open issues, I am requesting Lexus to either refund or provide me a replacement.