Lexus RX350 owners have reported 14 gasoline fuel system related problems since 1996. Table 1 shows the 1 most common gasoline fuel system problems. The number one most common problem is related to the vehicle's gasoline fuel system (14 problems). For details of each of the problem category, use the links in the table.
| Problem Category | Number of Problems |
|---|---|
| Gasoline Fuel System problems |
The contact owns a 2017 Lexus RX-350. The contact stated that while driving at an undisclosed speed, a strong chemical odor was detected coming from the cabin filter. The contact experienced severe headaches and a numbing, sour tongue sensation after the failure. The contact had replaced over 12 cabin filters and had the vehicle detailed where the interior cabin was shampooed and cleaned however, the failure recurred. The dealer was made aware of the failure but informed the contact that the vehicle was tampered with and to go through his insurance company for the repair costs. The manufacturer was not made aware of the failure. The vehicle was not repaired. The failure mileage was approximately 19,000.
The contact owns a 2020 Lexus Rx350. The contact received notification of NHTSA campaign number: 20v682000 (fuel system, gasoline) however, the part to do the recall repair was not yet available. The contact stated that ray catena Lexus of monmouth located at 2135 NJ-35, oakhurst, NJ 07755, (732)493-5000, had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2020 Lexus Rx350. The contact received notification of NHTSA campaign number: 20v012000 (fuel system, gasoline) however, the part to do the recall repair was not yet available. Tustin Lexus (45 auto center dr, tustin, CA 92782, (714) 544-4800) was contacted by phone however, the contact was unable to reach a representative. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2020 Lexus Rx350. The contact stated while driving approximately 55 mph, there was an abnormal sound coming from the engine. The contact stated that the vehicle felt as if it was losing motive power and stalling. The contact depressed the accelerator however, the vehicle failed to respond as needed. The contact stated that there was no warning light illuminated. The contact stated that after driving for less than a mile, the vehicle started operating normally. The contact stated that the engine failure had become a recurring failure. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the contact needed to use premium gasoline and not regular. The contact stated that he made the switch however, the failure persisted. The vehicle had not been repaired. The contact researched online and related the failure to NHTSA campaign number: 20v682000 (fuel system, gasoline). The manufacturer had not been informed of the failure. The failure mileage was approximately 14,000.
The contact owns a 2018 Lexus Rx350. The contact received notification of NHTSA campaign number: 20v012000 (fuel system, gasoline) however, the part to do the recall repair was unavailable. The contact called keyes Lexus (5905 van nuys blvd, van nuys, CA 91401, (818) 538-2990) where it was confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that several attempts were needed to start the vehicle on several occasions. Additionally, the check engine warning light was illuminated. The failure was intermittent. The contact also stated that while driving uphill there was rattling sound coming from the rear of the vehicle. The approximate failure was 21,500. VIN tool confirms parts not available.
Tl the contact owns a 2018 Lexus Rx350. The contact received notification of NHTSA campaign number: 20v012000 (fuel system, gasoline) however, the part to do the recall repair was unavailable. Nally Lexus located at 2750 cobb pkwy se, smyrna, GA 30080 and the manufacturer were made aware of the issue. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. VIN tool confirms parts not available.
Tl the contact owns a 2019 Lexus Rx350. The contact stated that while driving 35-40 mph, there was abnormally loud sound coming from the vehicle. The contact received notification of NHTSA campaign number: 20v012000 (fuel system, gasoline) however, the part to do the recall repair was not yet available. A dealer was not made aware of the failure. The manufacturer was notified of the failure and provided the contact with a loaner vehicle. The failure mileage was 5,500. VIN tool confirms parts not available.
The contact owns a 2019 Lexus Rx350. The contact received notification of NHTSA campaign number: 20v012000 (fuel system, gasoline) however, the part to do the recall repair was unavailable. An unknown dealer was contacted and confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2019 Lexus Rx350. The contact received notification of NHTSA campaign number: 20v012000 (fuel system, gasoline) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact called the Lexus of winter park, florida located at 305 n semoran blvd, winter park, FL 32792, (407) 678-2000, and it was confirmed that the parts were not available. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Tl the contact owns a 2019 Lexus Rx350. The contact received notification of NHTSA campaign number: 20v012000 (fuel system, gasoline) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. Lexus of atlantic city (3169 fire rd, egg harbor township, NJ 08234, (609) 641-0008) was contacted and confirmed the part was not available. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2017 Lexus Rx350. The contact stated that while at a complete stop, the vehicle would intermittently hesitate upon depression of the accelerator pedal without warning. The contact had taken the vehicle to the dealer where he was informed that the cause of the failure was related to defective fuel in fuel tank. Upon investigation, the contact discovered NHTSA campaign number: 20v682000 (fuel system, gasoline) which he linked to the failure. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was unknown.
Continuation of my report. About a month later the same sudden acceleration occurred but in reverse as the driver was leaving her home and this time she could not stop the vehicle, going thru the concrete fence of her front neighbor taking a side of the neighbor house, down a hill and hitting two air conditioner units and an electrical generator, damaging the whole right side of the vehicle and the rear, braking the rear drive train and getting stuck in a concrete wall which save their life. If the vehicle would have gone 10 more feet it would have drop in an approximately 800 to 900 feet cliff and probably would have lost their lives. The vehicle was a total loss. According to the driver she put on her brakes and they did not work. According to the witnesses there was only one tire brake track on the road which it was gone by the time I went to investigate. My theory is that electric surges from this high intensity cables interfere with the throttle control and accelerate this vehicles. It is the only logical explanation. If there is a way to test this theory I sure would appreciate it. Please answer me as soon as possible. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).
First part of complain just in case it did not go thru the first time. Dear sirs, I'm writing to you on behalf of the owner of this vehicle. They have contracted me as a vehicle accident reconstructionist in puerto rico. I need to know if you have made any inquiries in the fuel delivery and propulsion system. My concern is that this Toyota, Lexus and Honda vehicles that I know of so far, are having some kind of sudden acceleration issues and the computer does not catch the problem. This acceleration surges that I have found out about, all have occurred around high electricity areas. So far that I know off, three of these surges have occurred next to the electrical plant center in palo seco puerto rico and one caused two deaths. The other one is the one I'm representing which occurred in their home twice. The first time was about a month before this accident but the driver had the chance to control the vehicle and nothing happened. At that time the vehicle was taken to the dealer for a checkup and nothing strange showed on their system. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).
Since purchasing my 2007 Rx350 Lexus, I have had multiple instances where , upon attempting to accelerate with foot on gas pedal, there is a hesitation, followed by a lurch/and or uncontrolled acceleration. These episodes have only lasted a few seconds, and have seem to remedy by removing foot from gas pedal , or applying pressure to gas pedal. Although, I have not had a situation where the car is "out of control" and have not had any accident, these episodes are scary. I reported this behavior to my Lexus dealer within a few weeks of ownership. They tested it and deemed the car safe to drive. It is not my experience that these instances are caused by the pedal getting caught on the carpet, or by a "sticky" pedal as described by the dealership on models currently recalled. I have notified my dealer , again , of the situation in hopes that this will gain wider attention, and Toyota will make the repairs needed to remedy the problem. I am personally aware of at least on fatality of someone driving the exact same model as my car. I do not want to wind up like him. Please investigate this situation further.