Sun/moon Roof Assembly Problems of Lincoln Aviator

The contact owns a 2022 Lincoln Aviator. The contact stated that while driving approximately 75 mph, there was a loud banging sound above the contact’s heads. The contact became aware that the sunroof had fractured into several pieces, leaving a large hole in the sunroof. The vehicle was not taken to the dealer to be inspected or repaired. The manufacturer was not informed of the failure. The failure mileage was 51,000. The VIN was not available.

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The contact owns a 2020 Lincoln Aviator. The contact stated while driving at an undisclosed speed, there was a humming sound coming from the sunroof. Additionally, the contact noticed a fluttering sound coming from underneath the vehicle and the vehicle was shaking abnormally. The vehicle was taken to the dealer and the contact was informed that the sunroof assembly needed to be adjusted. In addition, the contact was informed that the under shields on the front under-carriage of the vehicle were warped due to fractured bolts. The contact was informed that the bolts needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 59,928.

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The contact owns a 2021 Lincoln Aviator. The contact stated while driving at an undisclosed speed, the driver's side rear door trim detached and flew off the vehicle. Additionally, the contact stated that after it rained, water entered the interior of the vehicle through the sunroof. The vehicle was taken to the dealer where it was diagnosed with a detached driver's rear door trim and clogged drain tubes in the sunroof assembly. The driver's side rear door trim was not replaced. The dealer repaired the clogged drain tubes in the sunroof assembly. The contact stated that the failure reoccurred. The vehicle was taken back to the dealer; however, the failure was not duplicated. The manufacturer was made aware of the failure. The contact referenced a recall; however, the VIN was not associated with the recall. The failure mileage was approximately 60,000.

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I was driving on the interstate with my daughter (she was in her car seat in the second row), when all of a sudden we heard a very loud explosion type sound and then glass from the moon roof came flying into the car. My daughter was screaming and crying, and I wasn’t sure if she had been hit with glass at first (she wasn’t thankfully, but could have been)—she was just very scared. I had to pull over on the interstate to make sure she was okay. I had just purchased this car brand new less than a week ago. There were no cars in front of me when this happened and it was a very mild winter day (temps in the upper 40’s) and partly cloud. No debris hit my car, so this was entirely spontaneous.

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